What Do I Do If My Basement Floods?

11/7/2022 (Permalink)

If you have a flooded basement, call SERVPRO of Northwest and Northeast Cincinnati.

What to Do When Your Basement Floods

When your basement floods, it can be a serious problem. It can damage your belongings, cause mold to grow, and create a breeding ground for rodents and other pests. But luckily there are some steps you can take to make sure the water doesn’t get too deep or stay in your basement for a long time.

Find the Source

First, it's important to find the source of your problem. This is an easy task if you can easily identify where the water is coming from. But sometimes, your basement will flood without any obvious cause.

When this happens, it's time to do some detective work and figure out what caused the water to appear in your basement:

• Check that there aren't any leaks or drips from other parts of your house or yard. You may have noticed that a leaky pipe or broken sprinkler head has been causing damage for weeks now and just didn't know about it!
• Check all of your sump pump systems and make sure they're working properly; if not, fix them immediately so you won't have any more problems later on down the road (like when winter comes).
• If there are no apparent causes for why this happened (like faulty plumbing), then something must be wrong with either how much rain fell overnight/weekend/etc., how much snow melted during this same period too...and so forth!

Turn Off your Electricity

Turn off the main breaker at the service panel, or if you cannot see the meter box, turn off all individual circuit breakers one by one until no lights are on in your basement. If you are unable to find any kind of power switch for the main breaker or individual breakers, call an electrician to help with this step.

Once electricity is off and your appliances have been removed from wet areas, it's safe to begin cleaning up your basement.

Clear Out As Many Things As Possible

If the water is rising, don't risk leaving your valuables behind. As soon as you spot a leak, clear out appliances or collectibles immediately if they're in harm's way. You can also take pictures of what’s there before you pack them up and store them elsewhere. 

If you have to leave your home because of flooding, make sure to bring along important documents (like insurance papers) and photos with you so that they're not lost in the chaos. Once everything has been moved away from danger, don't forget to take any pets with you!

Check with Your Insurance Company

The first thing you should do if you know your basement is flooding is to make sure that everyone in the house is safe. Once everyone has been accounted for and the immediate danger has passed, the next step would be to assess the damage. If it’s not too severe, then there are ways for you to fix it yourself – but only if there isn’t any water leaking into other rooms or causing mold growth.

If there's no way around hiring a professional contractor (for example, if there is water seeping into other parts of your home), it might be worth contacting one sooner rather than later so they can help prevent further damage from occurring while they do their job. Either way, make sure that everyone who works in this area has proper safety equipment and that nobody's at risk of falling through any weakened floors or stairs into an unsafe space below them!

If you do find yourself with a flooded basement, it’s important to remember these steps to get you through this tough time. A basement is one of the most vulnerable parts of your home, so take steps now to make sure you don’t have to deal with this problem in the future, if possible. And if disaster does strike? Don’t panic—remember our tips for dealing with flooding and follow them closely! 

The best piece of advice we have for a flooded basement is to call SERVPRO of Northwest and Northeast Cincinnati. We will be there to restore your Cincinnati home quickly. 

How Do I Create an Office Fire Escape Plan?

10/10/2022 (Permalink)

Practice with everyone involved your fire escape plan.

How To Create a Fire Escape Plan

A fire escape plan is a key component of any office's emergency preparedness plan. This should be a part of every company's overall emergency management program, which includes evacuation plans for the building and property in case of natural disasters or other emergencies. A fire escape plan can help you evacuate your employees quickly when there is no time to waste.

Identify and Mark All Exits

Identify all possible exits, including windows. Know where you are, who is with you, and how to get out in an emergency. If there is a fire alarm system in your building, make sure everyone knows what to do if it sounds (for example: "For the evacuation signal, direct all personnel within hearing range to immediately evacuate the building through designated exit routes"). You should also have a plan for getting out if the fire starts in an area where there are no designated exits (for example: "If smoke or heat conditions preclude exiting through normal exit routes—such as stairwells—provide another means").

Designate A Meeting Place

In the event of an emergency and you need to evacuate your building, it's important to plan ahead. You'll want a safe place for everyone who is working in the building to meet once they've been evacuated. This can be a nearby landmark or tree, street corner, intersection—or even another spot on the same block as your workplace if that's more convenient.

It's best if everyone knows where they are meeting before they leave their desks. Make sure everyone has access to this information so they can share it with others who may not have seen it yet (such as people walking up from downstairs).

Practice, Practice, Practice

At the end of the day, your office fire escape plan is useless if it's never put into action. You have to practice with everyone involved and make sure they know their role in the plan.

The Plan Should be Easily Accessible

Make sure your plan is clearly posted throughout the office so everyone can easily review it. The best way to do this is to hang up a copy in each common area where you will be working.

Make sure the plan is easy to understand, and that it doesn't have any confusing or unclear language in it. If someone looks at your fire escape plan and doesn't immediately understand what they're seeing, then it won't help them when an emergency happens.

Make sure the plan is accessible to everyone—not just those who are familiar with reading plans. You want every employee who works in your office building (and even visitors) to be able to easily find the fire escape routes on their own if something happens inside that needs immediate evacuation outside onto one of these routes.

Every Second Counts

Creating a fire escape plan is an essential part of every office, but it's not enough to just have a plan in place. You need to make sure your employees are familiar with the plan and can act swiftly if they ever need to get out in an emergency.

Fire escapes should be clearly marked, whether by signs or other means so that everyone knows where they lead and what lies beyond them. You'll also want to keep your fire escape plans posted on common areas for easy access and visibility for all staff members. The plan should be easy for everyone in the office—including non-English speakers—to understand, including any special instructions for those who may have mobility issues or disabilities that affect their ability to exit quickly (elderly or disabled individuals).

We hope that you’ll be prepared for the worst-case scenario if it ever happens to you! 

We also hope that this guide helps you develop a plan of action so that when disaster strikes at your workplace or home, everyone can get out safely. When fire does strike your business, give SERVPRO of Northwest and Northeast Cincinnati a call! We are happy to help you get your Cincinnati workplace back to normal. 

How Coordination Helps the Insurance Claims Process

9/2/2022 (Permalink)

SERVPRO of Northwest and Northeast Cincinnati to the rescue.

What Role Does Coordination Play in the Insurance Claims Process?

When a company experiences a disaster, whether it comes in the form of a powerful storm or a damaging fire, many parties must work together for efficient results. If this doesn't happen, the recovery and cleanup can take longer, cost more and lead to unintended consequences. The insurance process is especially susceptible to these concerns, which is why the insurance adjuster benefits from coordination from all parties. These parties include the restoration services company in Finneytown, OH, and the commercial client.

An Efficient Insurance Claim Process
Professionals seek to provide the best services for their clients, especially during difficult times. An insurance adjuster is no exception. These insurance employees prefer to work with a restoration franchise that shares this commitment. They know that working together benefits their client in numerous ways:

• A fast and efficient restoration
  
• A cleanup that follows IICRC standards
  
• Lower claims costs
  
• A low loss ratio
  
• Improved customer satisfaction
  
• A restore versus replace mentality
  
  

All of this leads to the commercial client getting better service and receiving prompt payment for covered damages and repairs. A proven process and adherence to clear and timely communication are fundamental to success.
Working with one contractor helps simplify the process and comes with important benefits. As a preferred vendor for many insurance carriers in the U.S., SERVPRO has experience in all aspects of disaster mitigation and insurance settlements.

A Proven Restoration Protocol
The aftermath of any disaster presents many unique challenges for a restoration company. With the right training, a reliance on following industry standards and quality equipment, an experienced company is the best bet for a speedy and trouble-free recovery. In this manner, damages can be repaired and a business can resume operations without unnecessary delays.
Both the insurance adjuster and the restoration company are vital to disaster recovery. When these two parties work together, the process saves time and money for all stakeholders.

What You Should Know About Shutters and Storms

8/30/2022 (Permalink)

Rolling panels can be easily opened and closed and are durable and come in a variety of styles

High winds that come with storms can cause damage to the exterior of your home in Glendale, OH. Learning more about various types of available shutters can help you decide what panels are right for your home.

What Are Common Types of Panels?

There are a variety of panels that can be installed on the outside of homes. The most common types of panels include, but are not limited to:

• Plywood
  
• Colonial
  
• Rolling
  
• Accordion
  
• Storm panel
  
  

What Are the Differences Between the Panels?

Each type of shutter has its own benefits and disadvantages and knowing the differences between the different panels can be useful. The most common types of panels include various differences, such as:

• Plywood is the most inexpensive option but is normally temporary and not a long-term solution
• Colonial panels are one of the most costly options, though these panels can complement the appearance of a home
• Rolling panels can be easily opened and closed and are durable and come in a variety of styles
• Accordion need to be manually opened and closed, though they are relatively inexpensive
• Storm shutters are made to withstand high winds and heavy rains, but they are not meant for daily use

How Do You Know Which One Is Right for Your Home?

Choosing a shutter that will suit your home can be important, especially since an ineffective shutter could leave your home vulnerable to damage that may require the assistance of storm damage professionals to fix. Determining what you would like to spend on the panels can help you narrow down your choices. Once you have a price point, it can also be helpful to decide how you want the panels to function. Finally, you can make sure the panel matches the aesthetic of your home.

The right shutter can help to protect your home from high winds and heavy rains. You can better prepare for a storm by knowing the most common types of panels, the differences between them and how to choose the right shutter.

Steps to Take After a Pipe Break in Your Building

8/25/2022 (Permalink)

Commercial water cleanup in Finneytown, OH.

After a Pipe Break in Your Building, What to Do

Damage from a flood can affect a building at any time. Some incidents can create widespread problems and even destroy building materials and belongings. The faster you act following bursting pipes or other problems that cause flooding the better. There are both things you and professionals can do to minimize the damage and restore your Finneytown, OH building and items inside. 

1. Stop the Water Source
The first thing you should do is eliminate the source of water coming into your building. Turning off the main water supply should do this, whether the water damage is from a broken pipe or something else. However, if you cannot safely access the shut-off point, leave it to a professional.

2.  Turn off the Electricity
You should also shut off the power to the building. This will help to reduce the risk of shock or electrocution. Again, only do this if you can safely reach the breaker box in the building. 

3. Call Cleanup Services and Other Professionals Promptly
A qualified plumber can assess and fix broken pipe issues. It is also crucial that you get in touch with a professional water cleanup company as soon as you can. Technicians can arrive on the scene within 24 hours to survey the damage and make a cleanup plan. By not delaying in hiring cleanup professionals, you can avoid secondary damage to your building. This includes mold and mildew buildup on surfaces and furniture. 

4. Contact Your Insurance Company After Bursting Pipes Cause Flooding
Business insurance will not cover all types of water damage. However, your policy should cover issues with the pipes if the damage occurs suddenly and unexpectedly. Your insurance company will coordinate cleanup and restoration efforts with the emergency response company.
Bursting pipes and other plumbing problems can cause flooding in your building. A proper response can help to ensure a fast cleanup and effective rebuild of your facility. 

Common Causes of Solar Panel Damage

8/2/2022 (Permalink)

Solar panel damaged in a home in Wyoming, OH.

Installing solar panels on your Wyoming, OH, home saves energy, but it only works if the panels are properly functioning. Although built to last and be durable, there are common sources of panel damage that may leave your home without the power it needs.

Common Culprits

Below are four main sources of damage to your solar system:

Falling Debris: While you may think of a big branch when it comes to debris damage, it may actually be the smaller debris causing the issue. Leaves, dirt and twigs may create micro-scratches, which cause the panels to absorb less sunlight.
Hail: This weather phenomenon wreaks havoc on all kinds of roofs. It also comes without warning, which means there aren’t many ways to prevent hail damage.
Water: Any seal deterioration creates an opening for water to seep in and cause damage. Its effects result in a short circuity or component damage. Excess water may also lead to roof damage, creating the potential need to contact a water remediation and restoration company.

Prevent Panel Damage
While some things are unavoidable, proper maintenance is key to preventing damage. A key component of that is to ensure they are regularly cleaned. Keeping debris or buildup at bay better ensures the panels’ longevity. There are also solar panel covers available that provide a layer of protection without deterring the panels’ ability to harness sunlight. A final simple step is staying on top of the weather. Even if you can’t keep Mother Nature from unleashing harsh weather, knowing it's coming and inspecting the panels afterward may minimize the extent of the damage.
When you take pride in having your home using renewable energy for power, you want to ensure it lasts. Knowing the common causes of solar panel damage makes it easier to understand potential issues and take measures to prevent them.

Tips for Creating a Fire Escape Strategy

7/23/2022 (Permalink)

Map out escape routes

How to Develop a Fire Escape Plan

Fire safety should be a top priority for all homeowners in Mount Healthy, OH. Despite your best efforts, though, a house fire is always a possibility. It makes good sense to have a strong fire escape plan to help you and your family get out quickly.

Prepare Supplies and Contact Lists
You don't need to stockpile a full survival kit for your emergency safety plan because the main goal is going to be getting out of the house as fast as you can. It is a good idea, however, to have backpacks with some first aid supplies and a list of important numbers stashed near exits. After you call 911 and leave your home, there are several other contacts you need to make:

• Close friends and family
  
• Insurance provider
  
• Fire restoration company
  
  

Map Out Escape Routes
Put your fire escape plan in writing. Make a map of your home. Survey each room and determine at least two ways to get out of it. The more options you have for escape, the better your plan is going to be.

Practice the Emergency Escape Plan
Your plan may look great on paper, but you don't really know how well it will work until you run through it. A good time to practice is during your scheduled smoke detector test. That way, everyone can hear how the alarms indicating they should vacate the house sound. The first practice session may make children anxious, but the Red Cross offers tips on how to talk to your children about fire safety without instilling unnecessary fear in them.
It may be scary to think about flames destroying your home, but it is a necessary conversation to have with the whole family. Creating a solid fire escape plan can help your whole family get out of the house quickly if they need to do so.

3 Ways a SERVPRO Ready Profile Can Help Your Business

7/18/2022 (Permalink)

Having an emergency-ready profile gives you much better chance of fully recovering after any type of disaster.

Three Ways a SERVPRO Ready Profile Can Help Your Business

Having an emergency profile can help minimize damage to your business if a disaster ever strikes. Recent data shows that as many as 50% of businesses go out of business after an unexpected disaster. You can avoid being a statistic by calling your Glendale, OH, SERVPRO representative to help you create a plan in case you ever need it. Here are a few of the advantages of having an Emergency Ready Profile. 

1. Minimizes Business Interruptions
Having an emergency profile will help get your business up and running sooner. Instead of wasting time figuring out who to call and what to do immediately after a flood or other disaster, you can have a plan already in place that can be put into action at a moment's notice. Time is of the essence because every hour you waste is more time for water to do more damage.

2. ERP App
The Emergency Ready Profile app makes it easy to set your business up for success in case of a disaster. The app is used by risk managers, property managers, and owners to create a profile for their business. In the event of water damage, the app can be used to help speed up the response of the mitigation team. By inputting key data such as utility shut-off locations, emergency contacts, and photos of your property, you can give your emergency team a head start on addressing your situation.

3. Chain of Command
Not only will you know exactly who to contact after a disaster, but they will know who you are and have a general layout of your facility. Your emergency restoration and remediation experts will have all of your pertinent information already on file and will not be held up trying to track down the right people.
Having an emergency profile set up before disaster strikes gives you a much better chance of fully recovering after any type of disaster. A good team of professionals can get your business back to its pre-disaster condition in minimal time.

What Is Black Water, and How Should Owners Deal With It?

7/4/2022 (Permalink)

Take flood water seriously.

What Is Black Water and How Should Property Owners Handle It?

A sudden influx of floodwater proves troublesome for commercial owners in Woodlawn, OH, on many levels. This moisture, labeled category three, isn't harmless. It can harm the structure and belongings. The fluid seeps easily into porous materials, and you cannot extract it with towels and air-dry methods. Rot, fungus, and mildew may set into the impacted section. Proprietors should understand the danger of this condition and how to seek appropriate restoration efforts. The following are three critical things to know.

1. What Exactly Is Category Three Water?

Flooding falls under the highest form of water contamination. Named black water, this fluid houses a plethora of hazards and can come from various sources. Potential risks arise when overflows occur in external bodies of water such as rivers, oceans, and ponds. Flash floods and sewer backups are also common causes.
Unbelievably unsanitary, this water houses one or more of the following pollutants:

• urine
  
• feces
  
• chemicals
  
• fungus
  
• bacteria
  
  

2. What Are the Consequences of not Seeking Action?

If flood water isn't cleaned up quickly and appropriately, microorganisms set up residence within the flooring, drywall, and ceiling. Long-lasting penetration weakens structures, produces stale odors, and permits organism reproduction. Mold spores, for instance, develop within 24 to 48 hours.

3. How Is This Treated?

Space must be cleaned professionally by a flood restoration company. Certified professionals enter the premises, testing the walls and air to determine what type of irritants have entered the facility. They then put together an action plan to combat the storm damage.
This phrase includes remediation in which the team tears out the affected structure, scrubs the air and vents, and thoroughly dries out the entire section. Industrial dehumidifiers work to extract excess humidity from the building, restoring appropriate moisture levels.
With sanitization finished, restoration begins, rebuilding the establishment.
Take flood water seriously. Be aware of the blackish water and how it devastates buildings. Remember, responding quickly and with specialist, assistance aids in avoiding significant damages and expensive costs.

3 Things To Look for in a Fire Extinguisher

6/23/2022 (Permalink)

There are different kinds of extinguishers, you need to know your options.

What To Look For In a Fire Extinguisher?

When creating a fire preparedness plan for your Woodlawn, OH, home, you likely know to formulate various escape routes and install smoke alarms throughout the house. Don't forget to purchase a fire extinguisher to help keep fires under control. Because there are different kinds of extinguishers, you need to know your options. Here are three things to look for in an extinguisher.

1. What Is the Extinguisher's Rating?
Not all extinguishers will work on every type of fire. Extinguishers are broken into three different categories: A, B and C. Category A extinguishers are for ordinary items that could potentially cause a home fire, such as wood, cloth and paper. Category B extinguishers are for combustible liquids, such as gas, propane, or cooking grease. Category C extinguishers are for live electric fires. 

2. How Effective Is the Fire Extinguisher?
All extinguishers have a number that precedes their rating. The number is how effective the extinguisher would be against a fire. For example, an extinguisher with a rating of 3-A will be more effective in putting out a wood fire than one rated as 1-A. Fire damage experts recommend paying attention to the numbers listed on the extinguisher and choosing the most effective option to ensure you're always protected.

3. How Big Is the Extinguisher?
The size of the extinguisher will determine how much product it carries to extinguish a fire. Most extinguishers come in 10, five and two-pound options. 10-pound extinguishers are best for areas that aren't constantly monitored and where a fire can quickly grow undetected, such as a garage. A five-pound extinguisher is suitable for a kitchen or laundry area, while a two-pound extinguisher works well to keep in your car or as a spare in a bedroom or closet. 
A fire extinguisher is a vital part of any emergency preparedness plan. Knowing what to look for in one will help you choose the best option to keep your family safe. 

How To Flush Your Water Heater

6/13/2022 (Permalink)

Keep your water heater running well for years.

The Best Way To Keep Your Water Heater Working

The best way to keep your water heater working well is to flush out the dirt and sediment periodically. If you follow the five simple steps below, you can extend the life of your heater and reduce the likelihood of expensive repairs.

1. Shut Off the Heater

If your heater is electric, turn off the line at your circuit breaker. Turn the gas off if you have a gas heater to ensure the pilot is out.

2. Attach a Garden Hose

The garden hose should be connected to the drain valve. Make sure the open end is in an area that can handle the sediment and warm water.

3. Drain the Tank

Once you have opened the drain valve, allow the water to drain from the water heater for several minutes. To speed up the process, turn on the hot water faucet in your kitchen. After a few minutes, shut off the valve to the water supply. After the water stops, turn the water supply valve on again to quickly flush the heater and then close the valve again.

4. Turn On Water Supply

After all the valves are closed, turn the water back on. When the stream in the kitchen faucet is smooth with no air escaping, this indicates the tank is full.

5. Turn Power and Heating Element On

It’s critical to make sure the tank is full before you turn the power and heater back on. After you are sure the tank is full, turn the power to the unit back on. Then turn the heating element back on as well.
After those steps are completed, shut off the kitchen faucet. If you encounter a water leak during the water heater flush, contact a water restoration service as soon as possible.
Keep your water heater running well for years in Springdale, OH, by following these easy steps every few months.

Storm Damage: Is It Tax Deductible?

6/3/2022 (Permalink)

SERVPRO of Northwest Cincinnati was called for water restoration services to a commercial property.

Storm Damage Expenses Might Be Deductible

Did you know that your Forest Park, OH, business’s storm damage expenses may be tax deductible? If you filed an insurance claim and the damage was not covered by your commercial policy, it is very likely that you can deduct related expenses from your taxes. Here is the process that you should follow to maximize your deductions.

1. Find out if you are in a disaster area. Go to fema.gov or browse IRS’s Tax Relief in Disaster Situations page to see if your business was affected in a nationally declared disaster area. There may be different, more generous tax rules that apply - some filers even get extensions in this type of circumstance.

2. Calculate your deduction. If you need to, find an online tool or calculator that can help you figure out what your deduction amount should be for nonbusiness storm damage at your commercial building, such as your personal vehicle that was destroyed.

3. Read tax publications. Specifically, you will want to use IRS Publication 547, which deals with disasters, casualties and thefts, to make sure that you are following proper procedures when filing your business taxes and deducting damage expenses.

4. Figure out your next steps. If you want to write off nonbusiness damage that occurred on your property during a storm, you will have to itemize your deductions. You will need to utilize IRS Form 4683 and Schedule A, as well as the specific instructions that go along with these tax papers. If you are simply deducting commercial losses, itemization will not be necessary.

If you need help dealing with your company’s upsetting damage in addition to your taxes, a local commercial storm damage company should be able to help. Whether you need cleanup, document drying or more detailed restoration, such a business can help you get yourself, your team and your commercial building back to normal.

How To Prevent Damage From Ice Dams

5/21/2022 (Permalink)

Use a rake to manually remove excess snow.

Ice Dam Damage: How To Avoid It

During cold seasons in Springdale, OH, outside temperatures often dip below the freezing point. When this happens, various parts of your home's exterior are susceptible to ice. One of the most damaging formations is an ice dam, which is the buildup of frozen precipitation at the edge of the roof that prevents proper drainage. There are several things you can do to alleviate this problem.

Dealing With an Existing Dam
One of the tricky aspects of preventing dams is that you likely don't know they'll be a problem until they occur. Once the first winter storm of the season hits, though, ice on your roof can quickly become an issue. There are several temporary solutions you can try to avoid damage to your home:

• Use a roof rake to manually remove excess snow.
  
• Create channels through the ice buildup with warm water to allow for flow.
  
• Watch the attic closely for signs of water damage.
  
  

If the first indication you have of the excess ice on your roof is a leak in your attic, you will need water restoration specialists to mitigate the damage and repair the structure. The more quickly the technicians can get to the problem, the less damage you are likely to have in the long run.

Preventing Future Ice Dam Problems
While your homeowner's policy likely includes ice dam coverage, the best solution for this pesky problem is to prevent it from happening in the first place. Since they form when higher spots on the roof are warmer than the lower areas, the best place to start is by maintaining a consistent surface temperature on your roof. You can do this by ensuring that the attic is well-insulated and air-tight, allowing no warm air to escape upward. Consult an energy professional to test for air leaks when you have your roof inspected.
An ice dam can cause a lot of damage to your home. Prevention begins with good ventilation and insulation so that hot air does not become a problem.

What To Do After a Pipe Breaks

5/12/2022 (Permalink)

A pipe burst causes damage to a commercial building in Forest Park, OH.

When a Pipe Bursts, What Should You Do?

A hard freeze, fire, or simply age can cause pipes to break or leak, resulting in a flooded company. Fortunately, there are some things that you can do that will help you clean up quickly so you can get back to work.

Take an Inventory

The first thing that you need to do is take an accurate inventory of:

• What was lost
  
• What needs to be replaced
  
• What you need to clean
  
• What needs to be fixed
  
  

Taking an accurate inventory of what you need to do to get your business back on track is important, especially if you are going to file an insurance claim.

Fix the Break

The first thing that you will want to do is stop the leaking. If it is a small leak from an incoming pipe, you might be able to stop it on your own. If you have a flooded company or an outgoing pipe, you probably should consider hiring a plumber to deal with it.

Begin the Cleanup

Cleaning up after a leaky pipe or sewer line is extremely difficult and time-consuming. In some cases, it is better to hire a professional cleaner in Forest Park, OH. A professional will know exactly what procedures to use, what needs dry cleaning, and what precautions to take. This is particularly true when you are dealing with a sewer pipe break.

Keep Employees Informed

If you have a broken pipe, you will need to keep your employees up-to-date on what they need to do to either avoid or deal with the problems that arise. Keeping your employees informed means making sure they have personal protective equipment when necessary and keeping them up on OSHA requirements. This will help to keep your employees safe, particularly if wastewater is involved.
A broken or leaky pipe and a flooded company are not the end of the world for a business. Fixing the problem can be as easy as making a few phone calls and ensuring that your employees are safe.

Making a Sewage Backup Claim

5/7/2022 (Permalink)

Sewage backup cleanup should be left for the professionals.

Steps To Take When Filing a Sewage Backup Claim

Did you know that most sewer backup claims are covered by homeowners’ insurance policies? If you are facing such a backup in your bathroom, you are probably not in the best state of mind and could use some help figuring out the claims process. Here are the three steps you should take when filing a sewage backup claim.

1. Contact your home insurance agent. Taking this first step is very important after facing a sewage disaster. Even though most policies cover these types of backups, you will need to be certain of the extent of your coverage and whether or not you have to pay a special deductible.

2. Get in touch with professionals in your area. You will likely need to contact a certified plumber to help with toilet and other sewer backup issues. You should also call a local Cincinnati, OH, water damage restoration company for help with salvaging and repairing any moisture damage that is present.

3. Keep good records of the restoration process. Take photos and keep a list of any damage, and make sure that you keep all of your receipts during repair and cleanup to show to your insurance company. After everything is fixed up, take even more photographs for your records and for insurance purposes.

If you follow these three basic steps, you will be in a better position to have your claim approved by the insurance company. Keep in mind that an adjuster will most likely need to see the property at some point to verify what kind of sewer backup damage is taking place. A water incident such as this is very stressful for any homeowner, but it can be less so if you take the time to put a claims plan in place and bring in the advice and assistance of local professionals who can help you get your home back in order.

Understanding the Process of Fire Damage Restoration

4/26/2022 (Permalink)

Residential fire damage in Springdale, OH.

Fire Damage Restoration

Nothing compares to the devastation a family feels witnessing the aftermath of a residential fire. While emergency services can ensure the safety of the family, they cannot protect the belongings that hold sentimental value. A fire restoration service in Springdale, OH, has a greater chance of recovering contents of emotional value, and it does so through the salvage and restoration process, in five steps.

1. Emergency Assessment

Most restoration services will have a 24/7 emergency contact line. Once reached, the service will send out a project manager to assess the scene. These professionals will inspect structural integrity and devise a safe and effective recovery plan.

2. Water Removal

Because of fire hoses, fire restorations often require significant water removal, and the damage cleaning will involve some tasks typically reserved for water disasters. For example, before the fire cleaning can commence, a restoration crew will need to use pumps or shop vacuums to remove excess water. The team will often follow this up with dehumidifiers and air movers to dry out the house.

3. Debris Removal and Inventory

While a recovery team will remove obvious trash - those items beyond repair - they will also take care to set aside anything that is salvageable or could hold sentimental value. Fire restoration is not only about rebuilding a structure; it is about maintaining memories and the sense of home.

4. Smoke and Soot Cleaning

People often make the mistake of believing that smoke damage only occurs on the surface of objects. However, smoke and soot will often make their way into the cracks, crevices, and nooks-and-crannies of appliances, computers, furniture, and so much more. Experienced restoration specialists will take the necessary time, using disinfectants and commercial cleaners, to ensure no smoke residue remains in your home.

5. Restoration

With all the cleaning complete, the restoration crew can resecure the structure and get the house ready for occupancy. All finishes will be restored, and the home will look like nothing ever happened.
Nothing can prepare a family for the devastation of a residential fire. While the sight is enough to leave anyone feeling hopeless, don't give up. Fire restoration seems miraculous with a trusted service.

3 Ways To Fix a Leaking Commercial Toilet

4/12/2022 (Permalink)

A leaking toilet in Cincinnati, OH.

How to Repair a Commercial Toilet That Is Leaking

A leaking toilet can cause severe water damage to your Cincinnati, OH, establishment. While you wait for SERVPRO's disaster response team to arrive and fix the damage, you will need to deal with the leak itself. Sometimes the repair is simple, while other times it requires a more complex process. Try the following procedures to get your unit functioning properly again.

1. Find and Fix Minor Problems

While some leaking water or even a puddle surrounding the toilet can feel intimidating, you might not always have to perform intensive toilet repair to fix it. After you use a piece of cloth to absorb the liquid, wait and see if the problem persists. If it does, pinpoint the origin of the leak. The water could be emanating from a defective supply valve, a damaged tank or a supply tube. If these are not the issues, then try to carefully tighten the bolts that secure the bowl to the ground.

2. Remove the Defective Flange

If these steps do not fix the leaking toilet, it is likely a case of a defective flange. You can confirm this theory by removing the toilet. Shut off the water supply and drain the tank. Disconnect the water supply tube from the shutoff valve. Move the bowl to rip off the wax gasket and gently set it aside. Scrape off the remaining wax from the flange and inspect the part. If damaged, replace it with a new flange and a new wax gasket. Place the bowl back, aligning it with the flange, followed by the remaining components.

3. Install a New Toilet

Sometimes the problem with the leakage extends beyond the flange or any single part. If you have an old toilet with outdated components you cannot easily replace or fix, you will need to install a new unit. Just follow the same removal steps and install the new one carefully.
There are many ways to resolve a leaking toilet, from simple fixes to complete toilet replacement. Conduct these steps carefully or call professionals and ensure they follow proper procedures.

Keep the Focus on Cleaning After a Fire

4/6/2022 (Permalink)

The crew works diligently to clean and restore contents.

Cleanup Process After a Fire

If your company has experienced a commercial fire in Green Hills, OH, there will come a time when you will need to assess what is salvageable and what will need to be completely replaced. Many items will be damaged from the effects of fire, smoke, water and soot. This includes walls, flooring, ceilings, uniforms, electronics and fixtures. The good news is that many items can be restored through professional services such as dry cleaning, fabric restoration, dehumidifiers and other advanced techniques.

How the Process Works

After a business fire, you will want to follow a number of steps to get the ball rolling. It all starts with working with a quick-acting team that is Faster to Any Size Disaster. Once the team is on your premises, it will conduct the following:

• Inspection and fire damage assessment
  
• Securing of the building with boarding up and roof protection
  
• Water removal and drying if necessary
  
• Smoke and soot removal
  
• Cleaning and sanitizing
  
• Restoration
  
  

The best content cleaning services make sure all materials are free of odors and contaminants. With the use of industrial air scrubbers and fogging equipment, everything should be brought back to pre-fire condition. Dry cleaning may be used for clothes, while ultrasonic cleaning may be used for non-porous articles.

Why Speed Matters

It is important that the cleaning process is thorough and professional, but speed is also critical. When your business is shut down, it’s difficult to keep revenue coming in. That places a burden on your bottom line, so the faster things move, the better. For a while, you may need to consider content storage for items that are related to your business. This keeps them out of the way and prevents further damage.

Many of the items that make your company function properly, such as work clothes and uniforms, can get damaged in a commercial fire. Dry cleaning can make them like new again and save the expense of replacing them all.

Do Landlords Have To Pay For Fire Damage to Commercial Property?

3/24/2022 (Permalink)

Repairing a commercial property after a fire is usually more complex.

Do Landlords Have to Pay For Commercial Property Fire Damage?

If you own a commercial building in Mount Healthy, OH, you may be wondering if you have to pay for the cost of any fire damage to that space. As with an apartment fire, it depends on exactly what was damaged.

Structural vs. Personal Property Damage
The owner of a commercial building is responsible for any damage to the actual property. This includes:

• Plumbing
  
• Electricity
  
• Emergency restoration services
  
  

The tenant, meanwhile, has to pay for any damages to personal possessions such as furniture or electronics. The one exception is if the tenant can prove that negligence by the landlord led to the fire. In that case, the property owner may have to reimburse any costs incurred by the tenant.

Insurance
Thankfully, your company may not have to spend its hard-earned profits to repair structural fire damage to a building it owns. If you have premises liability coverage, your insurance provider should pay for most or all of the costs. Your company may just have to pay the deductible.

Responsibility for the Fire
If a tenant in a residential building actually caused an apartment fire, the tenant typically pays for the damages. The same is true for commercial building fires.
Your insurance provider will thus contact the tenant’s renter’s insurance company for compensation if it is believed that the tenant was responsible for the fire. If the tenant does not have renter’s insurance, your insurer may contact the tenant directly for reimbursement.
You may even want to put language in your lease agreements stating that any tenants that cause a fire to the building will have to pay your insurance deductible. This could save your company money.
Repairing a commercial property after a fire is usually more complex than fixing the damage caused by an apartment fire. With a good commercial property insurance policy and some help from experienced restoration professionals, the impact on your business’ profit margin will be minimal.

Storm Damage and Your Business: How SERVPRO Can Help

3/12/2022 (Permalink)

Commercial water damage in Glendale, OH.

How SERVPRO Can Help

A severe storm can wreak havoc on your Glendale, OH, business and cause many different types of damage. From flooding to wrecked building materials to mold growth due to standing water, you may be looking at a substantial insurance claim. Working with a storm restoration service like SERVPRO may help ease the path to rebuilding your business.

A Fast Response
Having a storm response team on your side that you can reach out to 24/7 may offer you peace of mind when a major storm damages your business. Not only do you have someplace to turn to for assistance but a swift response may also prevent secondary damage, including:

• Mold growth
  
• A weakening of exterior building materials
  
• Broken and cracked windows or skylights
  
  

A fast response may lower the cost of your insurance claim and the price of some repairs, which may help you increase your overall restoration budget.

Insurance Claim Assistance
Flood damage can cause widespread problems throughout your commercial building and the items it contains, which means filing an insurance claim that can help cover the cost of repairs. Because SERVPRO is a well-known and preferred storm restoration and emergency disaster response service, both you and your agent will take comfort in knowing you are both working with experienced repair technicians.

Local and Corporate Support
Working with an emergency disaster response service that provides both local and corporate support can provide you with all the assistance you need after a storm damages your business. Your local team acts swiftly when you need immediate mitigation and later, when the time comes to file an insurance claim, the company’s corporate contacts may assist you with itemizing the damage so the filing process is simpler.
When a severe storm causes damage to your Glendale, OH, property, it can cause serious upheaval in your life. Having somewhere to turn to for storm restoration can make a significant difference in how quickly repairs and insurance claims take place.

Top 3 Causes of Commercial Water Damage

3/3/2022 (Permalink)

A broken pipe can lead to lots of water entering your business.

Common Sources of Water Damage

A broken pipe can put a damper on your business in Finneytown, OH. It can cause you to shut down while the water restoration company is working and ruin your inventory and equipment. In other words, you want to avoid them. Here are the most common sources of water damage and how you can prevent them.

1. Roofing

Be sure to check your roof. Standing water is a sign that your drainage system is not working properly. This is a problem because of the weight of the water. Eventually, this will strain your roof and cause leaks, which can do more damage than a broken pipe. Also, be sure you look for damaged flashing, felt, and shingles. These pieces can degrade over time and will need to be replaced to avoid leaks.

2. Pipes

Your plumbing is vulnerable to clogs and other damage. A broken pipe can lead to lots of water entering your business. Regularly examine the outside of your pipes for stains, rust, cracks, and bulges. If you see any of these, call a plumber and have the area replaced. Additionally, you can use pipe cameras to look at the inside of your pipes. You can also insulate your pipes to prevent freezing in the winter. Furthermore, a lot of commercial buildings can benefit from leak detectors. These are inexpensive and alert you to any leaks. Some can even try to stop leaks themselves.

3. Mother Nature

Hurricanes, thunderstorms, and flooding do a lot of damage to businesses. While you can't avoid nasty weather, you can take steps to make sure you are ready to deal with disasters. For instance, you can clear your gutters, install waterproofing solutions, and store sensitive equipment off the ground. You can also purchase flood insurance to cover any damage from a disaster.
Ultimately, you want to avoid hiring a water repair company. The best way to do this is to understand the common water sources and take proactive measures to prevent them.

What Does Renters Insurance Cover in a Fire?

2/28/2022 (Permalink)

Fire damage in Wyoming, OH.

What Does Renters Insurance Cover in a Fire?

While you might already know that homeowners insurance covers one’s home and belongings in a fire, you might wonder if the same is true if you rent your home in Wyoming, OH. In short, the answer is yes. Renters insurance does offer coverage if a fire occurs. If a fire ever does hit your home, it is important to learn the specifics of what your insurance covers, so you know what to expect.

What Is Covered?

If a fire occurs, there are several different types of costs that can accrue. That’s why policies cover fire under several different coverage types:

• Personal property: After your deductible is met, your insurance may cover your personal items that were damaged up to a certain limit. Although you should check, most policies offer replacement cost instead of the actual cash value of the item.

• Liability: If a third-party experiences property damage due to a fire you accidentally caused, your renter's insurance can cover it.

• Medical: If someone else is hurt in a fire you accidently caused, a small amount of coverage can go towards the expense.

• Loss of Use: If your home is deemed uninhabitable after a fire occurs and is being repaired by a fire restoration company, your insurance may cover the cost of having to stay in a hotel and other living expenses.

What Isn’t Covered?

Almost every cause of a fire is typically covered by your policy. Of course, fires out of your control like those caused by extreme temperatures, storms, or some other external factor are generally covered. You’ll be glad to know that even a fire you accidentally start is generally covered as well. The only type of fire damage that probably isn’t covered by your insurance is arson or damage due to a fire that you caused on purpose.

Fortunately, renters insurance can be a huge help if a fire ever occurs on a property you’re renting. Every policy is different, so make sure to find out the details of yours right away.

3 Things to Do When Your Toilet Overflows

2/22/2022 (Permalink)

Prevent sewer damage in your home.

Avoid Sewer Damage

A flooded toilet can be one of the most frustrating and unsanitary issues a homeowner can face. However, you don’t have to get overwhelmed if it happens in your home in Springdale, OH. There are three primary steps to take if your toilet floods into your home:

1. Stop the water
   
2. Clear the area
   
3. Call the professionals
   
   

Following these instructions can help you avoid further sewer damage. Here is some more detail on what to do.

1. Stop the Water

As your toilet spills onto your floor, the tank may remain empty, which tells the water to keep coming. To minimize the damage, it’s essential that you stop the water as soon as possible. First, put on protective footwear to prevent your skin from contacting the water. Then, locate the valve near the base of your toilet. Turn the valve until the water stops.

2. Clear the Area

The sewer damage from a toilet overflow not only affects your home, but it can also harm the people and animals inside your home. Make sure that everyone stays away from the contaminated water. If you have electrical outlets near where the water is flowing, you may also want to cut off power to that area of your home.

3. Call the Professionals

Toilet overflow could contain harmful bacteria, toxins, and parasites. That’s one big reason you should not tackle this problem alone. Call a local sewage company that does a restoration. Their crews have the equipment and knowledge to clean the sewage up properly.

After the restoration crew finishes, you might want to clean the full bathroom with bleach to ensure no mold grows after the fact.

When your toilet starts flowing the wrong way, you may feel tempted to panic. However, you can prevent more sewer damage and get things cleaned up by following these three simple steps.

Why You Should Use an IICRC Certified Restoration Company

2/17/2022 (Permalink)

Water damage restoration in a residential property.

Why Should You Hire an IICRC-Certified Restoration Firm?

When your client needs restoration to his or her Woodlawn, OH home, you want to make sure that he or she is getting the best possible help. Using a company that is certified by the Institute of Inspection Cleaning and Restoration Certification means that you can feel confident that the job will be done well. Here are a few reasons why a company certified by the IICRC is the best choice.

1. There Are Set Standards
When a company is certified by the IICRC, they must follow their standards. The Institute of Inspection Cleaning and Restoration Certification is a member of the American National Standards Institute which determines the guidelines for many business sectors. When you use a company with their certification, you know that they will have high quality standards for their work.

2. All Employees Are Well-Trained
Because SERVPRO is a certified company, they must be sure that all employees are trained to follow the correct procedures. Because of this, you know that you will only have competent and experienced workers restoring your client’s home. They will follow all required standards during the cleanup and restoration process.

3. You Know Exactly What To Expect
Companies that don’t follow a set procedure can sometimes leave you wondering what to expect during the restoration and repair process, but that is not the case with SERVPRO. Because they are certified by the IICRC, you can expect the same quality of work from them every time. When the job is finished, you can be sure that everything has been done well.
When a client’s home is damaged, it can be a stressful experience for everyone involved. Working with a damage restoration company that has a restoration and mitigation certificate can give you peace of mind. You can rest assured that you are providing your client with the best help that he or she can get.

How To Deal With a Toilet Overflow

1/31/2022 (Permalink)

At the end of the day, no one wants to deal with a toilet overflow in Forest Park, OH.

What to Do If Your Toilet Overflows

At one time or another, most people have had to deal with a toilet or sink overflow of some kind. Sometimes, it’s due to a simple clog that is easy to fix. Other times, it can be a lot more overwhelming. If there is sewer damage involved, the impact of the backup can be devastating; it becomes a lot more than a flooded toilet.

What Happens

When there is sewer damage, whether it’s a broken pipe or a clog, the wastewater has to have somewhere to go. If it can’t be drained, it can back up into your residence. This is why you usually end up with a flooded toilet when your sewer has been compromised.

Extra Measures

When the overflow begins, there are a few different tasks that you should put on your to-do list to avoid any further backflow into your home:

• Don’t flush toilets
  
• Keep running water off
  
• Turn off water to building
  
  

Following these steps can keep more water from running into your home, which should stop the buildup of contaminated water. The more the water spreads, the more its contaminants get around.

What To Do

The wastewater that overflows into your home due to sewer damage is full of contaminants and toxins that are unhealthy to be in contact with. Unless you have the proper gear and equipment, you don’t want to be inside the flood or clean it up on your own. Often, the first call you need to make should be to your sewage company, and the second call should go to a flood cleanup specialist.

At the end of the day, no one wants to deal with a toilet overflow in Forest Park, OH. Hopefully, by being informed and following these tips, you’ll know what to do if your sewer backs up into your house.

The Do's and Don'ts of Handling Water Damage

1/31/2022 (Permalink)

Fire and water damage to a building in Springdale, OH.

The Do's and Don'ts of Water Damage Repair

In an effort to contain and destroy massive fires, firefighters are forced to be vigilant and merciless when it comes to getting the job done. This often entails the full use of their fire hose across all areas, inside and out, to defeat the blaze with insurmountable force. Therefore, both fire damage and water damage become issues to address once the restoration process begins. Before you start the necessary cleaning procedures, take a look at these essential do’s and don’ts for handling water damage in Springdale, OH.

1. DO prop up any furnishings that are upholstered and remove them from the building. Dense, fabric-covered cushions from sofas, chairs and the like can be tainted with dirty water and soot-covered debris. They should be kept outdoors to dry before deciding how best to clean them.

2. DON’T use or try to turn on any electrical appliances that may still be plugged in. Depending on the amount of flooding that is in the space due to fire damage and its aftermath, anything plugged in that may also be touching water should be actively avoided at all costs to prevent shocks or full-blown electrocution.

3. DO remove excess water where possible, if it’s safe to do so. Mopping up the floors and wiping up any flat surfaces can only help speed the process along.

4. DON’T stay in any rooms where the ceilings appear to be dangerously sagging. This generally indicates extreme flooding or water saturation, and such a ceiling could potentially collapse at any minute, causing serious injury to anyone standing beneath it.

The heavy use of the fire hose when battling a mounting inferno can lead to both fire damage and water damage to contend with during restoration. Prepare to begin the process a little more knowledgeably with these helpful do’s and don’ts at your disposal, and remember that professional help is always an option.

Banishing Shower Mold – 3 Handy Tips

1/26/2022 (Permalink)

Mold loves to grow on grout, which cracks and becomes more porous as it ages.

Tips To Banish Bathroom and Shower Mold

Black mold anywhere in your home is bad news, but it can be particularly troubling in your shower. After all, nobody wants to imagine moldy organisms growing in the very place where one cleans off! The bright side is the black stuff is not something you have to just live with. If you’re looking for tips to banish bathroom and shower mold in your Cincinnati, OH, home read on.

Reviewing Bathroom Mold

In general, mold tends to thrive in places that are dark and wet, making the bathroom, which is typically dark most of the day and often full of water or steam, the perfect environment. Other things that make a bathroom a mold magnet include:

• Improper ventilation
  
• Broken grout
  
• Repeated exposure to water (i.e., shower curtains)
  
  

Now you know some of the causes of black mold. Here are a few ways to clear it up.

Remove Your Caulking

The caulk sealing up your shower is one of the easiest places for shower mold to thrive. Water can get into little crevices that appear in caulk as it ages. Those wet, dark crevices are perfect for mold. Fortunately, removing caulk is as easy as peeling it away and applying new caulk from a hardware store.

Re-grout Your Tiles

Mold especially loves to grow on grout, which cracks and becomes more porous as it ages. Unlike re-caulking, replacing grout is a more labor-intensive process that’s best left to professionals who can spot issues behind the grout and ensure the best, mold-preventative seal.

Replace Your Shower Curtain

Many tutorials provide homemade mixtures for cleaning mold from shower curtains. But for the best result, you may want to just toss shower curtains out periodically. Problem solved.
Shower mold is nothing to sniff at. Use these tips or hire a mold remediation company to get the black stuff out and your bathroom spic and span.

Prevent Your Holiday Delights From Becoming An Untimely Disaster

11/15/2021 (Permalink)

Follow these fire safety tips to prevent property damage this holiday season.

With the holidays quickly approaching, it’s easy to fantasize over the delicious delights that reign as tradition in your family: casseroles, pies, stuffing, potatoes, cookies, and of course, that mouth-watering turkey! No celebration is fully furnished without a decadent feast and loved ones to share it with. Before digging in, it takes ample time, effort, and care to cook up such a scrumptious meal and all its embellishments. Ensure that you’re taking the necessary precautions in the kitchen to prevent a planned evening of fun and fine dining from turning into a fire emergency.

Here at the SERVPRO of Northwest and Northeast Cincinnati, we know just how hectic the kitchen setting can become during the holidays. Ingredients, pots, and pans cluttered in disarray while the parade or football game plays on the TV. Young ones running around with anticipation to stuff their faces later. 

Kitchen Safety

It is said that cooking is the #1 cause of home fires, especially during the holidays. Here are some tips from the American Red Cross to ward off any unwanted mishaps and possible fire dangers in the kitchen:

• Move flammable items such as grocery bags, kitchen towels, cooking sprays, and oven mitts away from the stove and oven
• Keep children and curious fingers away from overhanging panhandles and the heat of the stove
• Clean up greasy, oily, or any spills as you go to prevent slips and fire hazards
• Keep fryers, air fryers, and other appliances away from liquids, decorations, and other flammable items; Make sure to follow all manufacturer’s instructions carefully for your fryer
• Use a timer for check-in reminders about what’s cooking
• Check and test that your smoke alarm works properly

Practicing these basic safety measures will help prevent a scary disaster from looming over your favorite festivities. But, rest assured, that just in case there is an accident, we at the SERVPRO of Northwest and Northeast Cincinnati are “always here to help”! We hope you celebrate all of the joys of the season and indulge in all of your favorite comforts and traditions. Stay safe, and well-fed, this holiday!

SERVPRO of Northwest & Northeast Cincinnnati & The Season Of Giving

11/9/2021 (Permalink)

Time is running out. Donate today!

The pandemic has taken an emotional and financial toll on all of us. Our employees lost family members. 114 million US citizens lost their job. For Ohioans, these factors resulted in a 20% increase in food insecurity. Homelessness has increased across America by 55%. Now, more than ever, SERVPRO of Northwest and Northeast Cincinnati is asking our community of business partners and neighbors for help.

According to OSU, over 40% of Ohioans have come to rely on food banks to feed their families. We can make an enormous difference in the lives of our fellow Americans by spreading awareness of this disparity. That’s why we are asking you to help us with our donation drive today. Our office is working with Matthew 25 Ministries to collect nonperishable food items, personal hygiene supplies, school supplies, baby products, and so much more. 

So far, our office has collected over $50 in food, cleaning supplies, clothing, and breastfeeding supplies. You can help too by donating your unwanted products today to 2115 Schappelle Lane, Cincinnati, Oh 45240. If Matthew 25 Ministries is closer to you, feel free to drop your donations off directly at their facilities. Their address is 11060 Kenwood Road, Blue Ash, OH, 45242. If you do, be sure to drop a selfie on our Facebook or Twitter page so we can fill our social media with joy. We are delivering donations on November 15, 2021. Any little bit you can give will help Americans and others affected by Covid-19. Our office and our community thank you for your kindness in advance.

Prevent Commercial Property Damage This Holiday Season

11/8/2021 (Permalink)

Prevent commercial fire damage by keeping all open flames at least 12 inches away from anything flammable.

Between November 1st - February 1st, there are over 20 religious holidays from all around the world. When we think about holiday fire safety, we don’t often consider the risks in a commercial setting. According to iii.org, decorations like Christmas lights are a reason or concern. They state, “Electrical distribution or lighting equipment was involved in two out of five (40 percent) of the home Christmas tree structure fires.” This statistic is specifically for residential properties, but this could easily be applied in a commercial setting.  

Live Or Artificial Christmas Tree

If you’re decorating your office for Christmas this year, you may have already decided between a live or artificial tree. If you're still contemplating what you want, consider these potential fire hazards. It may help you make that determination. 

Live Christmas Trees

Live Christmas trees come with a myriad of risks. If they are not properly cared for live trees can cause a devastating amount of property damage. They ignite quickly and create a lot of heat. That’s why you should keep them away from heat sources like heating vents and lamps. 

Artificial Trees  

In general Artificial Christmas trees are safer. Modern trees are made from fire-resistant materials. Note that fire resistance doesn’t mean fireproof. Damaged lights can ignite the tree from electrical malfunctions. You still want to keep it away from heat sources like fireplaces and space heaters. Overall if you’re picking your tree based on safety, artificial trees are the way to go.  

Safety Measures

Before decorating your office with any holiday lights, be sure to check them. After a year of disuse, anything can happen. A mouse could chew through the cords, the plastic covering could dry rot, or lights could have been smashed when packing them away last year. You never know that's why it’s smart to inspect all electrical decorations before putting them up this holiday season. 

Traditionally Christmas trees were decorated with candles. Whether your tree is live or artificial this is not recommended. USFA states that more than 1 in 3 fires that ignite in the winter are caused by candles igniting decorations. If lighting candles are part of your holiday ceremonies, keep them at least 12 inches away from anything that can burn to prevent fire damage.  

As we get together to celebrate the Holidays, SERVPRO of Northwest and Northeast Cincinnati wishes a blessed season. We hope these Fire safety tips prevent any property damage to your businesses. If any accidents should happen, remember, “we are always here to help.”

Life's More Fun Without a Good Scare

10/25/2021 (Permalink)

Don't let fire damage rattle your bones. Our skilled professionals will alleviate all of your fears.

If you’re anything like the staff at SERVPRO of Northwest and Northeast Cincinnati, you decorated for Halloween at the beginning of September. Our office gets so excited to decorate for all of the holidays we just can’t help ourselves. Something most people don’t think much about is the risks involved in holiday decorations. You can prevent fire and property damage by adhering to the safety measures discussed below.

Candles

NFPA states that around 800 fires start because of candles. Replacements are easy to come by these days. Consider using flameless candles instead. They are much safer in a jack o’ lantern than an open flame. You can even save battery life by purchasing some candles with timers. 

Flammable Material

Decorations made from paper products, dried plant foliage, and fabric aren’t inherently dangerous but can be in certain situations. When staging your decorations take into account that incandescent lights can get hotter than 250 degrees Fahrenheit. Keep your flammable materials like crepe paper and dried cornstalks away from direct contact with porch lights.  

Do Not Obstruct Exits

We know how tempting it can be to put that prop in front of the door to make your home just that little bit more spooky. The risk isn’t worth it. In case of an emergency, you’ll want easy access to all exits. Keep your holiday decorations out of the way for your safety. 

SERVPRO of Northwest and Northeast Cincinnati hopes you have a smashing good time this spooky season! Stay safe, ghouls and boos. And don’t forget should you need us, “We are always here to help.”

Practice Fire Safety this Holiday Season

10/21/2021 (Permalink)

Before you leave for the holidays make sure you follow these fie safety tips.

Remember traveling for the holidays when you were a kid? The only prep you had to do was make sure you had enough outfits and your favorite toy. The Holidays are quickly approaching, and as adults, we have way more responsibilities when planning a trip. SERVPRO of Northwest and Northeast Cincinnati wants to make sure that you travel safely this year. That's why we put together a list of safety measures to check off before you leave.

Before You Leave Your House

Safety starts at home. Statistically, 7.7% of all residential fires start unintentionally or due to carelessness says FEMA. These fires can start while is no is home. For this reason, you should make sure that all devices and unused chargers are unplugged before you leave. If you use a charger that didn’t come with your phone, it may not be up to code with safety regulations. Leaving these cords plugged in and unattended could lead to fire damage. 

Your holiday lights can also be a fire hazard. Turn them off before leaving your home. Don’t forget to set all of your alarms before heading out. Finally, if you plan on being out for several days, don’t forget to ask a friend or close neighbor to check on your house while you’re away. This not only wards off potential burglars, but your housesitter can also inform you if the furnace has stopped working. A broken heater on a cold night could lead to frozen pipes which cause water damage.

Reaching Your Destination

Whether you pick an Air B&B or a hotel, there are still safety precautions you should take. Follow these steps while you’re planning your trip and after you arrive.

Air B&B

Due to regulations, Air B&Bs are not held to quite the same standard as hotels. Before you book the house, ask your potential host the following questions.

• ask about locations of smoke detectors
• ask if they have a sprinkler system
• ask if they have escape plans
• ask if they have carbon monoxide detectors

If any of these items are missing, you could be putting yourself and your family at risk. Please consider booking your stay elsewhere. 

Hotels

Safety measures for hotels are more tightly regulated than those of Air B&Bs. It is required for every hotel room to have an escape route posted. Legally several escape routes are required. Make sure to look those over. Familiarize yourself with all the ways to escape in the case of a fire. Locate all of the stairwell options. Always use the stairs when there is a fire. Elevators are one of the most dangerous places to be during a fire. 

The idea of not being able to escape your hotel room is frightening but a real possibility. If you cannot escape from the hotel room, NFPA says, “SHUT off fans and air conditioners. STUFF wet towels in the crack around the doors. CALL the fire department and let them know your location. WAIT at the window and signal with a flashlight or light colored cloth.”

One temptation you may have in your hotel room is to hang your clothes on the sprinkler head. Remember, sprinkler systems are there for your safety, not your convenience. Please, do not hang your clothes on these sprinkler heads. You could be held liable for any damages accrued and have damages to your own belongings. 

Above all else, SERVPRO of Northwest and Northeast Cincinnati hopes that you have a great holiday season. Stay safe and remember, should disaster strike, “we are always here to help."

It's Thyme You Knew Our Cleaners

9/16/2021 (Permalink)

Cleaning services that keep your loved ones safe.

Picture this, you’ve just suffered devastating sewage damage to your finished basement. Your child plays down there all the time, and he has an auto-immune disorder. You’re worried because the harsh chemicals typically used to sanitize can potentially be just as hazardous to your son as the bacteria from the sewage damage. You’re distraught because this feels like a lose, lose situation. Take a deep breath. Let the panic dissipate because; this is where SERVPRO of Northwest & Northeast Cincinnati steps in. 

We understand because we have family members and friends with similar worries. That’s why we’ve partnered with Benefect. Your health and safety are our number one priority. That’s why we are transparent about the products we use. 

Benefect

Benefect was made with auto-immune disorders in mind. It was founded by parents who were concerned about their child’s wellbeing. This is the first government-registered hospital disinfectant in the world that uses essential oils. Derived from Thyme, it leaves your home with a fresh, herby scent that almost no one could object to! 

While this product is gentle to your immune system, it is an exquisite antimicrobial! Hospitals use it against bacteria, viruses, and fungi. It's even used to clean carpets. It is the only disinfectant that SERVPRO of Northwest & Northeast Cincinnati uses when we clean buildings after Covid-19 exposure.  

Sporicidin

Sporicidin may not use essential oils like Benefect but, it is still a plant-based disinfectant. If you have small children and pets, this cleaner has a low toxicity level. This makes it the perfect option for our mold remediation cases. It kills the mold while keeping your family safe from harsh chemicals. 

We have a variety of cleaning services that may require different products but, these two are our favorite. We want you to feel comfortable. If you have any questions about the products we’ll be using in your home, please don’t hesitate to ask us for the Material Safety Data Sheets. We’ll be happy to provide them for you.

Arm Yourself against Covid-19

8/31/2021 (Permalink)

Stop the spread of Covid-19 by taking preventative cleaning measures.

Like you, we wish life could go back to normal. Unfortunately, the Delta variant is making that difficult. As covid-19 cases soar in Hamilton, Boone, & Kenton County SERVPRO wants to ensure your health and safety. Keeping your facilities clean is crucial to your health and the health of your employees. Here are some of the steps we will take to ensuring your health and safety.

Routine Cleaning

SERVPRO uses cleaning products that are CDC certified to disinfect the Covid-19 virus. If you are looking for preventative measures to ensure the health and safety of your employees give us a call. We offer regular cleaning services that will disinfect all surfaces so you and your employees can feel comfortable coming to the office day in and day out. Whether you are looking for weekly or monthly preventative cleaning we have the services that you need.

Cleaning After a Positive Case

If you or an employee have received a positive Covid-19 infection the CDC also recommends that any employee that could have had potentially close contact with the infected individual quarantine for 14 days. Before your employees return you’ll want to clean the facilities. Continue using certified disinfectants that kill Covid 19. Wipe down any and all surfaces especially phones, keyboards, mouses. Each employee should have their own station so that they aren’t using anyone else’s electronics. 

When vacuuming wear a mask. Most vacuum cleaners will blow air up towards your face potentially exposing you to the virus. When using cleaners be sure to wear gloves. When dealing with a positive case of Covid-19 it’s a good idea to consider wearing full PPE to protect yourself and others from the virus. And remember make sure the area is well ventilated and don’t mix chemicals like ammonia and bleach the fumes are toxic and could cause serious illness and injury. 

Above all else our office wants you to stay safe and healthy. That’s why we offer free, no contact estimates for all of your covid cleaning needs. If you need assistance sterilizing your office call us at (513) 541-3200 “we are always here to help.”

End Your Job Search Here and Join Our Team!

8/27/2021 (Permalink)

Be a helping hand. Join our team!

We're Hiring! If you love helping people during tumultuous times, we've got the career for you! We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened." Our Franchise is looking for someone comfortable working hard in difficult situations, enjoys meeting new people, has strong communication skills, and can multitask effectively.

The Fire & Water Production Technician prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience.

• As the front-line representative of the SERVPRO® brand, the Technician demonstrates to customers and clients the company’s Here to Help® commitment.
• The successful candidate should be well-groomed with a highly professional image
• Valid driver’s license and a good driving record
• Great verbal and written communication
• leadership and organizational skills
• knowledgeable in project estimating, and quality control
• Previous experience in fire, water, smoke, mold mitigation/restoration is desired
• Professional certifications from IICRC, RIA, ACAC, NADCA, and others are a plus

As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which can include industry certifications.

If this sounds like the career for you, please email your resume to jmckinney@hartkes.com by 10/1/2021.

5 Reasons Modern Buildings Have more Mold Issues

8/27/2021 (Permalink)

This customer suffered heavy mold damage on their drywall. We made it "Like it never even happened."

Mold is an organism that appears naturally outdoors and indoors. Many property owners worry about it growing in their homes and commercial buildings. While mold can cause a significant amount of property damage, it still needs a specific type of atmosphere to grow. That’s why roof leaks, pipe leaks, or faulty window seals are so problematic. They create the perfect breeding grounds for fungi.

Here at SERVPRO we make it a point to learn something new every day. During our research, we found an interesting statistic that we'd like to share. Mold damage wasn’t as prevalent in residential and commercial buildings 100 years ago as it is today. We did more research and sussed out the top five reasons modern properties are more likely to experience mold damage than older homes and commercial buildings.   

Time

According to The Collection Plan in 2018, the average house took about 7 months from the beginning of construction to the end. These construction goals still hold true today. Shorter construction times aren’t inherently bad. Technological advancements have allowed us to finish construction projects must faster. There is also a higher demand for more houses now than there was in the 1920s. The consumer plays a role too. As a society, we expect faster build times.

The issues that cause mold damage happens when builders shorten the construction time by cutting corners. Builders may use unskilled laborers. They might use less material where more is required to get the job done right. They might not have the architect oversee the project to ensure the house is being built correctly. Keep in mind this isn’t the case for all builders. It is, however, more common now than it used to be.   

Materials

The types of materials have changed as well. Now builders use Oriented Strand Board (OSB) and particleboard. Materials like this are more porous than the timber used 100 years ago. Modern building supplies hold on to moisture longer. It leaves your house susceptible to possible mold damage if the humidity gets too high. 

HVAC system

100 years ago, central heating and air conditioning was an expensive luxury few could afford. They were also too large for residential homes. According to Energy.gov, they weren’t widely available for residential properties until the early 1930s. It wasn’t until the 70s that forced-air HVAC systems were installed on newly built properties. 

HVAC systems create condensation. Ideally, it drips into a condensation pan. However, clogs happen and, condensation pans can potentially overflow. Additionally, condensation can build up in the ducts. When left untreated ducts, and vents are the perfect breeding ground for mold. That is why cleaning your ducts is so important. It can clean out the mold and therefore improve the overall air quality.  

Architecture

Houses come in all shapes and sizes. Did you know that those shapes and sizes are usually designed for a specific climate? Flat roofs are intended for dryer climates like Arizona. Whereas Capecods and Ranch style homes are ideal for rainier parts of the world. When a property is built based on design trends instead of practicality, roofing leaks and clogged gutters are more likely to occur. If the subsequent water damage is not treated, it can cause mold.

Lower Tolerance

According to Diane Hoffmaster, a microbiologist, and writer of the blog Turning The Clock Back, American culture has a decreasing tolerance to dirt. Cleanliness is seen as a moral value. Therefore if mold is present in or on the property we fear being shunned by the community. 

The aforementioned factors may have a relatively low impact on the number of mold damages we see today. Could it just be that 100 years ago, property owners didn’t worry as much about mold damage? If only walls could talk! If you’d like to talk to us about mold damage on your property call us today at (513) 541-3200 to schedule a free estimate.

Are You the Hero We're Looking For?

8/27/2021 (Permalink)

Are you looking for a rewarding career where you can make a difference in the world? Then look no further!

Are you passionate about helping people during rough times? Then you've come to the right place! We're looking for individuals that have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened." Our Franchise is looking for someone comfortable working hard in difficult situations, enjoys meeting new people, has strong communication skills, and can multitask effectively.

Primary Role:

• Manage production crews and jobs according to SERVPRO procedures.
• Assign and coordinate jobs with crews.
• Keep General Manager/Owner updated on production.
• Supervise job scheduling, coordinate requirements for the job, complete job files, supervise production, and monitor jobs from start to finish.
• Resolve problems quickly as they arise.
• Perform production work as needed.
• Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
• Monitor and follow-up on all assigned jobs ensuring that customer needs are met.
• Communicate and establish rapport with commercial, insurance, and residential customers.

Results Expected:

• Crews are effectively managed to maximize production.
• Production processes are performed according to guidelines.
• Documentation is completed in a timely and accurate manner.
• Production costs are maintained at the established rate.
• Additional sales are made to customers.
• Both internal and external communications are timely and effective.
• Jobs have completed either meeting or exceeding customer expectations.
• Experience with Xactimate is a plus.

We are an Equal Opportunity Employer. This company does not discriminate in employment and personnel practices based on race, color, religion, sex, disability, age, national origin, veteran status, or any other characteristic protected by law.

If you'd like to join our SERVPRO family, please email your resume to jmckinney@hartkes.com. Don't miss out on this fantastic opportunity! The deadline is 10/1/21.

SERVPRO Has All Of Your Post-Construction Needs

8/13/2021 (Permalink)

There is no post-clean too big for SERVPRO. From the new construction of large facilities to remodels, we can do it all.

Did you begin a remodeling project on your property within the past year and a half? According to JCHS, 60-80% of property owners started remodeling their businesses and homes during the pandemic. We’ve received many phone calls from customers who are surprised by the amount of work there was still left to do. The amount of drywall dust and other debris at the end of the work leaves property owners baffled. As your local commercial and residential post-construction cleaning company, SERVPRO has the solutions you need. Here’s what you can expect from our office.

Post-Construction Cleaning

Before we can start your post-construction clean our Production Managers will need to come out to your home so they can scope the area and provide you with a free estimate. Once you have approved the appraisal, we can begin work. Your scope may contain some of the following services. 

1. Pick Up Debris:
1. Contractors will pick up most of the leftover materials and garbage, but; sometimes things get overlooked. That's where we come in. We'll throw away the large pieces of trash like drop cloths and nails that might get left behind.
2. Vacuuming:
1. HEPA or, “high-efficiency particulate air,” Vacuuming:
1. Our vacuums are HEPA certified. That means the microscopic particulates that get left behind with the average vacuum get swept up with our equipment.
2. We will vacuum the floors and hard-to-reach places.
2. Vacuuming Baseboards:
1. Baseboards and cove bases tend to get missed during day-to-day cleaning. You’d be surprised by the particulates that accumulate on such a small ledge. These spots won’t be missed by our crews!
3. Wipe Down Surfaces:
1. Believe it or not, even your walls will collect dust and particulates. We will wipe down all surfaces. This includes but is not limited to lamps, light fixtures, walls, windows, appliances, mirrors, and countertops.
4. Duct Cleaning:
1. Duct cleaning is crucial after construction. Whether your HVAC system is running during construction or not, particulates will settle in your ducts. To avoid soiling your freshly cleaned property SERVPRO highly recommend including a duct cleaning after every construction project.

Whether you need post-construction cleaning for a residential or commercial property SERVPRO has you covered. We clean single rooms, whole residential properties, and large warehouses. No job is too big or too small for us. We offer a wide variety of services that best suit your needs. Call us today to schedule your free estimate.

Summer Fun in Northwest Cincinnati

7/2/2021 (Permalink)

We love being part of the community.

Are you looking for something to do in our community this summer? If you love live music, Northwest Cincinnati is the place to be this summer. Just about every Suburban city has live music at least once a month. We put together a list of all the events happening this summer. We hope to see you there!

Glendale

Come hang out in the historical Village of Glendale. Each Saturday has live Music from June-July in the Village Square. Each week there’s a different genre of music. Come back the next week and hear something new.

Wyoming

Hang out in Wyoming this summer on the Village Green for their free Summer Concert Series. These concerts are generally on Wednesdays. Click on the link for the exact dates.

Cincinnati

The options are endless in Cincinnati proper. Check out a show at Taft theatre or take your family for a day of fun and education at the Cincinnati Museum Center. 

Springdale

7/6/21 is National Fried Chicken Day and, Springdale is celebrating it right! If you’d like to participate, you will have to register it’s only $4 per person!

Greenhills

Greenhills is hosting Concert On The Commons. These concerts are every other Wednesday until September 8th. If you’re not comfortable with large crowds yet, Greenhills understands! They’re making all shows accessible online.

Forest Park

Come to Party in the park hungry and ready for great music. Forest Park is featuring Ed "Sax" Thomas and the Muzic Co. This event will have food trucks and more!

Woodlawn

Looking to keep fit this summer? Your Woodlawn Community is here to support all of your fitness goals. Click the link above to get their fitness schedule. After you’ve worked up a sweat, cool off at the city pool.

Finneytown

Lunchbooks is an event for the whole family. Enjoy a picnic with your family at the park while your littles get storytime in the park. Be sure to stick around and enjoy all that the park has to offer after Lunchbooks.

Mount Healthy

Go for a walk down Mount Healthy’s Historical shopping district. Grab some pastries, go antiquing, and after you’ve sat down for a bite to eat, you can go for a swim at the public pool on 1541 Hill Ave.

Is Your Commercial Property Prepared For A Power Outage?

6/25/2021 (Permalink)

70% of commercial properties will experience power outages each year.

Squirrels, their twitchy little tails are cute, but; did you know that they account for more than 1,000 power outages per year? According to Duke Energy, storms and falling trees accounted for the majority of power outages in 2016. Because they chew on the wires squirrels, and other small animals weren’t far behind. To prevent revenue loss during a power outage due to weather or small critters, follow these steps.

What To Do During A Power Outage:

For your safety during a power outage, it’s important to have a plan of action.

1. Make sure your employees can locate the meter and electric service room.
2. Make sure there are emergency lights in the meter room.
3. Have flashlights available.
4. Turn everything off
5. Use your cell phone to find out if the outage is limited to your building or if other locations in your area are affected.
6. When electricity is restored, only turn on essential equipment. Then slowly start turning stuff back on after 20-30 mins.

It would behoove business owners to consider investing in backup generators. This can give your commercial property temporary power until the electric company gets it back up and running. SERVPRO will also need it to run equipment should you have a water intrusion during a storm. 

Prepare Your Urban Businesses and Homes For Stronger Thunderstorms

6/22/2021 (Permalink)

Cincinnati is going to great lengths to reduce the Urban Heat Island impacts.

Have you ever noticed that in downtown Cincinnati or Covington, the temperature feels warmer by 2-5 degrees? It’s no coincidence. It actually is warmer! For centuries researchers have been studying this phenomenon. Scientists call it the Urban Heat Island Effect. Studies have shown that Urban areas like Cincinnati, Bellevue, and Covington have more severe storms because of this anomaly. The population in urban areas is predicted to increase in the coming years. SERVPRO wants to help you prepare your property now to decrease storm damage later.

What is an Urban Heat Island?

Urban Heat Islands, or UHI, are densely populated cities where buildings are built closely together. Generally, these areas have a large amount of surface area made from asphalt, concrete, steel, and other heat absorbent materials. It’s not just the building materials that make a UHI. Activities that create heat like driving, manufacturing, even a person walking can add heat to these tight spaces and raise the temperature. These factors mean the heat is trapped in the landscape. That is what creates the 2-5 degree difference in large cities. 

How Does This Effect Create Stronger Storms?

There is more to a UHI than the temperature differential. The climate inside these areas is actually different. Nasa explains the reason behind this difference best, “increased temperature may provide a source of unstable air. If air over a city is warmer than the air surrounding it, it wants to rise. As the city-warmed air rises, it cools and forms rain-producing clouds that soak the area downwind.” These factors potentially create more severe weather than what might occur in the neighboring suburbs and rural areas.

Meteorologynews.com quotes Climatologist Dev Niyogi of Purdue University in Indiana, who believes, “As we are becoming bigger and bigger in terms of our urban footprint, there’s a distinct probability we are going to see cities have their own weather patterns.” For Cincinnati and Northern Kentucky, this means higher river levels and more frequent flooding.

Protecting Your Property From Storm Damage

The best thing you can do to protect your property from storm damage is to click here for maintenance suggestions. These tips can help prevent storm damage altogether or reduce the damage to your property. Scientists believe there is more than maintenance required to reduce property damage. Changes to how we use our urban spaces are also necessary. It is possible to reverse the effects of a UHI by taking these steps.

• Add Greenspaces
• Part of the problem with UHIs is the lack of plant life in downtown areas. Businesses and homeowners can help by planting gardens on their roofs. Sometimes roof gardens aren't possible. Your home or business may have a peaked roof or no roof access at all. Consider replacing lawn or concrete with a native garden bed instead. 
• Plant Trees
• The EPA explains, “Trees shade buildings to directly reduce cooling energy demand by blocking the sun's radiation. Indirectly, trees use solar energy to release moisture into the atmosphere in the form of water vapor, which has an additional cooling effect.”
• Use light colors on your roof and ground cover.
• Dark surfaces absorb and hold onto the sun’s rays at a higher rate than lighter surfaces. Painting a roof white can reflect the light and decrease the heat absorption better than a black roof.

Should a large storm hit your home or business give SERVPRO a call. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster. 

Drinks All Around!

6/8/2021 (Permalink)

Join us for Drinks on 7/15/21 at the 8th annual Cincinnati Blue Goose Golf Outing.

We are so proud to be this year’s drink sponsor for the 8th annual Cincinnati Blue Goose Golf Outing. If you’re an insurance adjuster and want to support a good cause, join us on Thursday, July 15, 2021, from 9:00 AM to 6:00 PM EDT. Click Here to preregister on 6/15/21 for an early bird special. Registration proceeds as normal on 6/16/21. We can’t wait to share a drink with you! See you soon!

We Are Proud Sponsors of Our Community

6/7/2021 (Permalink)

We are proud members of our Cincinnati community.

We are so excited to be a sponsor for this year’s Greater Cincinnati Insurance Association picnic party! Join us this Wednesday 6/9/2021 at 11 AM. The picnic is free to all members and a plus one. Click here to register! There will be steaks, sides, beer, and wine. So come and have a drink. It’s on us. You won’t want to miss this incredible networking opportunity.

3 Interesting Facts About Soot

6/3/2021 (Permalink)

This soot is in a garage we cleaned in Loveland Ohio. The fire damage affected the Homeowner's contents, ceilings, and walls.

After a fire, there is a toxic residue that clings to your ceilings, walls, and contents. This residue is called soot. It comes in many shapes and forms. Publichealth.lacounty.gov explains that “high-oxygen fires will result in dry dusty soot, whereas slow-burning, low-oxygen fires will result in greasy wet deposits that easily smear.” You might consider cleaning this substance yourself. SERVPRO is here to explain why that isn't a good idea.

What Is Soot Made Of?

Soot is a blanket of tiny particulates. These particulates are made of tiny molecules from the contents and materials that burned up in the fire. Sciencedirect.com further explains “all soots are... characterized by the presence of very small particles (submicrometer) and correspondingly a large ratio of surface area to mass.” After a fire, these small particles are actively searching for a place to land. The walls and ceiling have the perfect surface to attract them.

Why Is Soot Toxic

The toxicity of soot comes from the chemical makeup of the molecules we just discussed. In a house fire, the burnt contents are typically made up of synthetic materials such as plastic, metals, and wood. Usually, when they are in one solid piece, these materials are safe. However, when broken down to the molecular level, these materials can become carcinogenic. If your home was built before 1978, lead and asbestos are likely present. According to The National Cancer Institute, other carcinogenic substances in soot include but are not limited to arsenic, cadmium, and chromium.

Soot Takes Many Forms

After a fire, you may notice black cobwebs in the affected area. This is not a reflection of how clean your house was before the fire. This is a chemical reaction from the fire. The high temperature of the fire allows the molecules to stick together. Unlike water that evaporates, these molecules are not able to turn back into their gaseous forms. This creates a chainlike structure that many people confuse as cobwebs. Their actual name is a Soot Web or Soot Tag. They can get very messy if they are disturbed.

Because of the nature of a soot web, do not attempt to clean them yourself. Doing so can cause more fire damage than you would have otherwise incurred. Cleaning up soot after fire damage yourself is not recommended. Our professionally trained staff have the experience and equipment to ensure that the job gets done safely and correctly. For your family’s health and safety, please give our office a call. Our staff is ready to take your call any time of day.

The Dangers of Gardening

5/28/2021 (Permalink)

Prevent fire damage by following these 5 steps.

If you are an avid gardener, you know how beneficial mulch can be to your plants. It suppresses weeds, aids in preventing erosion, spontaneously combusts, holds in moisture, and adds nutrients to the soil. Wait, did that say spontaneously combusts? It sure did! Lucky for you, there are ways to prevent this from happening. We have compiled a list of 5 simple steps that you can take to prevent garden fires. 

Don’t Pile it High

Many homeowners and groundskeepers enjoy the aesthetics of a thick layer of mulch. However, that is where the danger lies. NBCWashington.com interviewed Chief Fire Marshell Linda Hale she explained, “Spontaneous combustion can happen when a decomposing, organic material such as mulch generates enough heat to ignite without an outside source." Because of the heat produced from decomposing mulch, it is recommended that you don’t go over 3 inches. This will reduce the risk of combustion and give less fuel to the fire if it does spontaneously combust.

Include Inorganic Mulch in Your Garden bed 

Cincinnati Insurance Company defines the difference between organic and inorganic mulches.

Most organic mulches come from plant materials such as pine needles, wheat straw, pine bark nuggets, shredded cedar and redwood bark, or wood chips from recycled pallets. Ground and shredded rubber are also considered organic mulches. Inorganic mulches, usually derived from non-plant materials, include rock, gravel, or brick chips.

Inorganic mulch might not give the nutrients to the soil like organic mulch but, it can help in many of the same ways organic materials can.

Keep Space Between Your Building and Mulch

Because of its combustible properties, it is not recommended to mulch right up against your structure. Some states legally require 5 feet distance between your building and mulch. To fill up this space use inorganic mulch like rock or gravel. Residential properties are not legally obligated to uphold this but, it is highly recommended for the homeowner’s safety. 

Keep the Mulch Damp

Spontaneous combustion can happen any time of the year. It’s more likely in the middle of summer when the air is dry because it hasn’t rained and winds are high. Paying attention to these weather patterns and keeping the mulch moist can prevent fire damage. Statistically, mulch fires happen during the afternoon when the day is the hottest. Consider watering in the morning. This helps prevent evaporation and keeps the ground cooler in the afternoon. 

Keep Mulch Away From Open Flames

In the past, we’ve discussed safety precautions with open flames. Ideally, your grills and campfires are a minimum of 20 feet away from any structure. Keep this distance with mulch too. The dangers are the same. Embers can pop out of the fire and cause damage, or; the fire can get out of control for a myriad of other reasons.

If you are a business owner, make sure that you have a cigarette receptacle. This will discourage people from just throwing cigarette butts into the mulched area. This is good advice to heed if you are a smoker and a property owner yourself. Never throw a lit cigarette onto these wood or rubber chips. 

Fire damage from spontaneous combustion and human error could happen at any moment. We have seen it and helped our fair share of clients through it. Should this unfortunate phenomenon happen to you do not hesitate to call our offices at (513) 693-2541.

Keep Cool By Staying Dry This Summer

5/25/2021 (Permalink)

We received a call on 5/8/2021. This pool overflowed and did a significant amount of water damage to a commercial building.

The weather is finally staying warm, schools are letting out, and Memorial Day is right around the corner. That means pool time! Recently we got a call from a company that had accidentally left the pump on overnight. Two floors of a commercial building were affected by the water damage! So put on your floaties because, today, we’re diving in with tips on how to prevent water damage from your pool. 

Storm Damage

If you own an outdoor pool, it would behoove you to keep an eye on the forecast. Large amounts of rain could cause your swimming pool to overflow. Prevent water damage by lowering the water level. If you have a pool cover, you may want to consider covering it before a big storm hits.

Not all of your pool equipment can sustain water damage. A pool overflow could damage the machinery. You can prevent further water damage by turning it off beforehand. After the storm, check on the equipment and make sure that everything is in working order. 

You can also prevent water damage by checking whether you’re in a flood zone before a pool is even installed. FEMA has guidelines to prevent overflowing in these areas. Talk with your pool company to make sure they are within FEMA’s zoning requirements. 

Human Error

If you are filling your pool up for the first time this season or topping off the water level, you’ll want to make sure that you’re giving yourself plenty of time. Rushing leads to errors like leaving the hose on for too long and causing an overflow. Make sure that you can keep an eye on the water level. Don’t plan to go on errands while you are filling the pool. Don’t fill your swimming pool at night before bed. You want to be around to stop it if the water level gets too high.

When you’re complete with all of your maintenance tasks, be sure to take the time and double-check that everything is off and in running order. This could be your biggest ally in preventing future water damages. 

Nobody’s perfect. SERVPRO understands that things come up when you plan on taking your time with pool maintenance. We also know that it’s not always easy to keep up with the weather report. If you are a pool owner, keep our number in your back pocket. (513) 541-3200. We are always here to help.

Should it Stay or Should it Go Now: Tips To Tell If Your Tree is a Potential Hazard

5/20/2021 (Permalink)

A felled tree damaging property after a storm in Goshen Ohio.

When you think of a tree falling on your home, you imagine a dead tree, right? What if we told you that a tree does not have to be dead nor dying to be a hazard? Many factors play into whether or not a tree has the potential to fall and cause damage to your property. Today, we are going to delve deeper into these potential environmental hazards.

Structure

The structure of a tree is key to whether or not it can withstanding a storm and high winds. Scientific American did interviews with several Arborists. David R. Foster, Director, Harvard Forest at Harvard University explains, 

Wood is a very strong and wonderful structural material. Wood, however, is not homogeneous or consistently strong at all places in the stem (trunk). Wood decay caused by fungi can weaken wood structure. However, the mere presence of decayed wood or even a hollow does not mean that the tree is more vulnerable to failure.” What he says next is of some comfort. “Strength comes from the quality and quantity of wood that is present, not what might have been degraded."

There are many reasons that a tree might not have a strong structure. Animals and bugs can do a lot of damage to a tree. We have all heard of the emerald ash borer. Bugs like this and the Asian long-horned beetle can kill a tree that has lived for 100 years in as little as 5-10 years. These bugs degrade the quality and quantity of wood in the infested tree.

In addition to bugs, you also have other organisms that can leach the nutrients from the tree. Mushrooms and vines are the biggest parasitic culprits. Hen-of-the-Wood and invasive vines like English Ivy have a parasitic relationship. Vines and mushrooms slowly kill trees by stealing their nutrients. Vines will wrap around a tree and branch out its own canopy stealing the light from the tree itself. To be clear, not all mushrooms and vines are parasitic. Boletes are a good example of mushroom that has a symbiotic relationship.

Softwood trees like poplars and pines grow quickly. This causes them to be weak. In some instances, these quick-growing trees can have holes in the middle. Compromising the structure. This makes them a potential hazard come winter when they are weighed down by snow or whipped around in a storm. 

Human manipulation can also weaken trees. When done correctly pruning, can encourage new, healthier growth. Oregon State University explains that it's best to prune during the tree's dormant period. For most trees, late fall is ideal. This helps the tree recover from being cut and helps prevent disease and possible insect infestations. 

But, many people do not know the proper way to prune a tree. If you are going to do it yourself be sure you are doing it in the right places. You should also be careful that you're not cutting the tree back too much. Over pruning can cause an imbalance in the tree’s structure, making large branches susceptible to felling when high winds or inclement weather hits. Not cutting it in the right spot could do the same thing.

Soil

Before you plant a new tree it’s important to know two key factors about your tree and soil. What kind of soil do you have? If you’re in Cincinnati and Northern Kentucky, the soil on your property is most likely clay. Clay is a dense compact soil that tends to hold a lot of water. This can be a bad combination when we get a lot of rain. Lots of rain and saturated soil could be the recipe for an uprooted tree. 

That’s why you should know what species of tree you are planting before you place it. Certain species thrive in different types of soils. According to the Ohio Department of Natural Resources, some of the best trees for clay are White oaks, Paw Paw, and, Silky Dogwood. A sapling will ideally adapt to its habitat. But, if you are transplanting trees that are a few years old and they're not known to thrive in clay, there is a higher risk of felling when they get older. The roots aren’t going to be able to penetrate past the clay. That means the root system only goes down a few inches versus the few feet that it needs for a good sturdy hold in the earth. 

Urbanization

Newer developments could experience a higher rate of felled trees. In nature, we have what is called co-dominate trees. These are trees that grew up as saplings about the same time in different parts of a wooded area. A tree that grew up on the edge of the woods has more access to light. Therefore it can bush out rather than needing to grow up to reach the sunlight. This allows them to act as a buffer against the wind.

When these trees are cut down to make room for housing, a few things happen to the canopy trees. First, you’re taking away the wind buffers from trees that are, to put it simply, top-heavy. This can become a problem in the case of heavy winds, storms, and microbursts. These tall, straight trees with a heavy canopy no longer have a shield against the wind. 

In addition to no longer having a wind block, trees that were once in the middle of a wooded area and now sit on the edge of woods lack the support of other root systems. This makes them vulnerable and creates a hazard for your property. The direction of the wind plays a role in this as well. In Cincinnati and Northern Kentucky, the wind commonly comes from the south and west. That means if these trees are facing the north and east the risk of being uprooted is reduced.

There are many factors as to whether or not your tree is a risk and susceptible to felling. If you have concerns about a tree that is close to your home contact your local Arborist. They can point you in the right direction and let you know if you have a healthy, sturdy tree or; if your tree is a potential threat.

We cannot emphasize this enough. Cutting down trees is dangerous work. Unless you are a professional or you are only pruning a small branch please do not attempt to cut down trees yourself. This includes emergencies like a tree or large branch falling on your house or vehicle. Professionals like us can remove trees quickly and safely off of your property. Should you find yourself in this dangerous situation, do not hesitate to call our office at (513) 541-3200.

Storm Damage in Cincinnati Ohio

4/30/2021 (Permalink)

Commercial water damage on 4/29/21.

It rained cats and dogs yesterday. We weren’t sure it was ever going to stop. Luckily our crews were geared up and ready to go when we got the call for a commercial flood in Cincinnati, Ohio. While they didn’t sustain storm damage, they did have a fridge supply line leak. Two floors and numerous offices were affected by this leak.

We got the call from the property manager at 8:44 AM. Our crews were on site by 9:32 AM. We immediately began extracting water from the carpet. The carpet was so saturated you could see footprints every time you took a step! Afterward, they started removing cove bases so they could drill holes in the drywall. These holes allow air to flow behind the affected wall which, aids in the drying process. 

The ceiling tiles also needed to be removed. The water from above had saturated those as well. Once all the demo was completed, our crews placed equipment on both levels. Most water damages take about 3 days to dry out. A larger like this one loss will sometimes take 5 days. 

 So what happens after the 3rd or 5th day? We keep working! We offer free repair estimates to all of our clients. So if you don't know who to use for your repairs, SERVPRO has your back! We want to make you feel like this water damage "never even happened."

How To Prevent Accidental Water Damage From Your Sprinkler System

4/29/2021 (Permalink)

Fun Fact: Sprinkler systems are triggered by heat, not smoke.

A Sprinkler system is a crucial fire safety utility. According to the NFPA, they can reduce the death rate of a house fire by 80%! However, when Sprinkler systems go off accidentally, they can cause thousands of dollars of property damage. Primarily this is due to human error and not the system itself. We want you and your employees to be as safe as possible so, we came up with a list of ways to prevent accidental water damage from sprinkler heads.

What we’ve noticed

On average, we see about 5-10 sprinkler bursts per year for various reasons. The most common water damages are caused by equipment accidents, frozen pipes, and human manipulation. With a little bit of preparation and education, all of the water damage from these causes are preventable.  

Prevent Water Damage Through Education

The most important thing you can do is educate your employees and members of your household. Explain to them that sprinkler heads are not decorations and should not be used as such. Emphasize that they should not be used as a way to hang up decorations or clothes. To discourage this behavior even further, you can look into anti-tamper devices. These will prevent anyone from hanging anything on the sprinkler heads while still allowing them to function when needed. Talk to a professional about your options and how to install them.

Let your employees know the limits of equipment heights. We receive many calls from warehouses that experience water damage because a forklift hit a sprinkler head. Some sprinkler system companies suggest that a sign is painted in the vicinity of the sprinkler head so they know if they’re close. 

Sprinkler systems can release 20-40 gallons of water per minute. Show your management team or employees where the shutoff valve is in case of accidental release. The fire department can do this for you, but relying on them could take several minutes, allowing hundreds of gallons of water to cause damage to your property. 

Prevent Water Damage With Maintenance

The next best thing you can do for your business is to get your sprinkler systems checked annually. There are companies throughout Cincinnati and Northern Kentucky that can inspect your system. They can fix any pipes that have corroded over the years. They can also point out any areas that may need insulation to help prevent frozen pipes and burst sprinkler heads.

SERVPRO knows that accidents happen despite your most thorough efforts to prevent them. If you have water damage caused by a sprinkler head burst or damage to the system, give us a call right away. Our quick and skilled teams will be able to reduce the amount of damage to your business and property.

Prevent Water Damage by Celebrating Earth Day All Year Round

4/23/2021 (Permalink)

Root systems of Non-Native vs. Native Mid-Atlantic Plants. Source- Alliance for the Chesapeake Bay

We all know the most common causes of water damage: broken pipes or hoses, sewer backups, basement moisture, accidents, and weather. Did you know that in some cases, water damage could be caused by your lawn? In Honor of Earth Day, we wanted to explain how planting native flowers and grasses can help the environment and your house! 

A Brief History of the Lawn

According to Planetnatural.com, lawns were originally open areas in the woods where villagers could take their farm animals out to pasture. These areas weren’t popularized as lawns until 16th Century Europe. Even then, it was only the wealthy who could afford their upkeep. 

When Northern Europeans immigrated to America, one of the things they brought with them was grass seed. Sometimes this was done on purpose. Sometimes it was introduced by accident, either by sticking on a person’s clothes or stowing away on shipping containers. Many non-native plants, bugs, and animals were and still are introduced this way. 

Why It Matters

For many households, the ideal lawn is free of weeds like crabgrass and dandelions. This is called a monoculture. While it looks nice, the lack of diversity does no favors to the soil in your yard. To begin with, these often non-native grasses have a small root system. The root system is then weakened even further by regularly cutting it short.  

These short root systems make your soil compact. In the Ohio River Valley, that can be a huge issue.  The University of Minnesota explains “compacted soil has a reduced rate of both water infiltration and drainage.” If you don’t have a good drainage system in your yard, the water will find the path of least resistance. If you have any cracks in your foundation, that path could lead right inside your home. 

This is one of the reasons The National Wildlife Federation encourages Americans to garden with native plants. Native flowers and grasses have deep healthy root systems. When planted around your house they help the soil become more porous. This allows rainwater and snowmelt to be absorbed into the ground. The more water that is absorbed by the soil means less water intrusion into your beautiful finished basement. 

By planting native flowers and grasses you’re helping more than just yourself you’re also helping the environment. Deep roots can work as a natural filtration system. This means cleaner water for us as fewer toxins make it into our watersheds. You can look at the EPA’s website for more information and a fun experiment with your kids.  

By planting native flowers and grasses in your yard, you’re potentially preventing water damage. That alone can save you thousands of dollars and the headache of an insurance claim. You’re also helping out your local ecosystem. The bugs, the birds, and the local wildlife relies on native flowers and grasses to survive.     

If your house is having issues with water intrusion, we suggest seeking the help of a professional. They will be able to tell you exactly where the leak is coming from. If you have compact soil planting a few native flowers and grasses may just be the solution you need.

Prevent Mold by Cleaning up Water As Soon As Possible

4/16/2021 (Permalink)

To properly remediate the mold, SERVPRO had to cut out the affected drywall.

Water damage can happen at any time and for many different reasons. When homeowners or businesses leave it untreated, the potential for mold raises exponentially. That’s why SERVPRO suggests getting the water cleaned up within the first 48-72 hours.

Last month a Cincinnati resident called us for this very reason. Water flooded their basement, and it did not dry out properly. Mold had grown on their floors and walls. Our skilled professionals went in and demoed the affected walls and used air scrubbers to improve the overall air quality. We cleaned the wall studs and sprayed the affected areas with an antimicrobial to stop any further organic growth. 

If mold has taken up residence in your home, call us today for a free estimate. “We are always here to help.”

Stop, Drop, and Read, Before You Fire Up Your RV

4/14/2021 (Permalink)

SERVPRO uses an RV as an office on wheels when we assist other franchises with large storms.

The weather is warming up, and; you know what that means, it’s time to start camping again! Is your Recreational Vehicle ready? According to the National Park Service, 20,000 RV fires occur nationally each year. Before you hitch up those RVs, pack up those tents, and head for the trees, make sure you’re prepared for fire safety.

Before You Hit the Road

Make a checklist before you leave to make sure that you are ready for any emergency. You can use our list or; make your own.

• Make sure the smoke detector is working.
• Make sure you have a Fire Extinguisher that puts out class A, B,& C fires. You can have it inspected to ensure it’s in working order.
• Examine your appliances that use propane for leaks.
• Refridgerator 
• Furnace
• Stovetop
• Oven
• Check that your propane leak detector is working.
• Know your emergency exits.
• Make sure your emergency exits are clear. 
• Make sure your emergency exits are not stuck.
• Make sure your family has and knows the emergency plan.
• Inspect your power cords for wear and tear. Replace any power cords that are damaged or old.
• Identify any attachments or chains that could drag to the ground while you are driving. The sparks could ignite and start a fire or an explosion if it reaches the propane.
• Unrelated to fire but just as important:
• Make sure your Carbon monoxide detector is in working order.
• Have an emergency communication device on hand.

Relax but Stay Safe

On warm sunny days, it’s tempting to lounge outside while your meal slowly simmers on the stove inside. Statistically, most fires that happen in an RV start in the kitchen. Stay inside and keep an eye on the cooking meal. Clear the stove of anything that could catch fire.  

When your cooking with a gas stove, sometimes a pot will boil over and put out the flame. Even though the flame on the stove is out, gas will continue to flow. This makes the air combustible. Before attempting to relight the pilot light turn off the stove. Then, open all of the doors and windows to air out the RV. After you’ve given it a few minutes, it should be safe to ignite the pilot light again.

Keep your campfire at least 25 feet away from any and all structures. This includes your RV, tents, and additional vehicles you may have on your campsite. Before turning in for the night, make sure the fire is completely out. Even if it’s just embers, a fire that remains lit has the potential to turn into a wildfire.

In Case of An Emergency

In case of emergency, the first thing you should do is get out. The RV and the contents inside can be replaced life, cannot. Do not go back inside for any item. The only time you should attempt to put out the fire yourself is if you know you can do so without endangering yourself.

When your out in the woods, cellphone service can be spotty or non-existent. Plan ahead for this. Make sure that you have some form of emergency communication so you can contact the fire department or a park ranger. Here are some options that you can add to your packing list.

• HAM radio
• CB radios
• Satellite phone

You can also check out the apps listed below. They can be used when there is no cell service available. 

• FireChat
• The Serval Project
• GoTenna

If a fire does break out, SERVPRO can help you handle the aftermath. Our professionals are trained to clean smoke and soot out of any structure, including your RV. We can also clean your contents that were affected by the fire. 

We hope this checklist keeps you safe in case of an emergency. Most of all, we hope that you have a fun and relaxing time with your family and friends during this camping season. 

April Showers Brings... Property Damage

3/31/2021 (Permalink)

This tree came down in a storm on 3/26/21

When it comes to bad weather Cincinnati and NKY are no strangers to storms. Current results, a statistical website, collected data between the years 1981-2010. With an average of 137 days per year, Cincinnati Ohio ranks number 8 for the most, rainy days nationwide!  Covington isn’t far behind with an average of 132 days. While bad weather can hit at any moment our office has observed that most of this rain comes between the months of March-June. Are you ready for the storm? Let’s find out.

Insurance Coverage

One of the easiest things you can do to protect yourself from storm damage is to speak with your insurance agent about coverage. Insurance Information Institute says that there are 5 main things covered on your insurance policy:

• Fire
• Hurricane
• Hail
• Lightning 
• Or other disasters

In most cases, this does not include flooding. You’ll want to ask your agent about what qualifies as flooding. Claims that we see declined most frequently around here involve water intrusion from the outside. This includes water that comes up from the foundation, water that comes through a window well, and water that comes from underneath an outside door.

Further details you’ll want to ask about is whether or not you have coverage for sump pump backups. Sewage backups are also an important discussion because even though you might have coverage there may be a cap on the amount of coverage. That amount will have to last you not only through mitigation but also repairs. Nobody is going to know your policy better than your agent. Having a discussion with them can help you prepare for this year’s storm season.

Home Repairs

Another important task is taking a walk around your house before a big storm hits. Look for situations in or on your home that could be problematic.

• Missing shingles
• Holes in your shingles
• Siding i.e. missing, crooked, or damaged pieces
• Check if your gutters are clean
• Repair any damages to your gutters
• Check that your sump pump is working properly
• Look for loose debris around your house
• Trim away dead branches or branches hanging over your roof
• Cut down dead trees that are close to your structure
• Inspect your windows for cracks and broken seals
• Clear leaves and debris from your drains

SERVPRO wants you to be prepared for this upcoming storm season. That’s why we also offer reconstruction services for any repairs you may need to make on your home to prevent further damage. Call us today for your free estimate and peace of mind. 

Water Damage in a Commercial Building

3/31/2021 (Permalink)

This is the path the water took in the bathroom.

A gym in Milford Ohio called after a sewage backup caused water damage in their bathroom and gym area. SERVPRO was able to get there within approximately an hour after the damage was reported. We extracted the water and sanitized the establishment. In addition to the sanitation and extraction, we also tore out baseboards and set equipment to make sure the structure dried to industry standards. 

Our swift action enabled the business to remain open and they lost no revenue due to the water damage. 

Tips to Protect Your Home or Business from Lightning Strikes

3/30/2021 (Permalink)

Photo by Bhargava Marripati from Pexels

Watching the light show during a thunderstorm is awe-inspiring. But, those same lightning strikes are also a force to be reckoned with. Being inside a strong, solid structure during a storm is the safest place you can be. However, it does not offer you a 100% guarantee that you and your home or business are safe from lightning strikes. Insurance Information Institute shared a statistic that shows 19% of house fires are caused by lightning strikes. SERVPRO is dedicated to your health and safety. That's why we researched ways that could reduce the damage that can be caused to your home or business by lightning strikes.

Insurance information institute also shares an interesting quote by James Lynch, chief actuary and senior vice president of Research and Education at the Triple-I. “Homes are more susceptible to lightning damage because electronic systems have become more interconnected – think Smart Homes – which have an easy gateway to much of a home’s electronic network, damaging scores of devices and appliances at once.” 

For this reason, we suggest the first thing you do during a storm is disconnect all unnecessary electronics. This will protect your devices and make your home slightly less conductive. Some sites also suggest buying surge protectors. This can help protect your devices from damage due to a lightning strike but it’s important to note that it doesn’t reduce your risk of your house getting struck by lightning during a storm.

During a storm, lightning can strike anywhere on the outside of your house. Most homes are wired to run electricity throughout the structure. That means if your home or business is struck by lighting the current can run through any and all paths that are conductive as it searches for its way to the ground. Storm Highway suggests that installing lightning rods is a great option to protect your house or business because it creates a direct path from the lightning strike to the ground. They emphasize that it may not be the most cost-effective method but it does reduce the risk of fire and bodily harm. 

Unfortunately, there is no foolproof way to completely protect your house from lightning damage. But, there are ways to reduce the likelihood and effects of a lightning strike. If you do find yourself struck by disaster SERVPRO will be by your side every step of the way.

Important Things to Know about Fire Extinguishers

3/17/2021 (Permalink)

Contents Label on our office's fire extinguisher.

Fire extinguishers are household items that everyone hopes they never have to use. Like most home and business owners, you probably bought it to protect your house from fire and put it out of your mind.  In the unfortunate event that you do have to use it, it’s important to have some basic information about it. Continue reading for the types of fire extinguishers there are, where to find that information on the extinguisher you own, what types of fires they’re used for, and some basic cleaning/ safety instructions.

Types of Fire Extinguishers

There are 9 basic types of fire extinguishers. These different chemical compounds are used for the different types of fires homes and businesses can have. 

Monoammonium Phosphate, Potassium Bicarbonate, & Sodium

These are the most common types of fire extinguishers that you will find. They work on Class AB&C fires. The University of Massachusetts Boston explains these classifications below:

Class A fires which involve "ordinary combustibles" such as wood, paper, cloth, rubber and many plastics.

Class B fires which involve flammable liquids, oils, greases, tars, oil-based paints and flammable gases.

Class C fires which involve energized electrical equipment.

For the most part, the chemicals in these extinguishers are nontoxic. However, they can be considered an eye, mucus membrane, and skin irritant. This is especially true for Monoammonium Phosphate. For this reason, it’s advisable to turn off the ventilation system, after it’s been used, so it doesn’t kick up the powder throughout the house. This also should not be cleaned up with vacuum cleaners.

Potassium Bicarbonate and sodium-based fire extinguishers are less of an irritant but should still be handled with caution. For these, you don’t have to turn off the ventilation system, and you can suck up the powder with a vacuum. Keep in mind a HEPA vac or shop-vac are the suggested types of vacuums to use.

It is important to clean up after these extinguishers quickly. The chemicals in these are often corrosive and could cause even more damage if left sitting.

Clean up is pretty simple and should you decide to do it yourself it can be done with common household items. Electrical outlets can be cleaned by using a can of pressurized air that would use to clean out your keyboard. Monoammonium Phosphate must be dry cleaned, to begin with. Sweep it up or wipe it away with a dry cloth or brush. Otherwise, the cleaning process is exactly the same. Use a paste made from baking soda and water. It’s a 1:1 ratio. Use a warm wet cloth to wipe up the remaining residue.

If the powder is stuck on there use a 1:1 ratio of 50% rubbing alcohol and water. Let the mixture sit for a bit then wipe it up as normal. 

Class D fires

A Class D fire is defined as a fire started by combustible particulates. This could be metal shavings or dust from a bread mill. Fire extinguishers for these are usually filled with one of the following 4 chemicals and elements.

• Sodium Chloride
• Sodium Carbonate
• Copper
• Graphite

Be sure to steer clear of any vacuums for these cleanups. The static charge especially in graphite can make it combustible. 

Wet Chemicals

Wet chemicals are usually used in commercial kitchen fires. It is really important that you call the professionals at SERVPRO after this type of fire. These chemicals are harmful and can cause damage to your nervous system and vital organs. After discharging these extinguishers you’ll want to make sure that the area is very well ventilated. If you have to go into the area make sure you are wearing N95 or N100 masks. A purifying respirator is also highly suggested. 

Clean Agent

The final type of extinguisher is a clean agent. This is usually made from CO2 or Hetron. As a gas-based extinguisher, there isn’t much cleanup because it dissipates into the air. However, it’s still a good idea to clean and sanitize the affected areas. 

What Kind of Fire Extinguisher do You Have?

It is mandatory that all fire extinguishers disclose what kind of chemicals they hold. If you look at the attached photo for instance you can see that ours is listed on the fire extinguisher itself under Contents. We have an Ammonium Phospate based extinguisher. Different brands may have different placements but in general, they should be in the same basic area.

SERVPRO has a lot of experience in cleaning up after fire extinguishers. We have all the tools and equipment to handle this daunting task. So, if you’ve had a fire and need the powder cleaned up give us a call at any time. We’ll be happy to provide you a free estimate and save you the headache of having to clean up after a fire extinguisher yourself.

Practice Fire Safety This Spring

3/17/2021 (Permalink)

Prevent property damage by keeping open fires a minimum of 25 feet away from all structures.

Winter and the pandemic have forced us indoors for the last few months. Now that the weather is getting warmer many of us are itching to get outside and spend time some much-needed time with friends. Campfires offer us a way to stay outside longer and social distance safely while we’re still battling Covid 19. However, there are some safety measures and state/city laws you should be aware of before gathering around the fire.

EPA Regulations

If you’re getting together for outdoor festivities it’s best to familiarize yourself with the kind of equipment approved by the EPA. 

• deck and patio fireplaces 
• chimineys
• patio hearths 
• fire tables 
• fire pits/kettles 
• or similar devices

The safest place for any outdoor fire is a minimum of 25 feet away from the house or any other structures. It’s a good idea to practice this for your charcoal and propane grill as well. 

Ohio and Kentucky state laws are pretty similar when it comes to having a small campfire in your backyard. The fire should be kept small. No more than three feet wide and two feet high according to Ohio and three feet wide and three high in Kentucky. Keep in mind that these regulations can change by county and city so be sure to check with your local fire department if you have any concerns about regulations or permits. The EPA also requires that your fire is fueled only by seasoned firewood, natural gas, or other clean-burning fuel. Burning trash is not permitted so keep those styrofoam plates out of there no matter how tempting it may be to watch them melt.

Safety Tips

There are many steps to take to help prevent your small fire from getting out of control. Of these, the two most important are keeping a water source next to you and making sure that your fire is out completely when you’re done. Unattended fires, even if they’re just glowing embers, are one of the main causes of property damage and human injury.  Firesideoutdoor.com states “greater than 80% of campfire related pediatric injuries were caused by day old campfires.” Before you go inside pour water over the fire or hose it down well to keep your friends, family, and property safe. 

Basic safety tips include, but are not limited to the following:

• Make sure any and all low hanging branches are clear and removed from the area.
• Clear any dead leaves and dry twigs away from the area.
• Keep your pets and children a safe distance from the fire.
• Supervise any child roasting a marshmallow.
• Don’t wear loose-fitting clothes.
• Don’t shake or throw a burning marshmallow.
• If using a metal skewer handle with care as they can cause severe burns.
• Don’t use combustible liquids such as gasoline on the fire.

Following state laws and these suggested safety tips should keep you safe and cozy around the fire this spring, summer, and fall. In the unfortunate event that your fire gets out of hand even with safety measures in place, SERVPRO is here to help you handle the aftermath. You can count on us to help you through the process.

How to Clean Your Jetted Tub

3/12/2021 (Permalink)

Maximize your relaxation

Imagine this: You’re house hunting and you find a listing in an area you really like. You take a step through the front door and it has all of the aesthetics you desire. Then, you walk into the bathroom. The angels sing. Heaven shines down upon you, and the perfect whirlpool tub. You’re sold. You don’t need to look at any more houses.

The glorious day comes. You’re settled into your new home. You’re ready to wash away all of the stress from home buying. You’ve cleaned the tub, you’ve lit the candles, you have a glass of wine, and a good book to read. (Or your phone so you can scroll through tiktok.) 

You settle yourself into the tub relish the warm water, take a sip of wine. You turn on the jets, then, you see it. Slimy black mold flecks are floating to the surface. 

While it’s disgusting to see that in your bath water it doesn’t mean that you necessarily have a mold problem. In most cases, it just means that your jetted tub needs more maintenance than you realized. Bathtub maintenance isn’t hard, but it is an important step to keeping your bathroom mold and water intrusion-free. That’s why SERVPRO did some research to help you combat the day-to-day muck that builds up in your jetted tub.

Bobvila.com explains that the process is really quite simple. With just a few simple steps you can enjoy your jetted tub in no time!

Step 1: Soak your tub

If you haven’t cleaned your tub in a while we suggest starting there. It doesn’t have to be a thorough clean for this step. Just give it a quick wipe down and clean out any hair stuck in the drain. We’ll give a good scrub later. Then, fill up your tub with water a few inches above the last jet. After, let your tub soak with 2 cups of white vinegar. If you don’t have vinegar you can also mix half a cup of bleach and a few teaspoons of dishwasher detergent.

*Important note: Use Vinegar OR bleach, not both. Mixing the two can cause a toxic and deadly chemical reaction. 

Step 2: Run the Jets

Turn on the jets and let them run for 10-15 minutes. All the scum and mold will start to break from the surfaces and float to the top. After the time is up drain the water from the tub.

Step 3: Do It All Again

Whew! That was gross, wasn’t it? Now let’s do it again. Fill the tub back up with clean warm water. This time you don’t have to add any cleaner but go ahead and run the jets for another 10-15 minutes just to make sure you got everything.

Step 4: It’s the Final Wipe Down

Last but not least sprinkle some baking soda in your tub. Let it sit for a few minutes then gently wipe it down. This will get the last bits of soap scum and mold off of your tub. Grab a toothbrush that you use only for cleaning and clean carefully, but thoroughly, scrub around the jets themselves to get that last bit of scum off. A bottle brush would probably work here too if you have one in a horseshoe shape. Now you can rinse and relax!

During this process, if you find that you do have a large mold or water problem don’t hesitate to give us a call. Our estimators have years of experience and can help you come up with a price and game plan to fix the issue.

Insurance Vs. Direct pay

3/8/2021 (Permalink)

SERVPRO answers your FAQs

It’s an unfortunate truth that when disaster strikes, it doesn’t wait for you to be financially ready. SERVPRO understands that making an insurance claim on your home isn’t always an easy decision. If you have a high deductible the choice can be even harder. To help ease this burden we wanted to share with you some information.

FAQ

One of the questions we get asked the most is whether the cost will be lower or higher if the customer files an insurance claim. The answer to this is simple. Filing a claim makes no difference to the cost. We charge the same amount to direct pay customers as we do the insurance companies. To charge differently would be considered insurance fraud and we will not take part in that. We use industry-approved software that most insurance companies use to generate all of our costs of the job. This way we can ensure that our costs are fair to all of our customers

Direct Pay Options 

Whether you file a claim or not, you will receive the same level of professional and courteous care. The only difference that you will notice if you are not filing an insurance claim is that we will have to do an estimate first. We have two options for you.

Option 1.

SERVPRO offers free estimates when we schedule an appointment for one of our Production Managers/Estimators to scope the loss and provide you a detailed estimate. They will inspect your home to gather information such as the rooms affected, measurements of those rooms, the type of material affected in each room, and the amount of equipment needed to mitigate your home properly. They will write the estimate within 24 hours and email you a breakdown of what needs to be done and how much it will cost. 

Option 2.

The option most of our customers pick is an onsite estimate. In this instance, we send the next available crew to your home and give an estimate for the services needed to mitigate your home. This way you know if you need to file an insurance claim or proceed as a direct pay so we can get to work started right away. The biggest difference here is that should you decline services, there would be a $125 service fee during regular business hours and a $175 service fee after hours.

No matter which option you pick, there are a few important things to note. If you aren’t filing an insurance claim, we will require a 50% deposit of the estimated cost. If you decide to file a claim afterward, just provide the insurance company and claim number as well as the name of your claim handler and we can work directly with them. Additionally, any estimate we provide is subject to change. Once we get to work we could find additional damages that require more work than anticipated. 

The most important thing we want you to take away from this is that no matter what, “we are always here to help.” We want you to feel confident and prepared for whatever decision you make. 

Don't Let Rainy Days and Mondays Get You Down

2/22/2021 (Permalink)

SERVPRO is Singin' in the Rain.

Cincinnati and NKY is no stranger to the dreary Midwest winter. And, if our furry friend is right we’ve got an extra 6 weeks! That’s why our office has made a playlist that’ll make you feel right as rain! When those storm clouds feel like they’re hovering over you, go ahead, and tap your feet to the beat of Singin’ in the Rain on Spotify. Our eclectic and office-friendly setlist is sure to put a smile on your face.

Ironically, I just realized that Singin’ in the rain isn't even on this playlist. Don’t worry, I’m fixing that right now!

Splish Splash - Bobby Darin

River - Patty Griffin

Its Raining Men - The Weather Girls

Downpour - Brandi Carlile

Who’ll Stop The Rain – CCR

Water Witch - The Secret Sisters

Waterfalls - TLC

The Rain - Oran “Juice” Jones

The Rain the Park and Other Things - The Cowsills

96 Tears - ? & The Mysterians

All is Found - Kacey Musgraves

Tears in Heaven - Eric Clapton

Lonely Teardrops - Jackie Wilson

Bridge Over Troubled Water - Simon & Garfunkel

Purple Rain - Prince

Rainy Day Dream Away - Jimi Hendrix

River - Joni Mitchell

Beyond the Sea - Bobby Darin

(Sittin’ On) The Dock of the Bay - Otis Redding

Thaw Out With SERVPRO

2/15/2021 (Permalink)

Get cozy

There’s no denying, it’s cold right now!! Our Northwest Cincinnati office has created the perfect playlist to keep you warm during these chilly winter days. We recommend cozying up next to a warm fireplace with a nice cup of hot cocoa, a fuzzy blanket, and our office’s favorite playlist Singin’ In the Rain on Spotify.

Just make sure you’ve got that flue open! A puff back could throw a kink in your relaxing weekend.

Smoke on the Water- Deep Purple

Set Fire to the Rain- Adele

We Didn’t Start the Fire - Billy Joel

Feel That Fire - Dirks Bentley

Fire - Black Pumas

Ashes on your Eyes - Deb Talan

Fire - The Ohio Players

Burning Down the House - Talking Heads

Fire and Rain - James Taylor

Ring of Fire Johnny Cash

Girl On Fire - Alicia Keys

Heaven’s on Fire - KISS

The Sun is Burning - Simon and Garfunkel

Into the Fire - Sarah McLachlan

The Stranger at My Door - Brandi Carlile 

Light My Fire - The Doors

Rooms on Fire - Stevie Nicks

Great Balls of Fire - Jerry Lee Lewis

I’m On Fire - Bruce Springsteen

SERVPRO Helps You Get Prepared

2/10/2021 (Permalink)

Keeping your commercial property prepared

When disaster strikes your home or commercial property we know that the last thing you want to do is answer a million questions. Unfortunately, to be as prepared as possible the questions we need to ask are a necessary evil to best serve you. So you know exactly what information we’ll need from you, our office has come up with a list of the most prudent information we’ll need about your company and what damages have been done so far.

Here’s What We’ll Ask

1. What is your name and your position with the company?
2. Will you be our main point of contact throughout the duration of the work?
1. If not, what is their name and number?
3. What is the Legal name of your company?
4. What is the loss address?
5. What is the best phone number to get a hold of you?
6. What is your email address?
7. What is the billing address?
8. Who is the billing point of contact?
9. Will this be an insurance claim?
10. If yes, Who is your provider
1. What is your claim number?
11. If no, does your company work on invoices? 
1. Do you need an estimate before we begin?
12. What is the cause of the damage?
13. What areas are affected?
1. We’ll need to know:
1. The number of rooms
2. The approximate square footage
14. What materials are affected
1. Examples
1. Was the flooring affected? If so what kind of flooring do you have?
2. Were the walls affected? Do you have plaster or drywall?
3. Do you have baseboards?
4. What office equipment has been affected?

Be Prepared

If you don’t have all of this information don’t worry. We can proceed without some of it. The most important information we need upfront is the loss address, our point of contact, what kind of loss we’re dealing with, and approximately how big the area is. All the other information can wait for a time that is less hectic.

Statistically speaking 50% of companies are forced to shut their doors after a catastrophic event. We want you to succeed. Beat the statistic and set up an Emergency Response Plan (ERP) with SERVPRO of Northwest Cincinnati. Before disaster strikes, fill out this form with all of the important information that we’ll need to get you started. Then reach out to one of our Commercial Account & Marketing Managers to schedule a free consultation. 

A Stormy Playlist to Get Your Day Started

2/8/2021 (Permalink)

Waking up with SERVPRO

We here at SERVPRO of Northwest Cincinnati know that mornings aren’t easy for everyone. That’s why our office has created a playlist to wake you up like a window-rattling thunderclap in the middle of a stormy night! When the coffee hasn’t kicked in yet just find our office playlist Singin’ In the Rain on Spotify and sing along with us!

Here’s just a glimpse of some of the songs you’ll find. 

Storms

I Wish It Would Rain Down – Phil Collins

Thunderstruck - AC/DC

Every Storm (Runs out of Rain) - Gary Allen

Windy - The Association 

Riders On The Storm - Doors

Blown Away - Carrie Underwood

The Eye - Brandi Carlile

Fairweather Friend - Jonny Gill

Storm - Life House

Whistles the Wind - Flogging Molly

Thunder Rolls - Garth Brooks

Umbrella -  Rihanna

Two Sparrows In a Hurricane - Tanya Tucker

Storms - Fleetwood Mac

Riding the Storm Out - REO Speedwagon

Stormy Weather - Etta James

Cloudy - Simon & Garfunkel

Here Comes the Rain Again - Eurythmics

Rainbow - Kacey Musgraves

Tips and Tricks for Bathtub Maintenance

2/1/2021 (Permalink)

Splish Splash SERVPRO's takin' a bath

As parents we know it’s bound to happen one day. We walk into the bathroom and find water all over the floor. Your kiddo has filled the tub too high and it’s overflowed. Or they’ve made too many waves and you find yourself surfing over to the tub to soak up the water with towels. If only bathtub issues stopped there. The unfortunate truth is that, like, toilets and sinks, parts in your bathtub get old, corroded, and clogged.   

Even Your Bathtub Needs Regular Maintenance

According to TheSpruce.com many of your bathtub issues can come from issues with your overflow tube. This is the mechanism that allows the water to flow down the drain rather than onto the floor. Here are just a couple of things to look out for.

1. Calcification

Calcification can be a big problem especially if you live in an area with hard water. Luckily it’s an easy clean and you don’t even need heavy cleaners. Calcium deposits are easily wiped off with white vinegar. But if the problem is bad enough you may need to soak the mechanisms in the vinegar before they come off. 

1. Mold or Mildew 

Mold and mildew may require a slightly tougher cleaner, and definitely require higher safety standards. That pesky little fungus can build up and form a film over the slit in the tub where the overflow tube sits. In this case, you may need to open up the mechanisms to clean it out. Otherwise, if the issue is too bad you may need to get help from a plumber. 

Another maintenance tip is to make sure that the seal in your bathtub is still effective. Over time the silicon can come away from the tub and the tile. This break in the seal can allow moisture to get behind the tub and the tile causing issues with the drywall. It’s best to check this seal at least once a year and replace it about every 5 years. If quarantine has you feeling like Mr. or Madame Fix-it, this is an easy repair to make yourself or you can call your local plumber or handyman to do it for you.

The last and most simple thing you can do for your tub is to make sure the tile, grout, and surface of your tub are clean. It’s best to clean the soap build-up and calcium deposits off at least once a month. This can help prevent a mildew buildup as well as clogged drains. While you're at it, don’t forget to check your drain for any clumps of hair stuck in the stopper. 

The professionals at SERVPRO Northwest Cincinnati know how to help you in any scenario. Whether that be a bathtub overflow or mold remediation from a broken seal gone unnoticed. Call our office today for services or a free estimate. Someone is available 24/7 to assist you with your emergency needs.

Commercial Covid 19 and Flu Prevention Tips

1/18/2021 (Permalink)

During the Covid 19 pandemic and flu season, the office is the prime location for the spread of germs. And studies have shown that the quickest way for the virus to spread is when people touch and infect commonly used items and surfaces like doorknobs, desktops, copy machines, and coffee pots! The flu virus can last up to 24 hours on surfaces which makes it easy to spread through human contact.

There are several ways to help protect yourself from the flu:

• Get a flu shot.
• Frequently wash your hands.
• Cover your nose and mouth when coughing or sneezing.
• Stay home if you are sick.
• Avoid touching your eyes, nose, and mouth.
• Clean and disinfect frequently used items.
• Call SERVPRO for a free estimate for positive and preventive Covid 19 cleaning.

Do you know that SERVPRO offers professional commercial cleaning services? That’s right! We can help make your commercial space clean and safer with our floor to ceiling professional cleaning services. CLICK HERE to learn more and contact us today to set up an appointment!

Keeping Your Home Watertight in 2021

1/18/2021 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency. 

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2021! Be prepared!

Happy New Year from SERVPRO of Northwest Cincinnati!

Employee Continuing Education Opportunities

1/18/2021 (Permalink)

SERVPRO has been in the mitigation and restoration industries since 1967 and understands that professional training is critical to success in the industry. For that reason, not only is training offered at the regional level, in 1992 SERVPRO developed a National Training Center to teach valuable skills to franchise owners and insurance industry employees.

Training Opportunities within the SERVPRO System

Employee Certification Training is a self-paced program designed for franchise employees that covers topics like Fire Restoration, Crew Training, Water Restoration, and Carpet and Upholstery Cleaning. Certification is awarded at course completion.

New Franchise Training is available for new franchise owners as well as franchise employees. This 15 day in-house training program is held at the corporate training facility and covers all aspects of Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning and Mold Mitigation.

SERVPRO also offers e-Learning. This web-based program is an on-going self-paced training program with video presentations and support materials. A knowledge test is given at the end of each training session to ensure a true understanding of the materials.

SERVPRO is an approved IICRC Training School that offers year-round classes. These classes cover categories including, Fire Restoration, Water Restoration, Carpet Cleaning, Upholstery Cleaning, and Applied Structural Drying.

And finally, SERVPRO offers both credit and non-credit courses for insurance agents and adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation.

SERVPRO understands the importance of improving the knowledge base of franchise owners, crew members and others involved in the restoration process. For that reason, training opportunities are always encouraged and made available to those working in the SERVPRO system.

SERVPRO Always Here To Help

1/18/2021 (Permalink)

Did you know that SERVPRO of Northwest Cincinnati offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO of Northwest Cincinnati can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO of Northwest Cincinnati can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

CLICK HERE to learn more about the emergency, building and reconstruction services we can provide. And remember, SERVPRO of Northwest Cincinnati is always Here to Help!

SERVPRO Always Here To Help

1/18/2021 (Permalink)

Did you know that SERVPRO offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

CLICK HERE to learn more about the emergency, building and reconstruction services we can provide. And remember, SERVPRO is always Here to Help!

Haapy New Year 2021!

12/30/2020 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2020! Be prepared!

Happy New Year from SERVPRO

Storm Damage leads to Water Issues

12/30/2020 (Permalink)

When a homeowner is faced with a water damage situation in his home, he often wonders if the carpet and padding can be saved. When SERVPRO of Northwest Cincinnati is called for water restoration services, there are factors that the water technicians consider to help determine if the carpet and padding is salvageable.

Upon arriving to the site, the technicians will identify the category and classification of the water damage to ensure that the property is restored following industry guidelines. The level of contamination of the water helps determine whether or not the carpeting and padding can be saved.

There are three categories or classifications for floodwaters: Category 1, Category 2, and Category 3.

Category 1 is considered to be clean, non-contaminated water. It may come from overflowing tubs, leaky faucets, or broken pipes. In most instances of category 1 floodwater, the carpets and padding can be dried and restored.

Category 2 floodwater is classified as gray water. It is considered dirty water and it may result from malfunctioning washing machines or dishwashers for example. If the carpet has been wet for less than 48 hours, it can sometimes be restored. However, for category 2 floodwater, the padding is usually replaced.

Category 3 floodwater or black water is considered hazardous because it contains dangerous contaminants. Black water can come from instances like sewage backups and toilet overflows. In cases of black water floods, the carpeting and padding should be removed, disposed of and replaced.

The SERVPRO technicians are experts in water restoration. They have the knowledge and expertise to inspect any situation and make professional decisions as to the appropriate restoration process to use.

Storm Damage leads to Water Issues

12/30/2020 (Permalink)

When a homeowner is faced with a water damage situation in his home, he often wonders if the carpet and padding can be saved. When SERVPRO of Northwest Cincinnati is called for water restoration services, there are factors that the water technicians consider to help determine if the carpet and padding is salvageable.

Upon arriving to the site, the technicians will identify the category and classification of the water damage to ensure that the property is restored following industry guidelines. The level of contamination of the water helps determine whether or not the carpeting and padding can be saved.

There are three categories or classifications for floodwaters: Category 1, Category 2, and Category 3.

Category 1 is considered to be clean, non-contaminated water. It may come from overflowing tubs, leaky faucets, or broken pipes. In most instances of category 1 floodwater, the carpets and padding can be dried and restored.

Category 2 floodwater is classified as gray water. It is considered dirty water and it may result from malfunctioning washing machines or dishwashers for example. If the carpet has been wet for less than 48 hours, it can sometimes be restored. However, for category 2 floodwater, the padding is usually replaced.

Category 3 floodwater or black water is considered hazardous because it contains dangerous contaminants. Black water can come from instances like sewage backups and toilet overflows. In cases of black water floods, the carpeting and padding should be removed, disposed of and replaced.

The SERVPRO technicians are experts in water restoration. They have the knowledge and expertise to inspect any situation and make professional decisions as to the appropriate restoration process to use.

Dont neglect furnace maintenance

12/30/2020 (Permalink)

With the cold, winter months among us, now is the time to make sure your home heating system is working properly. Like most things, safe and efficient operation is a function of regular maintenance and check-ups. There are several things you can do to keep your heating system in top working condition.

1. Clean or replace the filter: A clogged filter causes the furnace to work much harder and deliver less heat!
2. Make sure blower doors are replaced.
3. Check the systems belts: Replace any belts that are worn or cracked.
4. Check and make sure vents in the home are clear.
5. Ensure that the exhaust flue to the outside of the home is clear.

These are just a few tips to help maintain a home’s furnace system. But regular maintenance and periodic checkups by a licensed heating professional are also beneficial for your furnace to remain efficient. Don’t wait until it is too late and risk having a break down when you need your furnace the most!

Frozen Pipes during cold months

12/30/2020 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

• Drain water from swimming pools and sprinkler supply lines.
• Remove, drain, and store outdoor hoses.
• Consider insulating exposed water pipes.
• Open cabinet doors to allow for warmer air to circulate around the pipes.
• Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

• Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
• Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage, SERVPRO of Northwest Cincinnati is always here to help!

Electronics during a water damage

11/30/2020 (Permalink)

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

• Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
• Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
• Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
• Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO of Northwest Cincinnati water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician.

Green means commercial clean

11/30/2020 (Permalink)

SERVPRO of Northwest Cincinnati is proud to be a part of the EPA’s Design for Environment (EPA/DFE) initiative! This initiative is designed to encourage the use of environmentally friendly or “Green” Cleaning products for all cleaning tasks, thus making our environment a safer place to live!

The SERVPRO of Northwest Cincinnati cleaning technicians use a Green Clean product for carpet and upholstery cleaning, all surface cleaning and window cleaning. The Carpet and Upholstery cleaner is a “one product does all” cleaner. The All-Surface cleaner is designed for any surface that can be wiped or mopped such as walls, ceilings, countertops, floors, etc. And the Window Cleaner is an environmentally friendly alternative to traditional glass cleaner. These cleaning products are all safe and non-toxic.

SERVPRO of Northwest Cincinnati understands the potential harm to the environment that harsh cleaning chemicals can cause. We are always looking for ways to reduce these effects and improve our cleaning processes for the betterment of the environment!

Christmas Trees and mold

11/30/2020 (Permalink)

When decorating for the holidays, most people do not consider that their live Christmas tree could be a source of mold in their home. Mold thrives in moist environments. Live Christmas trees are usually cut far in advance of the Christmas holiday and then stored in a moist environment in order to keep them fresh. And once the tree is brought into the home, it is placed in a container of stagnant water. This container of water in addition to the moist tree trunk is the perfect condition to encourage mold growth.

According to webmd.com, a study was done measuring the relationship between mold growth on live Christmas trees and poor indoor air quality. Mold count measurements were taken daily for a two week period and showed that mold levels escalated as time progressed.

Unfortunately, mold spores can be difficult to destroy and the best way to reduce the problem is to take preventative measures. An artificial Christmas tree might be a better option. They do not harbor moisture and are even less expensive in the long run. But if a live Christmas tree is a must, shake as much debris as possible out of the tree before bringing it into the home and then only keep it in the home for a few days.

SERVPRO of Northwest Cincinnati provides professional mold remediation if you find an issue in your home. Our goal is to provide excellent customer service and we are available 24 hours a day...even on holidays!

Have a very happy holiday season!

SERVPRO assists with Storm Damage

11/30/2020 (Permalink)

Did you know that SERVPRO of Northwest Cincinnati offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO of Northwest Cincinnati can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO of Northwest Cincinnati can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

SERVPRO is Here to Help

11/30/2020 (Permalink)

Did you know that SERVPRO offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO  can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

Merry Christmas! We are available 24/7

11/30/2020 (Permalink)

All of us at SERVPRO of Northwest Cincinnati would like to take this time to express our sincere gratitude for those that make our success possible. We know that our accomplishments and achievements in the property restoration industry would not be possible without our dedicated employees, hard working colleagues in the restoration industry, and our trusting customers. We truly appreciate the efforts of all those that we work with day in and day out to help our customers in their time of need. We would like to say thank you for your continued loyalty and support. We truly appreciate working with you and our sincere wish is that you find peace, joy, hope, and happiness now and in the new year ahead!

Merry Christmas!

Emergency Storm Damage Assistance

10/21/2020 (Permalink)

Did you know that SERVPRO offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO of Northwest Cincinnati can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO of Northwest Cincinnati can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

Safety tips at the office

10/21/2020 (Permalink)

Accidents often happen at the office that could be prevented with just a little common sense! Slips and falls frequently cause injury at the office and a little thought and care could help prevent this.

For example:

• Before sitting down at your desk, check behind you to make sure your chair hasn’t rolled away!
• If you are carrying something, don’t stack things up so high that you can’t see directly in front of you!
• Proceed with caution if the floor is wet or slippery!
• Don’t read or text while walking!
• Hold the handrail when using stairs!
• When carrying larger items like boxes, use the elevator!
• Close desk and file drawers before walking away to avoid tripping over them!
• Wipe up spills or wet floors in order to prevent slipping!
• Keep floors and aisles clear of electrical cords.

While it may seem easy to follow these tips, often times a hectic day at work can lead to rushing or just overlooking the small things that can be dangerous! Just slowing down a little bit to ensure safety can definitely save time in the future!

Importance of Air quality

10/21/2020 (Permalink)

Over time, HVAC systems can get dirty and then potentially circulate dust, pollen, mold, or other contaminants throughout a home or business. This risk for poor air quality makes it important to have the HVAC system routinely inspected and maintained.

The SERVPRO professionals can inspect HVAC systems and make recommendations about the best way to address air quality concerns. Maintaining the HVAC system not only provides cleaner air to breathe, but it saves money by allowing the system to run more efficiently. It can also help eliminate odors as well as reduce the potential for mold growth.

Make it a priority to have your HVAC system and ductwork routinely inspected.

Fires can be devastating. SERVPRO is here to help!

10/21/2020 (Permalink)

According to ready.gov, a fire can spread quickly, becoming life threatening in just two minutes. And in just five minutes, an entire home can be taken over by flames.

In the event of a fire it is important to know what precautions to take to help ensure that you escape safely.

• Stay low, crawling under the smoke to the exit
• Before opening a door, feel if it is hot. If it is hot, do not open the door and find another exit. If you do open the door, open it very slowly and be prepared to shut it quickly if smoke or fire is present.
• Tell firefighters right away if pets are trapped inside.
• If you are unable to escape, close all doors, cover vents and cracks around doors with cloth, call 911 explaining where you are, and signal from a window with a light cloth or flashlight.
• If your clothes catch fire, stop, drop, and roll!

Fires can be devastating, spreading quickly and leaving little time to plan an escape. Being prepared by learning important safety measures and planning escapes can help ensure safety in the unfortunate event of a fire disaster.

SERVPRO provides emergency service following fire damage. Our fire technicians respond quickly to secure the site and can help restore the structure as well as its contents following a fire.

SERVPRO preloss plan for your water loss

10/21/2020 (Permalink)

Studies show that after experiencing a disaster like a fire, tornado, or flood, many businesses never reopen or if they do survive, will shut down within 2 years following the disaster. As a business owner or manager, pre-planning ensures that emergency resources are available to you when you need them. This is why it is essential to have an emergency response plan and partner in place. Our professionals at SERVPRO can help you put an emergency plan in place that will help protect your business from disaster.

With the SERVPRO Emergency Ready Plan, SERVPRO becomes an important part of your disaster response plan by meeting with building administrators to collect site-specific information to ensure readiness should disaster strike. This information includes building layout, electrical, equipment and water protocols, etc.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Water Damages need to be mitigated

10/21/2020 (Permalink)

Sometimes water damage or even excess humidity in a property can lead to mold damage as well. The SERVPRO technicians are highly trained in water and mold damage restoration. When it comes to mold damage, it’s usually best to let the professionals do the work. But what if you want to attempt to safely clean the moldy areas yourself? What should you wear?

It is important to avoid breathing in mold or mold spores. The United States Environmental Protection Agency (EPA) offers safety guidelines to handling mold in your home. In order to limit exposure to airborne mold, they recommend wearing an N-95 respirator during the cleaning process, which can be found at many hardware stores.

The EPA also suggests wearing long gloves that extend to the middle of the forearm. It is important to avoid touching mold or moldy items with your bare hands.

And finally, goggles that do not have ventilation holes are recommended. It is important to prevent getting mold or mold spores from getting into your eyes.

While some minor surface mold issues can be handled effectively by the homeowner, it is best to have professional help with larger mold infestations. SERVPRO has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. If you find a mold situation that is too much to handle on your own, contact us today!

Flash Floods with Rainfall

8/26/2020 (Permalink)

Flash floods are usually caused by excessive rainfall that occurs in a short period of time. They are dangerous because they are powerful, speedy and unpredictable. They can happen with little or no warning at all.

Densely populated areas are at a high risk for flash floods. Buildings, roads and parking lots in the area reduce the amount of rain absorbed by the ground. Sometimes streams that run through cities are routed into storm drains. These drains can become overwhelmed and flash flooding can result.

Areas near rivers are also at risk for flash flooding. If levees along rivers fail, flash flooding can result. In 2005, New Orleans experienced devastating floods during Hurricane Katrina due to the failure of the levees.

Dam failures and rapid runoff from mountains and steep hills can also cause flash flooding. When water is falling faster than the ground can absorb it, a dangerous, flooding condition can result.

No area is really immune to flash flooding. During storms it is important to pay attention to weather watches and warnings and take the necessary precautions. Always listen to forecasters and be prepared with a plan in place just in case a flash flooding situation arises!

Electronics and Water Don't Mix

8/25/2020 (Permalink)

Electronics and Water – They Just Don’t Mix!

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

• Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
• Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
• Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
• Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. Learn more about how SERVPRO restores your belongings that have been affected by water damage.

Storm Damage leads to Water Issues

8/25/2020 (Permalink)

When it comes to storm and other weather-related damage, many people only think of the exterior structural damage to their property like fallen trees and damaged roofs. But what some people fail to realize is that exterior storm damage can often lead to interior water damage to their property. Water will always travel the path of least resistance and unfortunately after exterior structural damage to a property, this often means the water will end up inside the property. A quick response is crucial to help limit the additional interior damage. In the event of water or storm damage, SERVPRO responds immediately, any time, day or night. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs. Roofing service, board ups, roof tarps and tree removal are all among the emergency services we provide. Additionally, we are experts in water damage restoration and provide professional and efficient service to our customers.

Commercial Fire Loss

8/25/2020 (Permalink)

WHAT IF YOUR BUSINESS SUFFERS A FIRE LOSS?

According to the U.S. Fire Administration – Federal Emergency Management Agency, from 2017 to 2019, fire departments responded to about 86,500 nonresidential building fires in the United States. These fires resulted in $2.6 billion in property losses which accounted for 22 percent of the total dollar loss from all fires (residential and nonresidential).  Because nonresidential fires include commercial properties, these fires can lead to a significant economic impact on communities due to lost jobs and closed businesses.

Fire damage can be devastating for a business property. In addition to the fire and smoke damage, water damage can also occur due to the efforts of firefighters and sprinkler systems.  Many times, after suffering a fire loss, businesses are forced to temporarily shut down. And in some instances, the damage is so devastating that the business in unable to recover and closes permanently. Commercial restoration presents different challenges. SERVPRO has the training and expertise in both commercial fire and commercial water restoration and understands that every hour spent restoring a business to pre-fire condition is an hour of lost revenue and productivity. We offer 24 hour emergency service to businesses and communities. We respond quickly to mitigate the damage and manage the project through to completion in order to get the business back up and running as quickly as possible.

So if your business experiences a fire loss emergency, call SERVPRO for immediate response. We are a trusted leader in the fire and water restoration industry and we will work tirelessly to get you back to business.

Avoid BBQ Grill Fires Labor Day Weekend

8/25/2020 (Permalink)

Today we honor the achievements of the labor movement and the strength of American workers! Some also celebrate Labor Day as the official end of summer, the start of fall, or the final day to wear white. But whatever angle you take for your celebration, we want you to have a safe and happy holiday!

Be sure to practice safety tips with outdoor grilling or fire pits. Keep the grill or open flames a safe distance from anything that can catch fire. And always keep the children and pets away from the hot fire. Have a fire extinguisher available should an accident happen!

If you are traveling somewhere to celebrate, remember no drinking and driving! Keep an emergency supply kit or a first aid kit in your car. And always buckle up!

And don’t forget to follow safety guidelines in the swimming pool! Be aware of the weather conditions, keep an eye on the children, and always swim with a buddy!

Enjoy the holiday and remember we are always available 24 hours a day if you find yourself in need of emergency service!

Do's and Dont's of Mold Damage

8/25/2020 (Permalink)

Every mold situation is different and requires a unique solution. However, the general rules as to what to do and what not to do if you find or suspect there is mold in your home are basically the same. Mold spreads quickly and can cause health effects and damage to your home.

If you find visible mold or suspect there is mold in your home…

DO stay out of the affected areas!

DO turn off the HVAC system and fans!

DO contact SERVPRO for mold remediation services! 

DON’T touch or disturb the mold!

DON’T blow air across any surfaces with visible or suspected mold growth!

DON’T spray bleach or other disinfectants on the mold! 

The SERVPRO technicians are experts in mold and mold growth. They have the training and expertise to remediate the mold in your property. So if you suspect you have a mold issue in your home, give us a call today!

Emergency Planning

6/18/2020 (Permalink)

Different types of disasters and emergencies happen throughout the year in homes, businesses and communities. And SERVPRO of Northwest Cincinnati likes to remind everyone to take steps to be better prepared for them.

There are many ways individuals can prepare for an emergency or disaster event including installing smoke alarms, taking first-aid classes and practicing fire escape plans.

But what can businesses do?

Studies show that after experiencing a disaster, many businesses are forced to close. Pre-planning can help ensure that emergency resources are readily available, minimizing business interruption and increasing the chance for survival.

SERVPRO of Northwest Cincinnati is pleased to offer the SERVPRO Emergency Ready Program. With this program, at NO COST, an Emergency Ready Profile is developed specific to your business and an immediate plan of action is put in place. In the event of a disaster, this plan is the key to timely mitigation and can be the difference between surviving a disaster or completely shutting down.

Dryer Vent Fire Prevention

6/18/2020 (Permalink)

According to the U.S. Consumer Product Safety Commission, more than 15,000 fires start each year by the clothes dryer. When lint and debris build up in the dryer vent, a common fire hazard is created.

Signs That the Dryer Vent Needs Cleaning

According to ABC news, there are many signs that it is time to clean the dryer vent. Several of these signs include:

• Clothing does not dry completely after normal drying cycle.
• A musty odor is present in the clothing following the drying cycle.
• Clothing seems unusually hot to the touch after a complete drying cycle.
• Debris is present within the outside dryer vent opening.
• Large amounts of lint accumulate in the lint trap of the dryer.

Reduce the risk of a dryer vent fire by watching for these signs and regularly maintaining the dryer vent. Not only will the risk for a dryer vent fire be reduced, clothes will dry faster and smell better!

And remember, SERVPRO of Northwest Cincinnati is always here to help after fire damage!

Prevent Water damage with Gutter prevention

6/18/2020 (Permalink)

No matter what time of year, gutters play a key role in preventing water damage to a home. Their purpose is to channel rainwater to the downspouts and away from the home. Because of this, it is important to make sure the gutters are working properly year-round in order to protect your property against potential water damage.

Clogged gutters can cause many issues for a homeowner. In the spring, summer, and fall, gutters are often clogged with fallen leaves. And in the winter, snow and ice can be the culprit. Water that is blocked by debris in the gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

To help avoid water damage due to clogged gutters, the gutters should be well maintained and cleaned AT LEAST twice a year. And if you do experience water damage at your home, always remember that SERVPRO of Northwest Cincinnati is Here to Help! Our technicians are experts in water damage restoration and respond any time, day or night to provide emergency service.

Commercial Ready Plans

6/18/2020 (Permalink)

Different types of disasters and emergencies happen throughout the year in homes, businesses and communities. And SERVPRO of Northwest Cincinnati likes to remind everyone to take steps to be better prepared for them.

There are many ways individuals can prepare for an emergency or disaster event including installing smoke alarms, taking first-aid classes and practicing fire escape plans.

But what can businesses do?

Studies show that after experiencing a disaster, many businesses are forced to close. Pre-planning can help ensure that emergency resources are readily available, minimizing business interruption and increasing the chance for survival.

SERVPRO of Northwest Cincinnati is pleased to offer the SERVPRO Emergency Ready Program. With this program, at NO COST, an Emergency Ready Profile is developed specific to your business and an immediate plan of action is put in place. In the event of a disaster, this plan is the key to timely mitigation and can be the difference between surviving a disaster or completely shutting down.

Understanding Mold

6/18/2020 (Permalink)

Mold is a problem that many homeowners face and it is aggravating! Almost every home gets some form of mold at one time or another. Outside, mold turns up as dark spots on siding and it darkens wooden decks. On the inside, it blackens the grout lines in showers and discolors drywall.

Minor surface mold infestations, like those found on the grout lines in tiled showers, can be easily removed with regular household cleaning products. According to familyhandyman.com, with a mixture of ½ cup bleach, 1 quart water and a little detergent, these surface molds can be easily scrubbed away. The bleach in the mixture kills the mold and the detergent helps lift it off the surface so it can be rinsed away and won’t return as fast. As an alternative to the mixture, mildew cleaners can be purchased at local stores. If the mold doesn’t disappear after light scrubbing, reapply the cleaner, let it sit for a couple of minutes and then lightly scrub again. As a preventative measure, it is a good idea to seal the clean surfaces with a grout sealer when they are dry.

Even for simple cleaning, it is always important to protect yourself from contact with mold and bleach by wearing long sleeves, long pants, gloves and goggles.

While minor surface mold can most of the time be taken care of by homeowners, larger mold infestations can be much harder to handle. SERVPRO of Northwest Cincinnati has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. We proudly serve Forest Park, Mount Healthy, Greenhills, and other surrounding Cincinnati communities with our professional mold remediation services.

SERVPRO gives back

6/18/2020 (Permalink)

SERVPRO of Northwest Cincinnati is a locally owned and operated business and our staff values any opportunity to give back to our community. Our employees have graciously given their time serving meals to the hungry, packaging items to help flood and storm victims, participating in 5K walks, collecting donations for homeless shelters, and organizing food and toy drives for the less fortunate. Our tents have been spotted at local golf outings supporting organizations like The Boys and Girls Club of Greater Cincinnati and The Blue Goose Foundation. We have also enjoyed working with our local fire departments at fun events to help bring fire safety awareness to residents of the community. And children in our area have enjoyed the opportunity to explore our Disaster Recovery vehicles at local Touch-A-Truck events. When it comes to local events and helping those in need, our philosophy is that we live and work here too and we always take pleasure in supporting our neighbors!

Storm Damage leads to Water Issues

5/27/2020 (Permalink)

When it comes to storm and other weather-related damage, many people only think of the exterior structural damage to their property like fallen trees and damaged roofs. But what some people fail to realize is that exterior storm damage can often lead to interior water damage to their property.

Water will always travel the path of least resistance and unfortunately after exterior structural damage to a property, this often means the water will end up inside the property.

A quick response is crucial to help limit the additional interior damage. In the event of water or storm damage, SERVPRO responds immediately, any time, day or night. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs.

Roofing service, board ups, roof tarps and tree removal are all among the emergency services we provide.

Additionally, we are experts in water damage restoration and provide professional and efficient service to our customers.

BBQ Grill Fire Safety

5/12/2020 (Permalink)

According to the U.S. Fire Administration, grill fires cause an estimated $37 million in property loss each year. Patios, terraces, screened-in porches and courtyards are all leading home locations for grill fires.

While outdoor barbecues can be fun times with family and friends, they can also present fire hazards if certain precautions are not taken. The misuse of outdoor grills is one of the leading causes of home fires during the warmer months.

A grilling mishap would definitely put a damper on family gatherings and outdoor fun! So, we would like to share some important grilling safety tips. Knowing and following even a few tips can help avoid a fire disaster.

• Only use grills outdoors.
• Keep grills away from siding and deck railings.
• Clean grills often and remove grease or fat build-up.
• Make sure the gas grill lid is open before lighting.

In the unfortunate event of a fire disaster at your property, SERVPRO is Here To Help! Our technicians are available 24/7 to provide emergency service!

Hail Damage

5/12/2020 (Permalink)

Hailstorms can be extremely destructive to commercial or residential buildings, especially roofs. If you are caught in a hailstorm and suspect that you have damage, SERVPRO provides 24 hour emergency restoration services including board ups and roof tarps. We respond quickly to prevent further damage to your property!

Hail is a form of solid precipitation that consists of balls of ice called hailstone and occurs during severe storms. According to the National Storm Damage Center, hail causes approximately $1 billion in damages per year in the United States to homes, buildings, cars, and crops.

Types of Hail Damage

Roof Damage – When hail storms hit, the most common damage to homes and buildings is to the roof. When the roof damage goes undetected or unrepaired, more damage can occur to the home or building as water leaks through the roof and into the walls.

Window and Siding Damage – Often high winds accompany hailstorms causing the hail to fall at angles. When this happens, windows and siding can crack which also leads to the threat for additional water damage to the home.

Automobile Damage – The glass, plastic and metal surfaces of vehicles are particularly susceptible to damage from hail. Dents in the metal or cracks in the windshield glass are common occurrences in hailstorms.

Steps to Minimize Hail Damage

There are a few steps that one can take to minimize hail damage.

Close Curtains or Blinds – Closing the window treatments can help prevent the wind from blowing broken glass into the interior of the building.

Park in Garage – To protect vehicles, park inside a garage or under a carport.

New Roof – If replacing your roof, consider using impact-resistant materials to help avoid future hail damage.

Roof Repair is Top Priority!

4/20/2020 (Permalink)

Weather can be unpredictable and when storms hit, the damage can be devastating to a home or business property.

The roofs of a property are most commonly affected by weather. And even small leaks can be critical to a property, posing structural problems, safety issues, and possibly even health risks. Roof damage can lead to interior water damage, interior mold and mildew issues, decreased energy efficiency and higher utility costs, and compromised structural integrity of the property.

Some roof damage can be difficult to spot. Signs to look for include missing or dented shingles, gutters or downspouts, water stains on interior ceilings or walls, and holes from fallen trees or branches.

It is okay to postpone some household issues or repairs, however, a roof repair or replacement should be TOP priority on your list of home maintenance projects! Avoid further damage to your property by making sure the roof is well maintained!

We Specialize in Restoring Contents After Fire Damage

4/6/2020 (Permalink)

When a fire occurs in a home, the damage is not always contained to the immediate area of the fire. Conversely, smoke and soot travel throughout the property, leaving a trail of damage behind. We, at SERVPRO of Northwest Cincinnati, understand that the personal belongings in a home are treasures of life that represent hard work and accomplishments. We know that the value of photographs, books, and other life mementos cannot be measured. That is why our fire technicians specialize in restoring contents damaged by fire and keep a "restore" versus "replace" mentality during the restoration process. After a fire, they take extra care to clean and restore the contents of the home to preloss condition.

In caring for the contents of a property after a fire, our technicians have expertise in:

• Contents Restoration
• Move Outs / Pack Outs
• Electronic Cleanup
• Document / Photograph Drying
• Contents Claim Inventory Service

Our fire technicians know that a home fire is a very stressful situation for a homeowner and they strive to provide excellent customer service by working efficiently and professionally.

Make the Most of Social-Distancing

3/24/2020 (Permalink)

We are all being challenged by the current situation, with the expectation to quarantine and self-isolate due to the coronavirus. Staying at home for an extended period of time can be difficult. However, there are many home improvement projects that can be undertaken by families to help pass the time productively and avoid cabin fever.

• Freshen up a room with a different paint color and new switch plate covers.
• Organize drawer and closet spaces.
• For a new look, update light fixtures, faucets or cabinet hardware.
• As weather improves, give your yard a boost by planting flowers, shrubs, and trees and pressure washing walkways, siding, and gutters.
• Add molding or shelves to a room or backsplash in the kitchen.
• Upgrade flooring or shampoo rugs.
• Strip and stain cabinets or furniture.
• Clean dryer ducts and replace furnace filters.

It is often hard to set aside extra time for home cleaning, reorganizing and simply making the home better. So even though this time of social-distancing seems stressful, we can definitely make the most of it by spending more time with the family and working on home improvements!

Take Proactive Cleaning Precautions!

3/18/2020 (Permalink)

As we all know, the CDC is responding to a respiratory disease outbreak caused by the coronavirus (COVID-19). This outbreak is prompting a lifestyle change for everyone as we attempt to slow the spread of the virus across the country.

It is believed that the virus is spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. And the World Health Organization recommends basic proactive measures like frequent hand washing, social distancing, and good respiratory hygiene. Although not thought to be the main way the virus spreads, it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.

How can SERVPRO of Northwest Cincinnati Help?

Trained in adhering to the highest cleaning and sanitation standards, our professionals offer cleaning services including the removal of biohazard contaminants. While following the guidelines provided by the CDC and local authorities, we can perform a PROACTIVE CLEANUP that involves facility or structure cleaning and disinfection where there is no known threat of COVID-19 contamination or exposure. There is currently no product tested against this particular strain of the coronavirus, however, our proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, etc. While proactive cleaning will not prevent or protect a building from future contamination if an infected person was to enter the building following the cleaning, it may help minimize the spread of germs by disinfecting high-touch areas and surfaces.

Contact us today to take proactive cleaning precautions and schedule your cleaning!

SERVPRO of Northwest Cincinnati 513-541-3200

Join Our Bracket Challenge!

3/13/2020 (Permalink)

March is here, and we all know what that means…It is time for MARCH MADNESS! We are adding to the fun and excitement this year by hosting a March Madness Bracket Challenge. We are inviting everyone to join our Bracket Challenge for a chance to win prizes valued up to $200! And prizes will be awarded for our 1st, 2nd, and 3rd place winners! Not a basketball fan? That’s okay! You don’t have to be a basketball expert to play! It doesn’t matter what you base your picks on…best records, best uniforms, alma mater…whatever! To enter, simply click the link below, sign in, or create an account, and choose your favorite teams! Be sure to fill out your bracket before the opening games begin on Thursday, March 19th! Good luck!!

CLICK HERE TO ENTER!!

Painting Home's Exterior Offers Benefits

3/9/2020 (Permalink)

Many homeowners are looking for a simple, lower-cost way to update their home. A fresh coat of exterior paint is inexpensive, protects the home from water and mold damage, and offers better curb appeal. So when is the best time of year to paint a home’s exterior? In order to ensure that you will get the most out of your new paint, it is essential that the job is done in the most ideal conditions.

Ideal Conditions for Exterior Painting

1. Outside temperatures: Paint manufacturers will usually recommend minimum temperatures for painting. Generally, a good guideline is that if you are comfortable without the heat or air conditioning, then it is a good time for painting. It is also best to paint in times with smaller temperature fluctuations. Big temperature swings from morning to night are not good when painting.
2. Rain and humidity: It is important to remember that paint should only be applied to a dry surface. The painting surface can become moist either by direct contact with rain or snow or indirectly by humidity or dew in the air. Always plan your painting project for times when there is no rain in the forecast for the next couple of days and be sure to wait to start painting after a rain until everything is completely dry. Also take note of humidity levels, as too high or too low humidity will influence how the paint dries.
3. Wind: High winds while painting or before the paint is completely dry will cause complications. Dust and other particles blown onto the wet paint surface will stick. Paint sprayers do not operate as effectively in windy conditions and ladders may be unstable.
4. Sunlight: Direct sunlight on drying paint can cause it to dry too quickly, leading to cracking or peeling. It is best to plan your painting route around the shifting sun.

Tips to Limit the Damage from a Fire

2/24/2020 (Permalink)

Even if a fire in a home or business is contained to one floor, the damage from the fire may affect other floors of the building as well. Soot and smoke can travel throughout the structure leaving a trail of damage behind. If the damage is not handled properly, long-term effects can result, adding to an already stressful situation.

After contacting SERVPRO of Northwest Cincinnati there are a couple of steps you can take to help avoid further damage to your property. First of all, keep movement throughout the building to a minimum. This will help avoid tracking the soot throughout other areas of the building. And secondly, place clean towels or linens on the carpeted traffic areas. Realizing that there will be some movement within the building during the restoration process, this will help prevent additional soiling.

The SERVPRO of Northwest Cincinnati fire technicians are highly trained and well-equipped to handle the cleanup and care of your home or office building and its contents following a fire incident. Before attempting to clean the fire damage yourself, contact us for your fire restoration needs. CLICK HERE to learn more!

A NIGHT OF FUN TO SUPPORT A GREAT CAUSE

2/6/2020 (Permalink)

Join us for a fantastic night of fun while supporting a great cause! Blue Goose-Cincinnati Pond is hosting their 8th Annual Monte Carlo Night on Friday, February 21st from 7:00pm to midnight at Receptions in Loveland, Ohio! The night includes an open bar, appetizer buffet, gambling, raffles and dancing!

Each year, a special cause is chosen, and all proceeds raised at the event go to supporting this cause. This year, Maslow’s Army will be the special guests of honor. Maslow’s Army provides hope to Cincinnati’s less fortunate and homeless population by providing the skills and essential tools needed to become self-sufficient, healthy, and productive members of society.

Please consider joining us to support this cause!

Deadline to RSVP is February 14^th, 2020! Don’t miss out! Register today!

CLICK HERE to find out more information and to register!

WINE, CHEESE, and CONTINUING EDUCATION?

2/3/2020 (Permalink)

On February 13th, 2020 we are hosting a CIB Networking / Continuing Education Event entitled Earth, Wind & Fire -Loss Mitigation, Chocolate, Wine & Cheese Tasting! What makes this continuing education opportunity special? Well, following the CE class, an exclusive wine, cheese, and chocolate networking event will take place!

The event will start with the CE course and will provide participants with a specific explanation of coverage's and loss mitigation techniques associated with fire, wind, mold, and flood losses.  It will discuss what is covered, what is excluded, and loss mitigation techniques. Topics covered include, fire, wind, hail, earthquake, flood, mold, and others. This course is approved for 3 credit hours in KY(C17603), OH(35542) and IN(28695). 

And after the class, the exclusive wine tasting, cheese and chocolate networking event will take place. This will be a great networking opportunity and there will even be prizes available!

The event will take place on February 13^th from 1:00pm - 6:00pm at The Ascent, One Roebling Way in Covington, Kentucky. Don't miss out on the fun...Register today!

CLICK HERE for more information and to REGISTER!!

Maintain HVAC System to Limit Risk of Poor Air Quality

1/27/2020 (Permalink)

Over time, HVAC systems can get dirty and then potentially circulate dust, pollen, mold, or other contaminants throughout a home or business. This risk for poor air quality makes it important to have the HVAC system routinely inspected and maintained.

The SERVPRO of Northwest Cincinnati professionals can inspect HVAC systems and make recommendations about the best way to address air quality concerns. Maintaining the HVAC system not only provides cleaner air to breathe, but it saves money by allowing the system to run more efficiently. It can also help eliminate odors as well as reduce the potential for mold growth.

Make it a priority to have your HVAC system and ductwork routinely inspected. Call us at 513-541-3200 or CLICK HERE to learn more about how SERVPRO of Northwest Cincinnati can help!

SERVPRO of Northwest Cincinnati to Offer Continuing Education Course on 1/28/20

1/20/2020 (Permalink)

We are offering a free continuing education insurance credit course entitled, “Ethics.” This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, Ohio, 45240 on January 28th, 2020 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien at 513-614-1047 or email at mobrien@hartkes.com.

Course Number: C10183-KY, 37868-OH

Businesses Need to Be Prepared!

1/13/2020 (Permalink)

Different types of disasters and emergencies happen throughout the year in homes, businesses and communities. And SERVPRO of Northwest Cincinnati likes to remind everyone to take steps to be better prepared for them.

There are many ways individuals can prepare for an emergency or disaster event including installing smoke alarms, taking first-aid classes and practicing fire escape plans.

But what can businesses do?

Studies show that after experiencing a disaster, many businesses are forced to close. Pre-planning can help ensure that emergency resources are readily available, minimizing business interruption and increasing the chance for survival.

SERVPRO of Northwest Cincinnati is pleased to offer the SERVPRO Emergency Ready Program. With this program, at NO COST, an Emergency Ready Profile is developed specific to your business and an immediate plan of action is put in place. In the event of a disaster, this plan is the key to timely mitigation and can be the difference between surviving a disaster or completely shutting down.

Happy New Year from SERVPRO of Northwest Cincinnati!

1/1/2020 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2020! Be prepared!

Happy New Year from SERVPRO of Northwest Cincinnati!

SERVPRO of Northwest Cincinnati to Offer Continuing Education Course

12/30/2019 (Permalink)

We are excited to be hosting an upcoming Greater Cincinnati Insurance Board continuing education insurance credit course! The class is entitled, “Business Ethics and Values with Lyle Rupp.” This seminar will provide information on ethical business and insurance practices. It will address ethical topics that an agent would face in his or her day-to-day insurance work. Due diligence and fair consumer practices will be examined in the context of accepting personal responsibility in selecting and presenting products. The topic of legal versus moral values and their impact on the reality of ethics will also be presented.

This course is approved for 3 credit hours in OHIO and KENTUCKY and it will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, January 7th, 2020 from 8:30am to 11:30am.

CLICK HERE to find out more information and to register!

Merry Christmas from SERVPRO of Northwest Cincinnati!

12/25/2019 (Permalink)

All of us at SERVPRO of Northwest Cincinnati would like to take this time to express our sincere gratitude for those that make our success possible. We know that our accomplishments and achievements in the property restoration industry would not be possible without our dedicated employees, hard working colleagues in the restoration industry, and our trusting customers. We truly appreciate the efforts of all those that we work with day in and day out to help our customers in their time of need. We would like to say thank you for your continued loyalty and support. We truly appreciate working with you and our sincere wish is that you find peace, joy, hope, and happiness now and in the new year ahead!

Merry Christmas!

SERVPRO of Northwest Cincinnati

Small Acts of Kindness Can Make a Big Difference!

12/16/2019 (Permalink)

The holiday season is a time that many try to remember those that are less fortunate and incorporate giving back into their holiday traditions. There are many creative ways to give back, and a large monetary commitment is not always necessary.

 Here are several simple but great suggestions:

• Leave a note of cheer on someone’s windshield.
• Give a complement each day leading up to the holiday.
• Bake cookies and bring them to a nursing home or the fire department.
• Offer time at a local animal shelter to walk dogs or simply spend time with them.
• Purchase a few $5 or $10 gift cards and give them to those that you interact with often like the mailman or a cashier.
• Anonymously pay someone’s layaway.
• Donate the spare change in your car to the Salvation Army on your way into the store.

Even the smallest acts of kindness can have an impact. They can brighten the recipient’s day as well as your own and anyone who witnesses the act. They can have a ripple effect, inspiring others to give as well.  SERVPRO of Northwest Cincinnati wishes you a joyous holiday season of giving!

SERVPRO Stresses the Importance of Training

12/2/2019 (Permalink)

SERVPRO has been in the mitigation and restoration industries since 1967 and understands that professional training is critical to success in the industry. For that reason, not only is training offered at the regional level, in 1992 SERVPRO developed a National Training Center to teach valuable skills to franchise owners and insurance industry employees.

Training Opportunities within the SERVPRO System

Employee Certification Training is a self-paced program designed for franchise employees that covers topics like Fire Restoration, Crew Training, Water Restoration, and Carpet and Upholstery Cleaning. Certification is awarded at course completion.

New Franchise Training is available for new franchise owners as well as franchise employees. This 15 day in-house training program is held at the corporate training facility and covers all aspects of Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning and Mold Mitigation.

SERVPRO also offers e-Learning. This web-based program is an on-going self-paced training program with video presentations and support materials. A knowledge test is given at the end of each training session to ensure a true understanding of the materials.

SERVPRO is an approved IICRC Training School that offers year-round classes. These classes cover categories including, Fire Restoration, Water Restoration, Carpet Cleaning, Upholstery Cleaning, and Applied Structural Drying.

And finally, SERVPRO offers both credit and non-credit courses for insurance agents and adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation.

SERVPRO understands the importance of improving the knowledge base of franchise owners, crew members and others involved in the restoration process. For that reason, training opportunities are always encouraged and made available to those working in the SERVPRO system.

Happy Thanksgiving from SERVPRO of Northwest Cincinnati

11/27/2019 (Permalink)

We would like to take this time to express our appreciation to our valued customers as well as our talented and dedicated employees.

To our customers…We understand that when you reach out to us for help, most of the time it is when you are experiencing difficult and stressful times. We are truly grateful for the trust and confidence that you place in us to help you through these times and return your life to normal. Homeowners, business owners, agents, and adjusters…we are thankful for your trust in us to handle the job right!

To our employees…We greatly appreciate your hard work and commitment. Whether you are in the office or out in the field as a water or fire technician, we are grateful that you are willing to put in long hours day after day in messy situations in order to help families and businesses get their lives back in order. We admire your willingness to continually learn and grow in order to improve our services to our customers. We realize that our successes would not be possible without you!

Happy Thanksgiving!

SERVPRO of Northwest Cincinnati

Avoiding the Flu at the Office

11/18/2019 (Permalink)

During flu season, the office is the prime location for the spread of germs. And studies have shown that the quickest way for the virus to spread is when people touch and infect commonly used items and surfaces like doorknobs, desktops, copy machines, and coffee pots! The flu virus can last up to 24 hours on surfaces which makes it easy to spread through human contact.

There are several ways to help protect yourself from the flu:

• Get a flu shot.
• Frequently wash your hands.
• Cover your nose and mouth when coughing or sneezing.
• Stay home if you are sick.
• Avoid touching your eyes, nose, and mouth.
• Clean and disinfect frequently used items.

Do you know that SERVPRO of Northwest Cincinnati offers professional commercial cleaning services? That’s right! We can help make your commercial space clean and safer with our floor to ceiling professional cleaning services. CLICK HERE to learn more and contact us today to set up an appointment!

The Effects of Water Damage Over Time

11/4/2019 (Permalink)

When it comes to water damage, as minutes, hours, days, and weeks pass, the damage gets worse.

Within minutes, the water spreads through the property, saturating and contaminating everything in its path. Water is absorbed into walls, floors and furniture, possibly causing furniture finishes to leave permanent stains on the carpets. Anything paper, like books and photos, begin to swell and warp.

Within hours, drywall begins to break down, metal surfaces start to tarnish, furniture begins to swell and crack, and that dreadful musty odor appears.

Within days, mold and mildew may begin to grow and spread, anything made of wood will swell and warp, paint begins to bubble and blister, and the threat of a serious biohazard contamination becomes possible.

And after a week, the structural safety of the building is compromised, biohazard contaminants pose serious risks to occupants, and the restoration time and costs have increased dramatically.

A quick response is important to help minimize the damage as well as the cleaning and restoration costs. The SERVPRO of Northwest Cincinnati technicians are experts in water damage restoration. They understand that water is very invasive, spreading quickly throughout a property. They arrive quickly to start the restoration process and help make it “Like it never even happened.”

Happy Halloween from SERVPRO of Northwest Cincinnati!

10/31/2019 (Permalink)

Happy Halloween to all our valued customers, coworkers, and friends! Here are just a few quick tips to help ensure your night isn’t spoiled by an accident or mishap! Have the kids wear reflective tape or stickers and always cross the street in a crosswalk…carrying flashlights is also suggested. These tips are always important, but especially if it happens to be a dark, stormy night! For better vision, try makeup or face paint instead of masks. And for fire prevention, costumes should be flame-resistant or flame-retardant and decorations should never be placed near flames. A battery-operated light to light up your carved pumpkin is also a much safer option than a real candle. Don’t forget to check the kids’ candy for anything that looks suspicious.  And if you are out driving during trick or treating hours, use extra caution. Be safe and enjoy the night!

SERVPRO of Northwest Cincinnati

Tips for Safety at the Office

10/21/2019 (Permalink)

Accidents often happen at the office that could be prevented with just a little common sense! Slips and falls frequently cause injury at the office and a little thought and care could help prevent this.

For example:

• Before sitting down at your desk, check behind you to make sure your chair hasn’t rolled away!
• If you are carrying something, don’t stack things up so high that you can’t see directly in front of you!
• Proceed with caution if the floor is wet or slippery!
• Don’t read or text while walking!
• Hold the handrail when using stairs!
• When carrying larger items like boxes, use the elevator!
• Close desk and file drawers before walking away to avoid tripping over them!
• Wipe up spills or wet floors in order to prevent slipping!
• Keep floors and aisles clear of electrical cords.

While it may seem easy to follow these tips, often times a hectic day at work can lead to rushing or just overlooking the small things that can be dangerous! Just slowing down a little bit to ensure safety can definitely save time in the future!

Green Means Clean!

10/7/2019 (Permalink)

SERVPRO of Northwest Cincinnati is proud to be a part of the EPA’s Design for Environment (EPA/DFE) initiative! This initiative is designed to encourage the use of environmentally friendly or “Green” Cleaning products for all cleaning tasks, thus making our environment a safer place to live!

The SERVPRO of Northwest Cincinnati cleaning technicians use a Green Clean product for carpet and upholstery cleaning, all surface cleaning and window cleaning. The Carpet and Upholstery cleaner is a “one product does all” cleaner. The All-Surface cleaner is designed for any surface that can be wiped or mopped such as walls, ceilings, countertops, floors, etc. And the Window Cleaner is an environmentally friendly alternative to traditional glass cleaner. These cleaning products are all safe and non-toxic.

SERVPRO of Northwest Cincinnati understands the potential harm to the environment that harsh cleaning chemicals can cause. We are always looking for ways to reduce these effects and improve our cleaning processes for the betterment of the environment!

We Are Proud Supporters of the Alzheimer's Association

9/23/2019 (Permalink)

Alzheimer’s is a disease that attacks the brain and is the most common form of dementia. According to the Alzheimer’s Association, more than 5 million Americans are living with the disease and 1 in 3 seniors dies with Alzheimer’s or another dementia. The number of Americans living with Alzheimer’s disease is growing rapidly and by mid-century, someone in the United States will develop the disease every 33 seconds.

The Alzheimer Association is a non-profit health organization which focuses on care, support, and research for Alzheimer’s disease. The mission of the association is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

SERVPRO of Northwest Cincinnati recognizes the impact Alzheimer’s disease can have on families, communities, and the healthcare system and is a proud supporter of the Alzheimer’s Association. By donating to the Alzheimer’s Association - Greater Cincinnati Chapter, SERVPRO of Northwest Cincinnati hopes to further the Association’s mission and provide support for those living with and affected by the disease.

SERVPRO of Northwest Cincinnati to Offer 3 Hour Continuing Education Course for OHIO and KENTUCKY Credits on September 19th from 12:30pm - 3:30pm

9/12/2019 (Permalink)

We are excited to be hosting another upcoming Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Distracted Driving with Tom Ryan, AIC.” This seminar will give the attendee an analysis of how distracted driving affects insurance. Distracted driving is defined as any activity that diverts attention from safe driving. It includes talking or texting on your phone, eating or drinking, talking to people in your vehicle, adjusting the radio or navigation systems, and impairment due to alcohol or drug use. This seminar will address these issues as they relate to auto liability insurance. Topics covered include the history of distractions, coverage issues, claims analysis issues, and criminal issues based on distracted driving statutes.

The course is approved for 3 credit hours in OHIO and KENTUCKY and it will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Thursday, September 19, 2019 from 12:30pm to 3:30pm.

CLICK HERE to find out more information and to register!

Be Prepared for Disasters

9/9/2019 (Permalink)

September is National Preparedness month and SERVPRO of Northwest Cincinnati is Here to Help you get prepared! Different types of disasters and emergencies happen throughout the year to homes, schools and businesses and the goal of acknowledging National Preparedness Month is to remind everyone to take steps to be better prepared for them.

There are different ways to prepare for a disaster. Installing smoke alarms and carbon monoxide detectors, practicing escape plans and tornado drills, learning basic life-saving skills like CPR and first aid, and putting together emergency kits are all simple ways to help prepare for a disaster.

An additional way that business owners and school administrators can prepare is to work with our SERVPRO professionals to develop an Emergency Ready Profile (ERP). In the event of a disaster, this profile will help minimize business interruption by having an immediate plan of action already in place. (CLICK HERE to learn more about developing an ERP with SERVPRO.)

Disaster preparedness can seem overwhelming at times and these are just some simple suggestions. For even more helpful information, check out resources like the ready.gov and fema.gov websites.

SERVPRO of Northwest Cincinnati to Offer 3 Hour Continuing Education Course for OHIO Credits on September 19th from 8:30am - 11:30am

9/2/2019 (Permalink)

We are excited to be hosting an upcoming Greater Cincinnati Insurance Board continuing education insurance credit course! The class is entitled, “Ohio FAIR Plan Seminar with Jim McKee, CPCU, AIS, API, AIM.” This seminar will give the attendees valuable information about the Ohio FAIR Plan Underwriting Association. It will provide an overview of Ohio FAIR Plan procedures, policies, coverages and other information. Topics covered will include types of policies written, coverages, application, underwriting procedures, claims as well as other helpful information.

This course is approved for 3 credit hours in OHIO only and it will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Thursday, September 19, 2019 from 8:30am to 11:30am.

CLICK HERE to find out more information and to register!

Follow Grilling Safety Tips to Help Avoid Fires

8/26/2019 (Permalink)

It's later in the summer season, but still time for family picnics and outdoor grilling. According to the U.S. Fire Administration, grill fires cause an estimated $37 million in property loss each year. Patios, terraces, screened-in porches and courtyards are leading home locations for grill fires.

SERVPRO of Northwest Cincinnati would like to share the following grilling safety tips to help prevent outdoor cooking fire damage.

• Only use grills outdoors
• Keep grills away from siding and deck railings.
• Clean grills often and remove grease or fat build-up.
• Make sure the gas grill lid is open before lighting.
• Always have a three foot safe-zone around grills.
• Dispose of coals after they have cooled in a metal can.
• Never leave grills unattended.

Knowing and following even a few fire safety grilling tips can help everyone have a safer and happier summer. In the event that you experience a grilling mishap and have a fire damage situation at your home, give us a call for quick, professional help!

SERVPRO of Northwest Cincinnati (513) 541-3200

Gutter Maintenance is Important to Prevent Water Damage

8/12/2019 (Permalink)

No matter what time of year, gutters play a key role in preventing water damage to a home. Their purpose is to channel rainwater to the downspouts and away from the home. Because of this, it is important to make sure the gutters are working properly year-round in order to protect your property against potential water damage.

Clogged gutters can cause many issues for a homeowner. In the spring, summer, and fall, gutters are often clogged with fallen leaves. And in the winter, snow and ice can be the culprit. Water that is blocked by debris in the gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

To help avoid water damage due to clogged gutters, the gutters should be well maintained and cleaned AT LEAST twice a year. And if you do experience water damage at your home, always remember that SERVPRO of Northwest Cincinnati is Here to Help! Our technicians are experts in water damage restoration and respond any time, day or night to provide emergency service.

Helping Our Community

7/29/2019 (Permalink)

SERVPRO of Northwest Cincinnati proudly supports The Greater Cincinnati Police Athletic Association.  

This organization is made up of retired and active Cincinnati Area Police Officers who organize and conduct charity and civic programs in the community. Their goal is to help those in need of food and clothing and additionally, help needy youth sports teams with sponsorships and uniforms. 

A few of the programs made possible by The Greater Cincinnati Police Athletic Association include: 

• Shop with a Police Officer- enables needy children to purchase Christmas gifts.  
• School Clothes for Needy Children - provides needy children with back to school clothes.
• Easter Food Baskets – distributed to churches and needy families.
• Day at the Zoo - allows under-privileged children to enjoy a day at the zoo.
• Sports Sponsorships & Reds Tickets - supplies needy youth sports teams with uniforms and groups of needy children the opportunity to attend a Reds game.
• Drug & Alcohol Prevention Magazine – printing magazine for distribution to schools to educate kids and parents on dangers of drug and alcohol use and preventative strategies.

Many charities in the community benefit from the efforts of The Greater Cincinnati Police Athletic Association.  SERVPRO Northwest Cincinnati is thrilled to support such a great organization to help the less fortunate children of our community.

Restoring Electronics After Water Damage

7/15/2019 (Permalink)

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

• Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
• Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
• Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
• Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO of Northwest Cincinnati water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. CLICK HERE to learn more about how SERVPRO of Northwest Cincinnati restores your belongings that have been affected by water damage.

Signs There May Be Mold in Your Home

7/1/2019 (Permalink)

Molds are fungi that can be found both indoors and outdoors and grow best in warm, damp, and humid conditions. According to the Centers for Disease Control and Prevention (CDC), mold can cause health effects in people with mold sensitivity.

When water invades your property, mold growth can begin in as little as 48 hours. Moldpedia.com lists many signs that there may be mold in your home:

• Smelling a Mold Odor
• Seeing Signs of Mold Growth
• Signs of Water Problems
• Water Leaks
• Past Flooding
• Condensation

If you suspect that you have a mold problem in your home or business, stay out of the affected area, turn off the HVAC system and fans, and contact SERVPRO of Northwest Cincinnati for mold remediation services. SERVPRO of Northwest Cincinnati has the training, equipment, and expertise to handle the situation effectively and in a timely manner.

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE JULY 9TH

6/24/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “What Happens After the Loss with Tom Ryan, AIC.” This seminar will give an overview of the basic rules of evidence as they are used in the claims handling process. This information will help the agent in advising policyholders to understand the investigations required in settling claims. It will give the attendees knowledge about the various aspects of claims handling. The basic laws of evidence, the relevancy of this evidence and how this evidence is used to protect the client will be discussed. The instructor for this course is Tom Ryan, AIC and it is approved for 6 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, July 9, 2019. from 8:30am to 3:30pm.

CLICK HERE for more information and to register!

Help Ensure Safety in a Fire Disaster with Preparation

6/17/2019 (Permalink)

According to ready.gov, a fire can spread quickly, becoming life threatening in just two minutes. And in just five minutes, an entire home can be taken over by flames.

In the event of a fire it is important to know what precautions to take to help ensure that you escape safely.

• Stay low, crawling under the smoke to the exit
• Before opening a door, feel if it is hot. If it is hot, do not open the door and find another exit. If you do open the door, open it very slowly and be prepared to shut it quickly if smoke or fire is present.
• Tell firefighters right away if pets are trapped inside.
• If you are unable to escape, close all doors, cover vents and cracks around doors with cloth, call 911 explaining where you are, and signal from a window with a light cloth or flashlight.
• If your clothes catch fire, stop, drop, and roll!

Fires can be devastating, spreading quickly and leaving little time to plan an escape. Being prepared by learning important safety measures and planning escapes can help ensure safety in the unfortunate event of a fire disaster.

SERVPRO of Northwest Cincinnati provides emergency service following fire damage. Our fire technicians respond quickly to secure the site and can help restore the structure as well as its contents following a fire.

Prepare, Survive, and Be Safe!

6/3/2019 (Permalink)

Spring and summer are the prime seasons in our area for thunderstorms and severe weather. According to ready.gov, there are important steps that can be taken to prepare for storms, survive during storms, and be safe after storms.

PREPARE:

• Sign up for your community’s alert system
• Identify sturdy buildings nearby that can be used for shelter
• Cut down or trim trees that could potentially fall on your home

SURVIVE:

• Seek shelter in a sturdy building during a severe storm
• Pay attention to weather reports and alerts
• During a storm, unplug appliances and other electrical devices
• Avoid flooded roadways

BE SAFE:

• Listen to reports for whether it’s safe to go outside
• Watch for fallen power lines and trees

Storms can hit quickly and unexpectedly, leaving a trail of damage behind. SERVPRO of Northwest Cincinnati is available 24 hours a day, 7 days a week to provide emergency service. Our technicians respond quickly to restore properties affected by water damage and flooding, storm damage, fire damage, and mold damage.

We are Here To Help 24 Hours a Day!

5/20/2019 (Permalink)

Did you know that SERVPRO of Northwest Cincinnati offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO of Northwest Cincinnati can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO of Northwest Cincinnati can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

CLICK HERE to learn more about the emergency, building and reconstruction services we can provide. And remember, SERVPRO of Northwest Cincinnati is always Here to Help!

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE

5/14/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “In’s & Out’s of the CGL Policy” This seminar will cover the various aspects of the Commercial General Liability policy. It will review definitions, policy structure, insuring agreement, exclusions, coverages, coverage triggers, and duty to defend. ISO forms will be used as the basis of the presentation. One of the most frequent problem areas is the idea that a contractual requirement to add an additional insured to an insurance policy is the same as a contractual hold harmless or indemnification agreement. While both clauses frequently appear in the same contract, they are separate and distinct from one another. The recent Oio Supreme Court decision about faulty workmanship of subcontractors will also be discussed.

The instructor for this course is Tom Ryan, AIC and it is approved for 3 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, May 21, 2019. from 12:30pm to 3:30pm.

CLICK HERE for more information and to register!

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE

5/9/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “UM/UIM Coverage Issues with Tom Ryan, AIC.” This seminar will review Uninsured and Underinsured coverage and policy provisions of the Personal Automobile Policy. It will discuss how to properly interpret the uninsured/underinsured motorist coverages and provisions. Topics include: who is a family member, definition of occupying a vehicle, stacking, emotional injuries, co-ownership of a vehicle, intentional acts, and more.

The instructor for this course is Tom Ryan, AIC and it is approved for 3 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, May 21, 2019. from 8:30am to 11:30am. Breakfast will be provided!

CLICK HERE for more information and to register!

SERVPRO of Northwest Cincinnati Promotes Fire Safety Awareness

5/6/2019 (Permalink)

The staff at SERVPRO of Northwest Cincinnati welcomes any opportunity to give back to the community and bring awareness to fire safety. For example, we were thrilled to participate in a community event for the residents of Forest Park, Ohio. Teaming up with the City of Forest Park Fire Department, the Home Depot of Forest Park, the City of Forest Park and Bryant Hartke Construction, we helped provide a day of fun activities including “touch a fire truck”, “touch a helicopter”, a mobile smoke house, fire demonstrations, craft making, chili tasting contests, and a grill-out. All the activities were meant to promote fire safety in an enjoyable and engaging way. Our staff provided food and drinks for the event and had a fantastic time grilling hot dogs, serving food and drinks and interacting with the community!

Water Damage Caused by Faulty Plumbing

4/22/2019 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

1. Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
2. Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
3. Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
4. Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
5. Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
6. Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
7. Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
8. Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster, SERVPRO of Northwest Cincinnati is here to help! CLICK HERE for Water Damage Emergency Tips!

Look for Signs of SERVPRO on the Golf Course!

4/8/2019 (Permalink)

Did you know that SERVPRO is a sponsor of the PGA Tour? We are very proud to be designated as the official cleanup and restoration company of both the PGA Tour and the Champions Tour! We are excited that for the upcoming 2019 schedule, SERVPRO will have brand presence at the following events:

• Farmers Insurance Open, January 24-27 San Diego, CA
• Chubb Classic February 11-17 Naples, FL
• THE PLAYERS Championship March 14-17 Ponte Vedra Beach, FL
• Valero Texas Open April 4-7 San Antonio, TX
• ShopRite LPGA Classic June 3-9 Galloway, NJ
• American Family Insurance Championship June 15-23 Madison, WI
• Wyndham Championship August 1-4 Greensboro, NC
• THE NORTHERN TRUST August 8-11 Jersey City, NJ
• PURE Insurance Championship September 24-29 Pebble Beach, CA
• The RSM Classic November 15-18 Sea Island, GA

So, for all the golf lovers either attending or tuning in to these great events, be sure to look for signs of SERVPRO!

Signs to Watch for During Severe Storms

3/25/2019 (Permalink)

The National Oceanic and Atmospheric Administration (NOAA) is a scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. One of the main functions of NOAA is to warn of dangerous weather.

According to The Storm Prediction Center of the NOAA, when it comes to tornadoes, there is no guaranteed safety. Weather forecasting is not perfect, so it is possible for a tornado to occur without a warning. Knowing the signs of a tornado is one way to increase safety.

Here are several things the NOAA website says to look or listen for:

1. Strong, persistent rotation in the cloud base.
2. Whirling dust or debris on the ground under a cloud base -- tornadoes sometimes have no funnel!
3. Hail or heavy rain followed by either dead calm or a fast, intense wind shift. Many tornadoes are wrapped in heavy precipitation and can't be seen.
4. Loud, continuous roar or rumble, which doesn't fade in a few seconds like thunder.

These are just a few tips on what to look for during severe weather. More information can be found on the NOAA website. Tornadoes or severe storms often hit suddenly and can cause property damage that needs immediate attention. The SERVPRO of Northwest Cincinnati crews are always ready to help with services like securing a property, removing fallen trees, and tarping a roof. CLICK HERE to learn about other ways we are here to help.

Continuing Education Course on April 4th, 2019

3/18/2019 (Permalink)

SERVPRO of Northwest Cincinnati is offering a free continuing education insurance credit course. This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on April 4, 2019 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien, SERVPRO of Northwest Cincinnati at 513-614-1047 or email at mobrien@hartkes.com.

Course Number: C10183-KY, 37868-OH

Safety Tips for Mold Cleanup

3/11/2019 (Permalink)

Have you found mold in your home? The SERVPRO of Northwest Cincinnati technicians are highly trained mold remediation specialists and it’s always best to let the professionals do the work. But what if you want to attempt to safely clean the moldy areas yourself? What should you wear?

It is important to avoid breathing in mold or mold spores. The United States Environmental Protection Agency (EPA) offers safety guidelines to handling mold in your home. In order to limit exposure to airborne mold, they recommend wearing an N-95 respirator during the cleaning process, which can be found at many hardware stores.

The EPA also suggests wearing long gloves that extend to the middle of the forearm. It is important to avoid touching mold or moldy items with your bare hands.

And finally, goggles that do not have ventilation holes are recommended. It is important to prevent getting mold or mold spores into your eyes.

While some minor surface mold issues can be handled effectively by the homeowner, it is best to have professional help with larger mold infestations. SERVPRO of Northwest Cincinnati has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. If you find a mold situation that is too much to handle on your own, contact us today!

SERVPRO of Northwest Cincinnati 513-541-3200

Take Precautions to Avoid Frozen Pipes

2/25/2019 (Permalink)

With the extremely cold temperatures that we sometimes experience in our area during the winter months, we often receive customer calls for water damage restoration due to frozen and burst pipes. In order to help prevent falling victim to such a water disaster, there are some precautions that can be taken:

• Install insulation sleeves around exposed pipes that are prone to freezing.
• Use caulking to seal any cracks or holes on outside walls and foundations near water pipes.
• Keep cabinet doors open to allow warm air to circulate around pipes.
• Keep slow trickles of water flowing through the faucets.
• Drain water from sprinkler systems and pool supply lines.
• Remove and drain garden hoses.

If, even after taking these precautions, you do experience water damage to your property, always remember that the SERVPRO of Northwest Cincinnati water technicians are Here to Help! We are available 24 hours a day, 7 days a week to respond to your water restoration needs.

Helpful Tips for Cleaning Minor Surface Mold

2/11/2019 (Permalink)

Mold is a problem that many homeowners face and it is aggravating! Almost every home gets some form of mold at one time or another. Outside, mold turns up as dark spots on siding and it darkens wooden decks. On the inside, it blackens the grout lines in showers and discolors drywall.

Minor surface mold infestations, like those found on the grout lines in tiled showers, can be easily removed with regular household cleaning products. According to familyhandyman.com, with a mixture of ½ cup bleach, 1 quart water and a little detergent, these surface molds can be easily scrubbed away. The bleach in the mixture kills the mold and the detergent helps lift it off the surface so it can be rinsed away and won’t return as fast. As an alternative to the mixture, mildew cleaners can be purchased at local stores. If the mold doesn’t disappear after light scrubbing, reapply the cleaner, let it sit for a couple of minutes and then lightly scrub again. As a preventative measure, it is a good idea to seal the clean surfaces with a grout sealer when they are dry.

Even for simple cleaning, it is always important to protect yourself from contact with mold and bleach by wearing long sleeves, long pants, gloves and goggles.

While minor surface mold can most of the time be taken care of by homeowners, larger mold infestations can be much harder to handle. SERVPRO of Northwest Cincinnati has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. We proudly serve Forest Park, Mount Healthy, Greenhills, and other surrounding Cincinnati communities with our professional mold remediation services.

Don't Neglect Maintenance of Home Heating System!

1/28/2019 (Permalink)

With the cold, winter months among us, now is the time to make sure your home heating system is working properly. Like most things, safe and efficient operation is a function of regular maintenance and check-ups. There are several things you can do to keep your heating system in top working condition.

1. Clean or replace the filter: A clogged filter causes the furnace to work much harder and deliver less heat!
2. Make sure blower doors are replaced.
3. Check the systems belts: Replace any belts that are worn or cracked.
4. Check and make sure vents in the home are clear.
5. Ensure that the exhaust flue to the outside of the home is clear.

These are just a few tips to help maintain a home’s furnace system. But regular maintenance and periodic checkups by a licensed heating professional are also beneficial for your furnace to remain efficient. Don’t wait until it is too late and risk having a break down when you need your furnace the most!

American Red Cross Offers Mobile Apps to Help with Preparedness

1/14/2019 (Permalink)

The American Red Cross has designed a great, new smartphone app designed to give users instant access to very valuable information. The app presents the user with lifesaving first aid instruction as well as helpful disaster preparedness information. The idea behind the app is that by having this useful information at the fingertips of millions of people, many lives will be saved.

The app includes videos and interactive quizzes. And to make learning more fun, users who take the quizzes can earn badges to share on social media and boast about their new lifesaving expertise!

Some highlights of the new app include:

• Every day scenario first aid instructions
• Emergency event instructions and 9-1-1 call button
• Shareable badges unlocked with interactive quizzes
• Videos and animations to make learning more fun
• Disaster preparedness tips for severe weather situations like hurricanes and tornadoes

This new app is free and available to all iPhone and Android users. To learn more, CLICK HERE to visit the American Red Cross website!

Continuing Education Course on February 1st, 2019

1/7/2019 (Permalink)

SERVPRO of Northwest Cincinnati is offering a free continuing education insurance credit course entitled, “Ethics.” This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on February 1st, 2019 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien, SERVPRO of Northwest Cincinnati at 513-614-1047 or email at mobrien@hartkes.com.

Happy New Year from SERVPRO of Northwest Cincinnati!

12/31/2018 (Permalink)

Ringing in the New Year means new resolutions for many, such as living healthier lives, dropping bad habits or developing better organizational skills. Our goal at SERVPRO of Northwest Cincinnati is to have a team of quality people that will always provide excellent customer service to help our clients in their times of need. Our New Year’s resolution is to be committed to continuing to improve on the services we provide. We strive for 100% customer satisfaction. We know that by staying up to date on the latest techniques, equipment and resources, we will be ready for whatever happens. With open minds and continued training we will become even more efficient at making it “Like it never even happened.”

Happy New Year from SERVPRO of Northwest Cincinnati! We hope 2019 brings success, happiness, and prosperity!

Merry Christmas from SERVPRO of Northwest Cincinnati!

12/24/2018 (Permalink)

During the holiday season, our thoughts turn gratefully to those that have helped make our accomplishments a reality. We understand that our success in the mold, water, and fire damage restoration industry would not be possible without teamwork. Our dedicated colleagues in the restoration industry, our great team of committed employees, and our trusting customers are all a crucial part of our successes. We truly appreciate the efforts of all those that we work with on a daily basis to help our customers in their times of need. We would like to take this time to say thank you for your continued loyalty and consideration throughout this past year. We sincerely wish that you find peace, joy, hope, and happiness today and in the new year ahead!

Merry Christmas from your friends at SERVPRO of Northwest Cincinnati!!

Christmas Trees & Mold - Did you know...?

12/17/2018 (Permalink)

When decorating for the holidays, most people do not consider that their live Christmas tree could be a source of mold in their home. Mold thrives in moist environments. Live Christmas trees are usually cut far in advance of the Christmas holiday and then stored in a moist environment in order to keep them fresh. And once the tree is brought into the home, it is placed in a container of stagnant water. This container of water in addition to the moist tree trunk is the perfect condition to encourage mold growth.

According to webmd.com, a study was done measuring the relationship between mold growth on live Christmas trees and poor indoor air quality. Mold count measurements were taken daily for a two week period and showed that mold levels escalated as time progressed.

Unfortunately, mold spores can be difficult to destroy and the best way to reduce the problem is to take preventative measures. An artificial Christmas tree might be a better option. They do not harbor moisture and are even less expensive in the long run. But if a live Christmas tree is a must, shake as much debris as possible out of the tree before bringing it into the home and then only keep it in the home for a few days.

SERVPRO of Northwest Cincinnati provides professional mold remediation if you find an issue in your home. Our goal is to provide excellent customer service and we are available 24 hours a day...even on holidays!

Have a very happy holiday season!

Beware of Frozen Pipes During Winter Months

12/3/2018 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

• Drain water from swimming pools and sprinkler supply lines.
• Remove, drain, and store outdoor hoses.
• Consider insulating exposed water pipes.
• Open cabinet doors to allow for warmer air to circulate around the pipes.
• Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

• Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
• Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage, SERVPRO of Northwest Cincinnati is always here to help!

SERVPRO of Northwest Cincinnati Offers Continuing Education Course

11/28/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Agents Ethical Responsibilities w/ Tom Ryan, AIC.” This course will discuss the ethical responsibility of the agent to the client and the insurance company in the transaction of insurance. It will review the legal and moral ethical responsibility in the transaction of insurance and examine the ethical duties an agent must understand. Topics will include introduction, ethical responsibilities of an agent, criminal activities of an agent, the justice system, negligence, duty of care agency law, and dual agency.

This course is approved for 3 credit hours in OHIO and KENTUCKY and will be held at our Covington, Kentucky location at 1001 Madison Avenue, Covington, Kentucky 41011 on Wednesday, December 12th, 2018 from 8:30am to 11:30am.

CLICK HERE for more information and to register!

Happy Thanksgiving from all of us at SERVPRO of Northwest Cincinnati!

11/22/2018 (Permalink)

On this Thanksgiving Day, we would like to say a special “Thank you” to our valued customers as well as our dedicated employees! Most times, when our customers reach out to us for help, they are experiencing difficult times in their lives. We appreciate the trust and confidence that they place in us to help them through and return their lives to normal. Homeowners, business owners, agents and adjusters…we appreciate your trust in us to handle the job right!

Additionally, we are very thankful for our dedicated employees. Our office staff and the water and fire crews put in long hours day after day. They are willing to put themselves in messy situations in order to help families and businesses get their lives back in order. They are eager to learn new processes so that we can continue improving on our services to our customers. We are very appreciative of their continual efforts and we realize that our successes would not be possible without their hard work and dedication.

Happy Thanksgiving!

Sprinkler Systems in Commercial Buildings Can Improve Fire Safety

11/19/2018 (Permalink)

Fire is a major concern for business owners. Commercial fires can lead to injury or death of employees, damaged merchandise and equipment, lost records, and quite possibly, the permanent closure of the business.

Sprinkler systems in commercial building are one factor that improves fire safety in the workplace. Commercial buildings of all kinds should be equipped with a sprinkler system.

But how does a business owner know the sprinkler system requirements for his building? Fireline.com conveniently outlines sprinkler system requirements on their website.

According to the website, here are some of the requirements of the National Fire Protection Association for commercial sprinkler systems:

• Buildings more than 55 feet high must have sprinkler systems.
• Any new building with a fire area of more than 5000 square feet must have sprinklers.
• Fire pumps should be installed to increase the amount of pressure in a single sprinkler system.
• Fire pumps should be housed in a separate building whenever possible.
• Water supply control valves should be accessible for easy operation.

There is never a convenient time for a fire disaster to strike a business. But SERVPRO of Northwest Cincinnati understands that in the unfortunate event of a fire, it is important to provide excellent service while minimizing the disruption to the daily operations of the business. We are always here to help in the event of a commercial fire. CLICK HERE to learn more about our expert commercial restoration services. Keep your business safe!

SERVPRO of Northwest Cincinnati Proudly Supports First Responders

11/12/2018 (Permalink)

We are thrilled to participate in honoring America’s First Responders for their service and sacrifice with the new SERVPRO First Responder Bowl. This college football bowl game will be played on December 26, 2018 at the historic Cotton Bowl Stadium in Dallas, Texas. Kickoff is scheduled for 12:30pm and will be televised by ESPN. The purpose of this bowl game is to celebrate our friends, family, and fellow citizens who serve as first responders protecting and keeping peace in our communities. By working together, thousands of free tickets are provided to first responders and their families so that they can attend the game. The goal for this year is to distribute over 10,000 complimentary tickets. Along with the corporate sponsors, there is an opportunity to Sponsor a Responder to help provide these tickets. For just $15, a ticket can be purchased to sponsor a first responder to attend the 2018 SERVPRO First Responder Bowl with their family free of charge. CLICK HERE for tickets and information about Sponsoring a Responder.

Use Caution if Deep-Frying Turkey

11/5/2018 (Permalink)

This time of year, many are looking for different ways to prepare the Thanksgiving turkey and some consider deep-frying. A deep-fried turkey can be delicious – very flavorful and juicy. However, this cooking process can present fire and safety concerns. State Farm Insurance highlights some very helpful safety tips and precautions to protect against fire and injury.

1. Keep outdoor deep-fryers off decks, out of garages, and a safe distance from trees and buildings.
2. Make sure the turkey is thawed and dry before cooking. Water and oil don’t mix!
3. Place the fryer on a level surface and avoid moving it once in use.
4. Follow the instructions to avoid overfilling with oil.
5. Smaller turkeys are recommended. Turkeys over 12 pounds are not recommended for deep-frying.
6. Never leave fryer unattended.
7. Turn the burner off before lowering the turkey into the oil. Once the turkey is submerged, turn the burner on.
8. Skip the stuffing if deep-frying.
9. Keep children and pets away from the fryer at all times.
10. Once finished, remove the pot from the burner; place it on a level surface and cover to let the oil cool overnight before disposing.

More helpful tips can be found on the State Farm website. SERVPRO of Northwest Cincinnati wishes everyone a safe and happy holiday season. Keep in mind that in the unfortunate event of fire or smoke damage, we are available 24 hours a day, 7 days a week (including holidays) for emergency service.

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE

11/2/2018 (Permalink)

On Wednesday, November 14^th, we are hosting a SERVPRO continuing education insurance credit course entitled, “Restorative Drying for Water Damage.” This course is designed for insurance agents, adjusters and real estate professionals to improve their knowledge of emergency mitigation. Ron Morehead will be the instructor and those in attendance will learn more about the water restoration process and how to better service customers. This course is approved for 2 credit hours in both Kentucky and Ohio.

The course will be held on Wednesday, November 14^th at our Covington, Kentucky location at 1001 Madison Avenue, Covington, Kentucky, 41011 from 8:30am to 10:30am. Registration will begin promptly at 8:00am and breakfast and snacks will be provided to those in attendance.

If interested in attending or learning more about this opportunity, contact Megan O’Brien for more information and to register. Phone: (513) 614-1047 Email: mobrien@hartkes.com

Happy Halloween from SERVPRO of Northwest Cincinnati

10/31/2018 (Permalink)

We just want to wish all of our valued customers, coworkers, and friends a very happy and safe Halloween! Be cautious and practice safety tips so that a fun night isn’t spoiled by an accident or mishap! Make sure the kids wear reflective tape or stickers and always cross the street in a crosswalk. Makeup and face paint is always safer than masks and carrying flashlights is also a good idea. Make sure costumes are flame-resistant or flame-retardant and keep decorations away from open flames. A battery operated light inside the jack-o-lantern is also a much safer option than a real candle. Be sure to inspect the kids’ candy and throw away anything that is not sealed, homemade, or looks suspicious. And if you must be out driving during trick or treating hours, use extra caution. Drive slower than normal, keeping an eye out for kids darting between cars and into the road. Halloween can be a great time with the kids, dressing up, making decorations and trick-or-treating. Be safe and enjoy the night!

SERVPRO of Northwest Cincinnati

Does Your Dryer Vent Need Cleaning?

10/22/2018 (Permalink)

According to the U.S. Consumer Product Safety Commission, more than 15,000 fires start each year by the clothes dryer. When lint and debris build up in the dryer vent, a common fire hazard is created.

Signs That the Dryer Vent Needs Cleaning

According to ABC news, there are many signs that it is time to clean the dryer vent. Several of these signs include:

• Clothing does not dry completely after normal drying cycle.
• A musty odor is present in the clothing following the drying cycle.
• Clothing seems unusually hot to the touch after a complete drying cycle.
• Debris is present within the outside dryer vent opening.
• Large amounts of lint accumulate in the lint trap of the dryer.

Reduce the risk of a dryer vent fire by watching for these signs and regularly maintaining the dryer vent. Not only will the risk for a dryer vent fire be reduced, clothes will dry faster and smell better!

And remember, SERVPRO of Northwest Cincinnati is always here to help after fire damage!

Opportunity for Continuing Education Credits

10/19/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Understanding the Legal Process-Rules of Evidence w/ Tom Ryan, AIC.” This seminar will give an overview of the basic rules of evidence as they are used in the claims handling process. Those in attendance will learn information to help their policyholders understand the investigations required in settling claims. Topics will include claims litigation, the legal system, techniques in processing a claim, basic laws of evidence, and how this evidence is used to protect the client.

This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on Wednesday, November 7th, 2018 from 8:30am to 3:30pm.

CLICK HERE for more information and to register!

SERVPRO of Northwest Cincinnati Enjoys Giving Back to the Community

10/15/2018 (Permalink)

SERVPRO of Northwest Cincinnati is a locally owned and operated business and our staff values any opportunity to give back to our community. Our employees have graciously given their time serving meals to the hungry, packaging items to help flood and storm victims, participating in 5K walks, collecting donations for homeless shelters, and organizing food and toy drives for the less fortunate. Our tents have been spotted at local golf outings supporting organizations like The Boys and Girls Club of Greater Cincinnati and The Blue Goose Foundation. We have also enjoyed working with our local fire departments at fun events to help bring fire safety awareness to residents of the community. And children in our area have enjoyed the opportunity to explore our Disaster Recovery vehicles at local Touch-A-Truck events. When it comes to local events and helping those in need, our philosophy is that we live and work here too and we always take pleasure in supporting our neighbors!

An Emergency Ready Profile Can Help Protect Your Business

10/8/2018 (Permalink)

Studies show that after experiencing a disaster like a fire, tornado, or flood, many businesses never reopen or if they do survive, will shut down within 2 years following the disaster. As a business owner or manager, pre-planning ensures that emergency resources are available to you when you need them. This is why it is essential to have an emergency response plan and partner in place. Our professionals at SERVPRO of Northwest Cincinnati can help you put an emergency plan in place that will help protect your business from disaster.

With the SERVPRO Emergency Ready Plan, SERVPRO of Northwest Cincinnati becomes an important part of your disaster response plan by meeting with building administrators to collect site-specific information to ensure readiness should disaster strike. This information includes building layout, electrical, equipment and water protocols, etc.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

CLICK HERE to learn more about the SERVPRO Emergency READY Profile!

SERVPRO of Northwest Cincinnati Professionals are Experts in Commercial Restoration

10/2/2018 (Permalink)

The appearance of a commercial property plays a big role in the success or failure of the business. That is why it is so important for business owners to choose wisely when they are looking for a restoration or professional cleaning company to provide service for their commercial property.

Our professional staff at SERVPRO of Northwest Cincinnati has the training and expertise to handle commercial restoration or cleaning projects of any kind and size. We have experience working with facilities in industries such as retail, education, healthcare, food service, and property management. We are available 24 hours a day, 7 days a week to get your business back to business! We understand that it is important to limit the disruptions to your everyday business operations as much as possible and will respond quickly to complete the job. We have extensive training in commercial restoration services that include water damage, fire damage, mold remediation, storm damage, odor removal, and professional cleaning. You can depend on us to get the job done correctly and promptly and get your property back to looking its very best!

CLICK HERE to learn more about our Commercial Services.

Flash Floods and Areas Most At Risk

9/24/2018 (Permalink)

Flash floods are usually caused by excessive rainfall that occurs in a short period of time. They are dangerous because they are powerful, speedy and unpredictable. They can happen with little or no warning at all.

Densely populated areas are at a high risk for flash floods. Buildings, roads and parking lots in the area reduce the amount of rain absorbed by the ground. Sometimes streams that run through cities are routed into storm drains. These drains can become overwhelmed and flash flooding can result.

Areas near rivers are also at risk for flash flooding. If levees along rivers fail, flash flooding can result. In 2005, New Orleans experienced devastating floods during Hurricane Katrina due to the failure of the levees.

Dam failures and rapid runoff from mountains and steep hills can also cause flash flooding. When water is falling faster than the ground can absorb it, a dangerous, flooding condition can result.

No area is really immune to flash flooding. During storms it is important to pay attention to weather watches and warnings and take the necessary precautions. Always listen to forecasters and be prepared with a plan in place just in case a flash flooding situation arises!

And remember, SERVPRO of Northwest Cincinnati is always available for emergency service if you are affected by water or storm damage!

513-541-3200

Why Insurance Agents and Adjusters Choose SERVPRO of Northwest Cincinnati

9/18/2018 (Permalink)

With years of experience in the property restoration industry, we understand that the job of the insurance agent is to keep claim costs down while still providing the best service for the insured and we are well qualified to help!

• Our first priority is restoring the property as quickly as possible. The customer will appreciate our immediate response and the agent will know that this quick response helps limit the damage and restoration costs.
• The SERVPRO of Northwest Cincinnati rule is always restore when possible and replace only when necessary. Restoring property is always less costly than replacing.
• Our staff can provide an itemized loss inventory, complete with pictures of important items.
• We can provide accurate information quickly because we use an electronic system for each project that provides online access to all job files.
• Our technicians are thoroughly trained to ensure that customers receive the best service possible.

The job of SERVPRO of Northwest Cincinnati is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.”

Protect Your Family from Home Fires

9/10/2018 (Permalink)

Safe Kids Worldwide is a nonprofit organization that works to keep kids safe. According to safekids.org, home fires account for nearly 90 percent of all fire-related deaths and at least one child dies in a home fire every day.

Safe Kids Worldwide offers many tips to help protect kids and families from home fires and bring awareness to actions that can be taken to prepare for and know how to act in the event of a fire. This alone, will help save lives. First and foremost, working fire alarms are critical to staying safe. Smoke alarms that are working properly should be installed on every level of the home. Efforts should be made to teach kids never to play with matches or lighters. Always store them out of the reach of children. Create and practice an escape plan. In this plan, be sure to include two ways out of every room. Teach the kids how to respond if they hear the fire alarm. Make them aware of the importance of staying low and getting out as quickly as possible.

Following these tips can be very helpful in keeping families safe in the event of a home fire. Being prepared and taking precautions before an actual fire emergency can help families know exactly what to do if they find themselves in a fire emergency situation.

If a fire disaster does occur in your home, always remember…SAFETY FIRST! SERVPRO of Northwest Cincinnati is available 24 hours a day and 7 days a week for fire damage restoration. We are Here to Help!

Happy Labor Day from SERVPRO of Northwest Cincinnati!

9/3/2018 (Permalink)

Today we honor the achievements of the labor movement and the strength of American workers! Some also celebrate Labor Day as the official end of summer, the start of fall, or the final day to wear white. But whatever angle you take for your celebration, we want you to have a safe and happy holiday!

Be sure to practice safety tips with outdoor grilling or fire pits. Keep the grill or open flames a safe distance from anything that can catch fire. And always keep the children and pets away from the hot fire. Have a fire extinguisher available should an accident happen!

If you are traveling somewhere to celebrate, remember no drinking and driving! Keep an emergency supply kit or a first aid kit in your car. And always buckle up!

And don’t forget to follow safety guidelines in the swimming pool! Be aware of the weather conditions, keep an eye on the children, and always swim with a buddy!

Enjoy the holiday and remember we are always available 24 hours a day if you find yourself in need of emergency service!

SERVPRO of Northwest Cincinnati (513) 541-3200

Customer Service is our Top Priority!

8/30/2018 (Permalink)

Being in the field service industry, we understand that our technicians, visiting the home or business property of our customers, are often our company’s first impression to our customers. And we all know that we only get one chance at making a good first impression!

That is why at SERVPRO of Northwest Cincinnati we place very high expectations on our technicians. We want them to take pride in their work, their appearance and the relationships that they build with our customers.

What to Expect from a SERVPRO of Northwest Cincinnati Crew Member

When you contact SERVPRO of Northwest Cincinnati for water, fire or mold restoration services, our technicians will arrive promptly to begin service. They will be dressed professionally in SERVPRO branded gear and will be driving our SERVPRO branded vehicles. They will have open lines of communication, letting you know when to expect them and how long they estimate your project will take to complete. They will clearly explain the restoration process and answer any questions you may have regarding the process. And upon project completion, they will make sure that you are satisfied with the results and ask for any recommendations as to how they can improve their service for future customers. We are always striving to improve!

So when you contact SERVPRO of Northwest Cincinnati, you can relax knowing that great customer service is our top priority! We value our customers and our hope is to always make every impression a great one!

Roofing Scams & How to Avoid Them

8/27/2018 (Permalink)

Due to its critical role of keeping the elements out, the roof of a property is one of its most important components. So when repair is needed, there is no time to waste! Unfortunately, because of this, the roofing industry is very prone to scammers that prey on those that are desperate for roofing work. Understanding the signs of roofing scams and doing a little extra research can help prevent falling victim to a scammer! Here are different types of roofing scams and some helpful tips to avoid them:

Types of Roofing Scams:

• Recommending Unnecessary Repairs – New roof or just repairs?
• Inadequate Repair Work – The actual damage is often below the surface and cannot be seen once work is completed.
• Overcharging
• Disappearing Down Payment – The roofing company requires a down payment to begin and then never returns to do the work.
• Fluctuating Bid – The initial bid is low but when work begins unexpected costs or unforeseen problems arise.

Tips to Avoid Roofing Scams:

• Speak to multiple contractors before hiring one. Be sure to compare recommended repairs, completion times, and costs.
• Ask friends, neighbors, and family for recommendations.
• Make sure all estimates and contracts are in writing.
• Be cautious when providing down payments before work begins or at least before materials are dropped off.
• Don’t sign until your insurance company has inspected the roof.

If the roof of your property is damaged and needs to be repaired or replaced, act quickly to avoid interior water or mold damage! And if you find water or mold damage, SERVPRO of Northwest Cincinnati is Here to Help!

September is National Preparedness Month!

8/24/2018 (Permalink)

The month of September, also recognized as National Preparedness Month, is right around the corner! Different types of disasters and emergencies happen throughout the year in homes, businesses and communities and the goal of acknowledging National Preparedness Month is to remind everyone to take steps to be better prepared for them.

There are many suggested ways to prepare for a disaster or an emergency event. For example, home and business owners can install smoke alarms and carbon monoxide detectors and practice fire escape plans or tornado drills with their families or employees. They can put together an emergency kit and learn basic life-saving skills like CPR and first-aid. Schools and businesses can develop an Emergency Ready Profile (ERP). In the event of a disaster, this profile will help minimize business interruption by having an immediate plan of action already in place. (CLICK HERE to learn more about developing an ERP with SERVPRO.) Learning the evacuation routes for the area and reviewing insurance policies are also ways to prepare. Setting up an emergency savings account is also helpful because the unexpected expense of a disaster can be devastating.

Disaster preparedness can seem overwhelming at times. These are just highlights of some of the suggestions of ways to prepare. More helpful information can be found with resources like the ready.gov and fema.gov websites. While you may not be able to take every suggestion, doing even a few can help!

Upcoming Opportunity for Ohio or Kentucky CE Credits

8/17/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Insuring Personal Assets with Craig Archer, CIC.” This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on August 28^th, 2018 from 8:30am to 3:30pm.

This course will bring awareness to participants of coverage gaps in personal lines policies. It will discuss both the homeowners policy and the auto coverages. The goal is to help those in attendance understand the coverage and lack of coverage in special situations. Topics include: definitions, homeowners coverage limitations, special limits of liability, seasonal homes, and more.

This course is approved for 6 hours in Kentucky and Ohio.

CLICK HERE for more information and to register!

Fresh Exterior Paint Offers Functional Benefits

8/13/2018 (Permalink)

Are you looking for ways to update the look of your home and gain functional benefits as well? Painting your home’s exterior might be something to seriously consider. Not only is fresh exterior paint one of the most cost-effective home projects, it makes a home more pleasing aesthetically and has functional benefits as well.

Functional Benefits of Fresh Exterior Paint

1. Protection against the elements: Rain, wind, snow, and intense sunlight can all be harsh on a home. Paint acts like a protective shield to the exterior surfaces and can even increase the life span of siding.
2. Maintains structural integrity: Unprotected wood is susceptible to water damage which can lead to mold and mildew which in turn, can break down the structural integrity of the home.
3. Better curb appeal: A home with a fresh coat of exterior paint can be attractive to a potential buyer. If a buyer likes the outside, there is a better chance he will like the inside.
4. Identification of insect damage and prevention of termite damage: The painting process can uncover insect damage and infestations can be stopped.

So when is the best time of year to paint a home’s exterior? In order to ensure that you will get the most out of your new exterior paint, it is essential that the job is done in the most ideal conditions.

Ideal Conditions for Exterior Painting

1. Outside temperatures: Paint manufacturers will usually recommend minimum temperatures for painting. Generally, a good guideline is that if you are comfortable without the heat or air conditioning, then it is a good time for painting. It is also best to paint in times with smaller temperature fluctuations. Big temperature swings from morning to night are not good when painting.
1. Rain and humidity: It is important to remember that paint should only be applied to a dry surface. The painting surface can become moist either by direct contact with rain or snow or indirectly by humidity or dew in the air. Always plan your painting project for times when there is no rain in the forecast for the next couple of days and be sure to wait to start painting after a rain until everything is completely dry. Also take note of humidity levels, as too high or too low humidity will influence how the paint dries.
2. Wind: High winds while painting or before the paint is completely dry will cause complications. Dust and other particle blown onto the wet paint surface with stick. Paint sprayers do not operate as effectively in windy conditions and ladders may be unstable.
3. Sunlight: Direct sunlight on drying paint can cause it to dry too quickly, leading to cracking or peeling. It is best to plan your painting route around the shifting sun.

Back-To-School Lessons About SERVPRO

8/6/2018 (Permalink)

August has arrived and with August comes back-to-school time! In the spirit of the back-to-school season, we thought this would be a great time to present the ABC’s of SERVPRO and the restoration industry! Why leave the learning just for the kids?! How many of these facts did you already know?

A - Air: SERVPRO of Northwest Cincinnati inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Northwest Cincinnati is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Northwest Cincinnati has the resources and expertise to give you excellent results while minimizing the disruption to your clients.

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Northwest Cincinnati professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Northwest Cincinnati has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry.

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Northwest Cincinnati is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services. 

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

N - National Network: SERVPRO of Northwest Cincinnati is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources. 

O - Odor Removal: As experts in deodorization, SERVPRO of Northwest Cincinnati Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Northwest Cincinnati. Customers appreciate the immediate response and should know that everything is being done to limit the damage.

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Northwest Cincinnati provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Northwest Cincinnati Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises.

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Northwest Cincinnati will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry.

W – Water Removal: Professionals at SERVPRO of Northwest Cincinnati are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right.

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage.

Y - Your Peace of Mind: The goal of SERVPRO of Northwest Cincinnati is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Northwest Cincinnati uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

SERVPRO History 101: How it all began!

7/30/2018 (Permalink)

Did you know that SERVPRO began in 1967 as a painting business in Sacramento, California? Yep, Ted and Doris Isaacson first launched SERVPRO as a painting business! However, having a background in cleaning and restoration, they soon transformed the company into the cleanup and restoration industry, selling its first franchise in 1969.

SERVPRO continued to thrive and in 1979, acquired 175 franchises from the Bristol-Myers Domesticare Division. And in 1988, the SERVPRO headquarters moved from Sacramento to Gallatin, Tennessee. At this time, there were 647 SERVPRO franchises.

SERVPRO continued its impressive growth throughout the years, and in the year 2000, sold its 1000^th franchise. In 2005, in order to provide more room for expansion, SERVPRO moved its headquarters to an impressive 140,000 square foot, state-of-the-art facility in Gallatin, Tennessee.

Today, more than 1700 franchises are operating nationwide and SERVPRO continues to grow, with the goal of becoming the premier cleaning and restoration company in the world. CLICK HERE to learn more about our SERVPRO of Northwest Cincinnati franchise!

Mold: What is the difference between its colors?

7/16/2018 (Permalink)

When many people think of mold, they think of it as being black in color. But mold actually comes in a variety of different colors including white, green, yellow and even pink!

While many fear that black mold is toxic, white mold does not usually cause the same concerns. It can be found on about any type of surface. Attics, basement walls and exposed dirt in crawlspaces are all common areas where white mold can be found. It also can appear on food as it is going bad.

Green mold is very common and prefers cool to moderate environments. Due to this, it is commonly found on rotting refrigerated foods and breads.

Yellow mold can be very bright in color and is usually easy to spot. According to moldguide.net, this variety of mold can be dangerous. It should not be touched or inhaled and it should be removed as soon as possible.

Pink mold often develops on shower floors and the bottom of shower curtains because it thrives in moisture-rich environments. It is difficult to completely prevent pink mold in the bathroom and usually requires continual maintenance to control the issue.

Although mold comes in a variety of colors, all thrive in similar, moist environments. To control or prevent mold, be sure to ventilate damp areas and monitor pipes and other areas susceptible to leaking! If you suspect a mold issue at your property, call SERVPRO of Northwest Cincinnati. We are experts in mold testing and remediation! CLICK HERE to learn more or call (513) 541-3200!

Have a Safe July 4th Celebration!

7/2/2018 (Permalink)

This time of year everyone talks about the risk of fires from the careless use of fireworks. What some fireworks fans fail to take into consideration is how the weather can affect fireworks and create a potentially dangerous situation.

For example, if a storm is approaching or it is just an unusually windy day, an unexpected wind gust can affect the direction of the smoke, sparks and fallout while setting off fireworks or using sparklers. Hot embers or smoke can be blown into spectators or other areas, increasing the risk of fires or fire-related injuries. So it is very important to be aware of the direction of the wind and use extreme caution when lighting and using fireworks.

Another weather related situation to be aware of is whether or not the area has been experiencing a drought. A drought leaves the ground dry and more susceptible to fire and burning. So it is important to know the condition of the fallout area in order to lessen the risk of a fire igniting.

So this year, when planning your fireworks celebrations, make sure to take the weather into consideration! Listen to weather reports and plan ahead if storms or high winds are predicted in your area. Be aware of the ground conditions where fallout occurs and be prepared to react quickly in the event of a mishap. And always remember that SERVPRO of Northwest Cincinnati is always available for emergency service after fire damage…We are only a phone call away! (513) 541-3200 CLICK HERE to learn more. Happy 4th of July from SERVPRO of Northwest Cincinnati!

Need OH or KY Credits? Here is an upcoming opportunity!

6/18/2018 (Permalink)

We are hosting an upcoming Greater Cincinnati Insurance Board Continuing Education course on July 10^th, 2018. The class will be held from 8:30am to 11:30am at our office located in Covington, Kentucky. (1001 Madison Avenue, Covington, Kentucky 41011) The title of the course is “Analyzing Commercial Property Rates with George Best, CSP, ARM. The presentation is designed to provide agents, brokers, and company representatives a detailed explanation of the Insurance Services Office (ISO) Commercial Fire ratings using the Specific Commercial Property Evaluation Schedule (SCOPES) of the ISO. Upon completion of the course, attendees should be able to review and analyze a rating survey in order to suggest rate improvement. This course is approved for 3 credit hours in Kentucky and Ohio. CLICK HERE for more information and to register!

The SERVPRO Disaster Recovery Team

6/4/2018 (Permalink)

In the past, Hurricane Matthew hit the Southeast coast of the U.S., and Hurricanes Harvey and Irma also hit the U.S., leaving trails of devastation and destruction. According to NationalGeographic.com, Hurricane Matthew alone caused severe flooding from Florida to North Carolina and inflicted damage in the U.S. estimated by analysts at a minimum of $10 billion. Many homes and businesses were left without power and sustained severe damage due to the high winds and flooding.

SERVPRO of Northwest Cincinnati is proud to be part of the national SERVPRO Disaster Recovery Team. This team provides help during events like tornadoes, hurricanes, blizzards or floods. The national SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike. Available 24 hours a day and 365 days a year, the SERVPRO Disaster Recovery Team is always prepared for the unpredictable. With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

During events like Hurricanes Matthew, Harvey, and Irma, our local SERVPRO of Northwest Cincinnati crews are ready to quickly mobilize and help provide disaster relief to affected families and businesses in the area of the disaster.

MOLD: The Do's and Don'ts

5/21/2018 (Permalink)

Every mold situation is different and requires a unique solution. However, the general rules as to what to do and what not to do if you find or suspect there is mold in your home are basically the same. Mold spreads quickly and can cause health effects and damage to your home.

If you find visible mold or suspect there is mold in your home…

• DO stay out of the affected areas!
• DO turn off the HVAC system and fans!
• DO contact SERVPRO of Northwest Cincinnati at (513)541-3200 for mold remediation services!
• DON’T touch or disturb the mold!
• DON’T blow air across any surfaces with visible or suspected mold growth!
• DON’T spray bleach or other disinfectants on the mold!

The SERVPRO of Northwest Cincinnati technicians are experts in mold and mold growth. They have the training and expertise to remediate the mold in your property. So if you suspect you have a mold issue in your home, give us a call today! We are ready to help!  (513)541-3200

SERVPRO of Northwest Cincinnati Strives for a Positive Community Presence

5/7/2018 (Permalink)

SERVPRO of Northwest Cincinnati believes in giving back to the community whenever possible. We are always looking for ways to help out local schools, neighborhoods and charities by offering our time and talents.

For example, we were honored to help a local school district by donating labor and materials when one of the school buildings suffered water damage and needed dry out services. The school board was very grateful for the donation because it allowed them to use funds elsewhere to better serve the students in the district.

SERVPRO of Northwest Cincinnati strives to have a positive presence in the community and is happy when an opportunity arises to help the students, residents and employees of our community. We value our community and are proud to support in any way we can!

Stress Balls or Fidget Spinners? How Do You Relieve Stress At The Office?

4/23/2018 (Permalink)

A fidget spinner is a small gadget with ball-bearings that the user can rotate or spin between his finger and thumb. They are being marketed as the modern version of the stress ball, used to relieve anxiety and promote productivity.

How Are They Believed To Work?

Some believe that using the fidget spinner occupies parts of the brain that otherwise would distract the rest of the brain with random thoughts interfering with decision making and productivity. Others believe that body movements are actually part of the thinking process much like doodling or tapping a pen.

The Must-Have Office Toy

According to Forbes, fidget spinners were the must-have office toy of 2017. So for you or that co-worker or cubicle neighbor that constantly pen-clicks, desk-drums or nail bites, maybe pitch the stress ball and try upgrading to a fidget spinner!

What Do You Think? Would a fidget spinner increase productivity at your office?

After Water Damage...What Determines if the Carpet Can be Saved?

4/9/2018 (Permalink)

When a homeowner is faced with a water damage situation in his home, he often wonders if the carpet and padding can be saved. When SERVPRO of Northwest Cincinnati is called for water restoration services, there are factors that the water technicians consider to help determine if the carpet and padding is salvageable.

Upon arriving to the site, the technicians will identify the category and classification of the water damage to ensure that the property is restored following industry guidelines. The level of contamination of the water helps determine whether or not the carpeting and padding can be saved.

There are three categories or classifications for floodwaters: Category 1, Category 2, and Category 3.

Category 1 is considered to be clean, non-contaminated water. It may come from overflowing tubs, leaky faucets, or broken pipes. In most instances of category 1 floodwater, the carpets and padding can be dried and restored.

Category 2 floodwater is classified as gray water. It is considered dirty water and it may result from malfunctioning washing machines or dishwashers for example. If the carpet has been wet for less than 48 hours, it can sometimes be restored. However, for category 2 floodwater, the padding is usually replaced.

Category 3 floodwater or black water is considered hazardous because it contains dangerous contaminants. Black water can come from instances like sewage backups and toilet overflows. In cases of black water floods, the carpeting and padding should be removed, disposed of and replaced.

The SERVPRO of Northwest Cincinnati technicians are experts in water restoration. They have the knowledge and expertise to inspect any situation and make professional decisions as to the appropriate restoration process to use.

If you are facing water damage in your home, call us today! (513)541-3200!

Signs of Hidden Mold

3/26/2018 (Permalink)

Mold in a home isn’t always clearly visible to the eye or easy to find. But there are some warning signs to look out for that may indicate there is mold growth present.

Musty Odor

A musty smell that is constantly present is an indicator that mold may be growing somewhere in the home. Mold can grow behind walls and under flooring and it is important to locate the source of the odor in order to prevent further spreading.

Water and Moisture Issues

Mold thrives in moist areas. If you have ever had any issues with water damage like flooding basements, leaky pipes, or condensation, it is possible that mold has started to develop. Discoloration or water stains on ceilings, walls, and floors are all signs of water issues and potential mold growth.

Allergy Symptoms

Some people have allergies to mold. If you are allergic to mold and notice that your allergies flare up when you are home and you feel better when you are away, this may be a sign that there is hidden mold in your home.

It is very important to address mold issues quickly because if not resolved, it can spread throughout a property very fast. If you suspect that your home has a mold problem, SERVPRO of Northwest Cincinnati can inspect, assess and remediate your property.

Manmade vs Natural Flooding - Ways to Prepare

3/12/2018 (Permalink)

According to inhabitat.com, there are two types of flooding, natural flooding and manmade flooding. Natural flooding occurs as a result of weather. Heavy rains, flash floods and snow melts are all examples of natural occurrences that can cause water damage. Man-made flooding results due to the malfunction of a man made object. Burst pipes, plumbing issues and faulty water heaters are examples of times when man made flooding can occur and cause water damage.

There are ways to prepare for and help lessen the risk for flooding. For natural disasters, it is important to have a plan in place to communicate with family, especially if evacuation is necessary. Putting together an emergency kit is also a good idea. If possible, preventing water from entering the building at all is always best. Waterproofing basements and sealing walls are both methods that can help keep the water out. For man-made disasters, first of all it is important to check the home insurance policy. Flood detection equipment can be installed to detect water and stop it from flowing into the home. Pipes, water heaters, plumbing, foundations, and drainage systems should all be checked routinely to ensure that they are functioning properly.

Of course, not all flooding can be foreseen and prevented and it can happen when least expected. SERVPRO of Northwest Cincinnati is available 24 hours a day and can respond immediately to a water damage situation. Our highly trained water technicians have the training, expertise, and advanced equipment to restore the property back to preloss condition. So if you have water damage and need help, call us today! (513) 541-3200.

MOLD: The Remediation Process

2/26/2018 (Permalink)

When a home suffers a water damage event, a mold problem can arise and spread quickly throughout the home. The SERVPRO of Northwest Cincinnati technicians are professionals in the mold remediation process and have been trained to properly resolve mold infestation. Special equipment and processes are used to handle the problem.

The Process:

1. Contact SERVPRO of Northwest Cincinnati at (513)541-3200: Upon receiving your call, we will collect information from you to determine what is needed to handle your project.
2. Inspection and Assessment: Our technicians will inspect the property using professional detection equipment to determine mold and moisture levels.
3. Mold Containment: Our technicians will use different containment procedures to prevent the mold from spreading.
4. Air Filtration: Specialized equipment is used to capture mold spores from the air and prevent the mold from spreading during the remediation process.
5. Removing Mold and Mold-Infested Materials: In some instances, it is necessary to remove mold-infested materials, like drywall or flooring, from the home. Anti-microbial agents are used to eliminate and prevent mold growth
6. Cleaning Contents and Belongings: Our technicians thoroughly clean and sanitize the contents in the home affected by mold.
7. Restoration: The structure and contents of the home may require repairs to return the property to preloss condition.

Mold damage is better handled by professionals that have the training and expertise to effectively handle the situation. If you suspect you have mold in your home or property, take the first step in the remediation process by giving us a call today!

SERVPRO of Northwest Cincinnati (513)541-3200

Fire Extinguishers...Important Safety Tips BEFORE a Fire Ever Breaks Out!

2/12/2018 (Permalink)

If used properly, portable fire extinguishers can save lives and property by putting out or containing small fires until the fire department arrives. However, it is important to remember that there are limitations to fire extinguisher use.

The National Fire Protection Association offers some key tips and information regarding the safe use of fire extinguishers. The first priority is to ALWAYS get out safely. Every home should be equipped with working smoke alarms and have a home escape plan in place.

Fire Extinguisher Safety Tips

• Only use a fire extinguisher when the fire is confined to a small area, is not spreading, everyone has exited the building, the fire department has been called, and the room is not already filled with smoke.
• For proper operation, remember the word PASS:
  • Pull the pin – hold the extinguisher pointing away from you.
  • Aim low – point the extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side to side.
• For the home, choose a multi-purpose fire extinguisher that is large enough to put out a small fire but not too heavy to handle.
• Read the instructions before a fire ever breaks out.
• Install the extinguisher near an exit and know when to exit the building. If the room fills with smoke, leave immediately.

With proper use, a fire extinguisher can be an invaluable tool to help fight smaller fires in the home and prevent a larger disaster. But make sure to take the time to learn how to safely use an extinguisher and always remember that the first priority is to get out of the building safely!

Extreme Weather Conditions That Can Cause Damage in Our Area

1/29/2018 (Permalink)

Extreme weather is when a weather event in an area is significantly different from the usual weather in that area. While those living in Kentucky and Ohio do not frequently experience severe weather conditions, there are a few times that weather does become an issue. Droughts, floods, tornadoes, and snow storms are all extreme weather events that can affect our area.

Droughts occur about once every 10 years in the Northern Kentucky / Ohio area. When they occur, these severe dry spells pose significant problems for our area farmers.

Flooding is most frequent here in the winter and spring seasons and affects areas that are normally dry. The many rivers and streams make us susceptible to flooding when we are faced with intense or prolonged heavy rain.

Tornadoes occur in all parts of the world and at any time of day or year. But they are most common in the Midwest during spring and summer afternoons and evenings. Depending on the severity, tornadoes can cause devastating damage to cities, businesses and homes.

Six or more inches of snowfall in a single day constitutes heavy snow in Ohio and Kentucky. This occurs several times a year in northern parts of Ohio but much less frequently in other areas of the state and into Kentucky. Extreme snowfall can cause damage to homes by collapsing roofs. Gusting winds that accompany blizzards also pose a threat to homes and business.

SERVPRO of Northwest Cincinnati is always prepared and ready to help during disasters that result from extreme weather conditions. We respond immediately to flood and storm damage emergencies and we have the training and expertise to restore your property back to pre-storm condition. So if you find yourself in a disaster situation after an extreme weather event, be sure to give us a call!

SERVPRO of Northwest Cincinnati - (513) 541-3200

Celebrating Martin Luther King, Jr.

1/16/2018 (Permalink)

Martin Luther King, Jr. was an influential civil rights leader who believed in the power of words and peaceful demonstrations to portray his ideas and beliefs. Each year, on the third Monday of January, we celebrate his life and achievements. While the message of Martin Luther King was mainly about equality and civil rights, there is so much more that can be taken from his examples. He believed very strongly in what he preached, but he never resorted to violence in order to portray his messages. As a matter of fact, he strongly discouraged any forms of violent protesting. Instead, he promoted peace and love for all mankind, using powerful speeches to portray his ideas. In the difficult times that our country has been experiencing lately, this may be one of the most important lessons that we can learn from Martin Luther King. Whatever our cause may be, violence is never the best way to get the support and results we desire. So today let’s remember the words of Martin Luther King, “Nonviolence is the answer to the crucial political and moral questions of our time; the need for mankind to overcome oppression and violence without resorting to oppression and violence. Mankind must evolve for all human conflict a method which rejects revenge, aggression, and retaliation. The foundation of such a method is love.” These words definitely stand the test of time.

Happy New Year from SERVPRO of Northwest Cincinnati

1/1/2018 (Permalink)

Well, it is New Year’s Day and many will make resolutions for 2018 with aspirations of living a healthier lifestyle, losing weight, dropping a bad habit or being more organized. One important resolution to add to the list that could actually save lives in 2018 is to commit to getting prepared for emergencies.

Families and businesses need to have a plan in place just in case a disaster occurs. The American Red Cross offers a few steps to prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So this year, add being prepared for emergencies to your list of resolutions and stay safe in 2018! Be prepared!

Happy New Year from SERVPRO of Northwest Cincinnati!

Merry Christmas from SERVPRO of Northwest Cincinnati

12/25/2017 (Permalink)

The holiday season is the perfect time to show appreciation for those that make our success possible and to offer our very best wishes for a prosperous future. We know that our accomplishments and achievements in the water, fire and mold damage restoration industry would not be possible without our hard working employees, dedicated colleagues in the restoration industry, and our trusting customers. We truly appreciate the efforts of all those that we work with day in and day out to help our customers in need. So we would like to say thank you for your continued loyalty and goodwill throughout the year. And our sincere wish is that you find peace, joy, hope and happiness today and in the new year ahead!

Merry Christmas!

SERVPRO of Northwest Cincinnati

Did you know…SERVPRO of Northwest Cincinnati Offers Continuing Education Courses?

12/20/2017 (Permalink)

Next CE Class: January 18^th, 2018…Register by January 2^nd

At times throughout the year, SERVPRO of Northwest Cincinnati offers Continuing Education courses. The courses are usually held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio 45240.

Offered courses are both credit and non-credit courses and they are available to insurance agents, insurance adjusters and real estate professionals. The courses are designed to provide those in attendance with valuable information to allow them to better service their clients.

Some of the common course topics include fire damage restoration, understanding mold in the restoration industry, water damage restoration, biohazard cleanup, and ethics and these Continuing Education Courses are offered periodically throughout the year. 

Our next course will cover the topic of “Ethics” and be held on January 18^th, 2018 from 8:30am to 11:30am. To find out more about this upcoming Continuing Education course or to register for the class, contact SERVPRO of Northwest Cincinnati at (513) 541-3200 or email mobrien@hartkes.com

'Tis the Season to Give

12/18/2017 (Permalink)

The holiday season means time spent with family, enjoying meals together, exchanging gifts, and other family traditions. But the holiday season is also the perfect time to remember the less fortunate and incorporate giving back into your family holiday traditions.

There are many creative ways to give back. And not all acts necessarily involve a large monetary commitment. Here are several great suggestions:

• Leave a note of cheer on someone’s windshield.
• Give a complement each day leading up to the holiday.
• Pay for the order of the person behind you in the drive-thru line.
• Bake cookies and bring them to a nursing home or the fire department.
• Offer time at a local animal shelter to walk dogs or simply spend time with them.
• Purchase a few $5 or $10 gift cards and give them to those that you interact with often like the mailman or a cashier.
• Anonymously pay someone’s layaway.
• Donate the spare change in your car to the Salvation Army on your way into the store.

Even the smallest acts of kindness can have an impact. They can brighten the recipient’s day as well as your own and anyone who witnesses the act. They can have a ripple effect, inspiring others to give as well. These are just a few ideas of ways to spread kindness and joy to others during the holiday season. What can you add to this list?

SERVPRO of Northwest Cincinnati wishes you a joyous holiday season of giving!

Common Holiday Hazards for Pets

12/11/2017 (Permalink)

The holidays can be a wonderful time of year…Time spent with family and friends, enjoying festive parties, food, decorations and gifts. But an emergency trip to the vet with a sick pet is a sure way to put a damper on your holiday celebrations. According to realsimple.com, there are several common holiday items that can be harmful to your pets.

6 Holiday Hazards to Pets:

1. Turkey Bones: Resist those cute, pleading eyes! Turkey bones can splinter and puncture internal organs!
2. Sugar-Free Baked Goods: Artificial sweeteners can cause the blood pressure of animals to drop to dangerously low levels!
3. Chocolate: Chocolate is very dangerous to dogs and can cause agitation, intestinal issues, high heart rate, seizures and even death.
4. Holiday Plants: Mistletoe and holly can be toxic if ingested by animals.
5. Tinsel and Ribbons: If swallowed, these can cause intestinal obstruction.
6. Hustle and Bustle: Pets feel anxiety too! Constant visitors and activity can be confusing and stressful for your pet. Provide a quiet space for your pet to relax if showing signs of anxiety.

So when enjoying your holiday celebrations this season, be sure to keep in mind the safety of your four legged friends! Take precautions and protect your pet from unnecessary holiday hazards! Happy Holidays from SERVPRO of Northwest Cincinnati!

Great Tips for Hanging Holiday Lights...

12/4/2017 (Permalink)

The holiday season has arrived and with this, the time has come to dig out the tangled holiday lights from the dusty attic and turn the exterior of your home into a blinking, twinkling display of holiday cheer. While this job can sometimes be challenging, there are a few tips provided by bobvila.com to help homeowners with the task of transforming their home into a wondrous holiday display.

TIPS FOR HANGING HOLIDAY LIGHTS

• Create a Master Plan: Take a look at your home from the street and devise an overall plan. Take into consideration eaves, pillars, posts, windows and doors. Look at bushes, trees and paths. All of these can be perfect locations for adding lights.
• Find Balance: Most people focus mainly on the roofline when hanging holiday lights, forgetting about balancing it with lights below!
• Measure: Try to get an accurate measurement of how many lights you will need. One way to determine lighting for trees is to multiply the height times the width, then double that figure to get its square footage.
• Assess: Test your lights before it is time to hang them. Check that lights and cords are in good repair and are rated for outdoor use. Check manufacturer recommendations to determine the number of lights you can safely string together. Never connect different types of lights on the same circuit or outlet.
• Plastic Clips: Use plastic clips instead of hammer and nails to secure lights to roofs and walls.
• Safety: Work with a partner when hanging lights. If using an extension ladder, place it firmly on flat ground, extend it well above the eaves, and lean it at a safe angle for climbing.

Hanging outdoor lights can be a daunting task that many dread from year to year. Planning ahead and following these tips will help simplify your holiday decorating and leave more time to enjoy festivities!

HAPPY HOLIDAYS FROM SERVPRO OF NORTHWEST CINCINNATI!!

Prepare for the Hustle and Bustle of Holiday Shopping

11/27/2017 (Permalink)

Now that Thanksgiving is behind us, the holiday shopping season has kicked off in full force with Black Friday shoppers racing to get the best deals of the season. For many of us, the holiday shopping season is a time of stress and anxiety. How can I possibly stay within my budget and wow everyone with gifts on Christmas morning? Realsimple.com has provided a list of shopping survival tricks to help anxious shoppers get through the holiday season.

• Make a List: Yes, make a list and check it twice! Write down everyone you plan to buy for, including those that you will want to give holiday tips (mail carrier, hair stylist, etc.) Include gift ideas and the maximum amount you are willing to spend. This will help with managing your budget.
• Start Early: Don’t wait until after Thanksgiving to begin your shopping. Keep an open “Christmas gift buying mind” all year long. You just might happen upon the perfect Christmas gift for dad in July!
• Research Online: Research brands or models for particular items online before buying. Read online reviews and feedback for just about anything you are considering. Check price comparison sites to find the best deals available on items you wish to purchase.
• Brave the Black Friday Crowds: The day after Thanksgiving is truly a day for good shopping deals. If you are willing to fight the crowds, you may save some money on Black Friday.
• Take Advantage of Cyber Monday: Cyber Monday is the Monday after Black Friday and is the biggest online shopping day of the season. Most retailers participate by offering discounts on this day so if you have online shopping to do, be sure to check out Cyber Monday.
• Get No Cost Holiday Shipping: Look for Free Shipping deals whenever possible when shopping online for holiday gifts.

This season take the stress out of your holiday shopping. Consider these tips in order to lessen your holiday gift spending and still provide the perfect gifts for your family and friends! Happy Holidays from SERVPRO of Northwest Cincinnati!

Holiday Travel Tips to Lessen the Stress

11/20/2017 (Permalink)

If you are traveling during the upcoming holiday season, don’t let the stress of the hustle and bustle get you down. Realize ahead of time that there are millions of others that are also traveling and take steps to help cope with the situations that may arise due to the busy holiday traveling season. Travelchannel.com has provided the following tips to help you survive and calmly get to your destination.

HOLIDAY TRAVEL TIPS

• Do Your Research: Plan alternative routes when traffic gets overwhelming. Maybe there is a more scenic route that might take a little longer but has less traffic. When flying, be sure to check the airline’s restrictions ahead of time. Know the fees for carry-on luggage and checked bags.
• Stay Connected: Load your smartphone with all the latest travel apps before leaving home. There are apps to provide updates on flights, airport lines, cheapest gas, cleanest bathrooms, etc. You name it and there’s probably an app for that!
• Pack Light: If possible, avoid checking bags at the airport altogether.
• Pack Earplugs: The best way to escape stressful surroundings is to escape to a quiet place. Pack earplugs to turn down the crying babies, loud music, or loud talker sitting in the next aisle!
• Pack Snacks & Drinks: It’s more difficult to remain calm and make good decisions when you are hungry and your belly is growling. Always have snacks handy for when the need arises.
• Ship the Gifts or Give Gift Cards: For lighter travel, ship your gifts ahead of time or give gift cards.
• Travel on Off-Peak Days: The day before the holiday is always the most highly traveled. Try traveling on the actual holiday to avoid crowds and traffic.
• Travel Early or Late in the Day: Flights that leave early in the day are on-time more often. And avoid heavier traffic on the highways by traveling by car through the night.

Busy holiday travel is much easier to cope with if it is expected and planned for accordingly. While the hectic crowds and stress may not be completely avoided, one can definitely overcome the challenges by considering these tips when planning travel. Happy Holidays from SERVPRO of Northwest Cincinnati!

Happy Thanksgiving from SERVPRO of Northwest Cincinnati!

11/13/2017 (Permalink)

Well, it’s that time of year again to reflect on what we are thankful for! As Thanksgiving approaches, we at SERVPRO of Northwest Cincinnati would really like to take this time to thank our dedicated employees and trusting customers.

Dedicated Employees

We are very thankful for our dedicated employees. Our office staff and the water and fire crews put in long hours day after day. They are willing to put themselves in messy situations in order to help families and businesses get their lives back in order. They are eager to learn new processes so that we can continue improving on our services to our customers. We are very appreciative of their continual efforts.

Trusting Customers

We are thankful for our customers. We appreciate the confidence that our customers place in us to help them through their difficult times. From homeowners, to business owners, to agents and adjusters, we appreciate their trust in us to handle the job right.

During the hectic, chaotic times when disaster events are occurring, it is difficult to take the time to give thanks. So for this Thanksgiving season, we want to be sure that our employees and customers know that we appreciate them!

Happy Thanksgiving from SERVPRO of Northwest Cincinnati!!

Let the Professionals Do the Work!

11/6/2017 (Permalink)

After facing a fire damage situation, some homeowners might think they can save some money by handling the cleanup themselves. But what many do not realize is that exposure to soot can possibly have negative effects on health.

Soot is the fine black particles composed of carbon and produced by the incomplete combustion of coal, oil, wood, or other fuels. It can consist of toxic acids, chemicals, metals, soils, and dust. The toxic composition coupled with the fact that soot particles are extremely tiny is what can make it dangerous. The airborne particles are virtually invisible so one can unknowingly be affected by inhalation or ingestion. It can travel into the lungs and bloodstream.

So unfortunately, safety risks from a fire do not end once the fire is out. During the fire damage restoration process, it is important to have proper safety equipment and ventilation procedures to ensure the safety of those exposed. The SERVPRO of Northwest Cincinnati technicians have specialized fire damage restoration training and expertise to handle the cleanup in a safe and effective manner. So if you are faced with a fire damage situation, let the professionals do the work! Call us at (513)541-3200 and we can make it “Like it never even happened.”

Thank You Veterans!

11/2/2017 (Permalink)

SERVPRO of Northwest Cincinnati would like to take this opportunity to thank our American Veterans!

Veterans Day is a special day set aside to honor American veterans, both living and dead, who have devoted themselves to serve our great country. This day is dedicated to showing our American veterans that we appreciate the sacrifices they have made to preserve the freedom of our country.

Veterans Day is a federal holiday and some Americans will even benefit with time off work or school. As we enjoy this break from the daily grind, we should definitely make an effort to thank veterans and show our appreciation for the sacrifices they have made.

How about sending a note or a card to a veteran either in the hospital or living in a retirement home? A brief, in person visit would be even better! Asking a veteran about his service and just listening to his story is a great way to show appreciation. Attending a Veterans Day event, proudly flying the American flag and donating to a veterans organization are also all ways to show appreciation.

So this year, be sure to remember and appreciate those who have sacrificed to provide our freedom! Find a way to thank a veteran!

Controlling Odors After a Fire

10/31/2017 (Permalink)

One of the most important concerns for complete restoration after a fire is controlling or eliminating the odors. When attempting to eradicate the odors after a fire, there are many factors that must be taken into consideration during the restoration process. These factors all impact the strength of the odor that is left behind.

Factors that Affect Fire Odor

• Size – Larger fires burn more objects and bring more smoke. With more smoke, there is stronger smell.
• Length – The longer a structure has been exposed to smoke, the more deeply the odor has seeped into porous materials.
• Space – The smaller the room where the fire occurs, the more intense and concentrated the smoke odor becomes.
• Items – Not all items smell the same when burning. For example, wood and plastic have very different smells and consistency. This needs to be considered during the restoration process.

Where the fire damage occurred and what items burned are the two main concerns in the fire restoration process. The technicians at SERVPRO of Northwest Cincinnati are fire restoration specialists and have the training, expertise, and equipment to analyze the damage and restore your property back to pre-fire condition.

Keep the Fun in Halloween this Year..Tips to Avoid Fires

10/23/2017 (Permalink)

Creative costumes, pumpkin carving, and spooky decorations all make Halloween fun for the kids. But what could spoil a good time more than a fire accident?!

NFPA.org provides a few simple fire safety tips to help keep the kids out of fire danger on Halloween.

• Keep costumes flame-resistant or flame-retardant. And for home-made costumes, choose materials that will not easily ignite.
• Many fall themed decorations, like cornstalks and dried flowers are highly flammable. Always keep them away from open flames.
• Use a battery operated light inside of carved pumpkins instead of a real candle.
• Keep pathways and exits clear of decorations so that nothing is blocking escape routes.
• Stress to the kids the importance of staying away from open flames.
• Review and practice with the kids how to stop, drop, and roll just in case their clothing would catch on fire.

SERVPRO of Northwest Cincinnati wishes you a very happy and SAFE Halloween!

SERVPRO of Northwest Cincinnati is Available for Emergency Service!

10/16/2017 (Permalink)

When severe storms hit, they most often hit unexpectedly and can be devastating to a home. Hail storms, tornadoes, floods and blizzards all have the potential to damage a home.

Roof Damage

Roofs are most commonly affected by storms and can be very costly for homeowners to repair. Tornadoes and high winds can cause fallen trees and branches. Shingles can be blown off leading to water leaking into the home and causing water damage. Vents, gutters, downspouts and flashing are all susceptible to damage during storms as well.

Following a storm, in order to prevent further damage, it is always important to look for signs of roof damage. Some things to look for are holes, missing or dented shingles, and dented or cracked gutters and downspouts.

SERVPRO of Northwest Cincinnati is available 24/7 for emergency service if your home is damaged by a storm and you need help immediately. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs. Some of the emergency services that we provide include temporary board up, temporary fencing, tarping, and tree removal. So if you find yourself in need of emergency service, give us a call any time day or night! (513) 541-3200.

Why I've Decided a Finished Basement is Not for Me...

10/9/2017 (Permalink)

Cassie taking a call from a customer with water damage.

From the perspective of Cassie Kohrs – Administrative Assistant, SERVPRO of Northwest Cincinnati

When you think of buying a new home what do you envision? When I was younger I dreamed of the perfect basement where I could host parties and my future kids could play. I wanted to be able to walk out of my basement and right into my backyard. What I didn’t think of though, are the disasters that can happen that may make my picturesque home an expensive project to fix! As an administrative assistant at SERVPRO of Northwest Cincinnati, answering customer calls day after day, I have learned a few things! While I don’t own a home yet, I definitely hope to in the future. That is why I am thankful to this industry for teaching me what to look out for when I finally get to buy that dream home.

            One of the very first things I noticed when I started working for SERVPRO of Northwest Cincinnati is a trend of storm damage to basements. When Cincinnati gets hit with heavy storms the most common place we clean up is the basement. We see damage all the time from sump pump failures, sewage backups, water flooding in from window wells, and underneath doors. Many times these basements are finished and we have to tear out carpet, padding, and drywall. These are often expensive to clean up and then put back together and in some cases the damage isn’t even covered by insurance. It didn’t take long for me to become disillusioned from that perfect finished basement! That however, doesn’t mean that this has to become wasted space.

            Basements, even if unfinished can be a great place for many things. For instance, a basement makes the perfect laundry room. Growing up I didn’t have a finished basement but my dad built a great table that made the ideal work bench for folding laundry. A work bench like this could also be perfect as a crafting or tool table. Unfinished basement space can also be utilized as storage. But I have learned to make sure that items stored on the ground should always be in a deep plastic container so that, in the unfortunate event of a flood, the stored items are safer from water. Another good idea is to store the contents on racks that are at least a foot or two off the ground. And as an extra precaution, I would advise placing these in waterproof containers as well to help prevent water damage. This is especially essential if you are storing important papers, or family photos.

            I personally am not disappointed that I won’t have a big fancy finished basement someday. I am perfectly happy to adjust that part of my future home. (It just means that I get to claim that as my crafting room!) I also don’t want to discourage others from having a finished basement. These are very nice spaces if you are willing to risk the possibility of flooding. However, I will say that if you have a finished basement or are interested in having one in the future, talk with your insurance company and find out what kind of coverage you have and what coverage is available. Also, make sure that you are prepared for this situation by keeping the SERVPRO of Northwest Cincinnati phone number handy. We are always here to help!

(513) 541-3200

Causes of Water Damage

10/2/2017 (Permalink)

There are many different causes of water damage in a home. Much of the time it is impossible to predict or prevent water damage from occurring, but just knowing the most common causes might just help!

Broken Pipes and Hoses

Burst pipes, broken water lines and cracked hoses often lead to water damage in the home. Periodically checking these can prevent a water loss before it ever happens. Maintenance is key!

Accidents

Accidents do happen! Overflowing sinks, toilets and bathtubs all commonly cause water damage in the home. And who is most guilty of this? The children! To help prevent an accident in your home, always check that faucets are turned off and make sure the kids aren’t overflowing the tub!

Sewer Back Ups

Sewer back-ups can cause a lot of nasty damage! Watch for tree roots growing into drain lines!

Basement Moisture and Leaks

Leaky foundations and moisture in the basement often result in damage as well. Dehumidifiers, waterproofing, and sump pumps can all be very helpful in warding off major water damage occurrences.

Weather

Interior water damage also occurs as a result of weather. Flash flooding happens when least expected. High winds and hail can cause roof damage. Regularly cleaning the gutters and inspecting the roof for damage can definitely help prevent a future water damage incident.

Knowing what causes most water damages in a home can definitely help with prevention. Take a look at your home for signs of potential problems. A few preventative steps today might just save you from a larger water disaster in the future!

EMERGENCY PREPAREDNESS at the Office

9/25/2017 (Permalink)

Are you prepared for an emergency at the office?

Do you…

• …have an evacuation plan in the event of a fire?
• …know where the nearest emergency exit is located?
• …have someone appointed to provide direction in the event of an evacuation?
• …practice fire drills at least once a year?
• …know to take the stairs instead of the elevator during disasters?
• …realize that you should move away from windows during a tornado?
• …have specific plans for disasters common to your location? (ie. Earthquakes)
• …have strategies to deal with power outages?
• …have a plan to handle computer network failures?

The safest workplaces are those that plan ahead and prepare before an emergency ever strikes. Take a moment now to evaluate your emergency preparedness at work. Putting just a little time and thought into preparation now can improve your safety later if you find yourself in an emergency at work.

Roof Damage? Call SERVPRO of Northwest Cincinnati!

9/18/2017 (Permalink)

Hail is a form of solid precipitation that consists of balls of ice called hailstone and occurs during severe storms. According to the National Storm Damage Center, hail causes approximately $1 billion in damages per year in the United States to homes, buildings, cars, and crops.

Types of Hail Damage

Roof Damage – When hail storms hit, the most common damage to homes and buildings is to the roof. When the roof damage goes undetected or unrepaired, more damage can occur to the home or building as water leaks through the roof and into the walls.

Window and Siding Damage – Often high winds accompany hailstorms causing the hail to fall at angles. When this happens, windows and siding can crack which also leads to the threat for additional water damage to the home.

Automobile Damage – The glass, plastic and metal surfaces of vehicles are particularly susceptible to damage from hail. Dents in the metal or cracks in the windshield glass are common occurrences in hailstorms.

Steps to Minimize Hail Damage

There are a few steps that one can take to minimize hail damage.

Close Curtains or Blinds – Closing the window treatments can help prevent the wind from blowing broken glass into the interior of the building.

Park in Garage – To protect vehicles, park inside a garage or under a carport.

New Roof – If replacing your roof, consider using impact-resistant materials to help avoid future hail damage.

Hailstorms can be extremely destructive to commercial or residential buildings, especially roofs. If you are caught in a hailstorm and suspect that you have damage, SERVPRO of Northwest Cincinnati provides 24 hour emergency restoration services including board ups and roof tarps. We respond quickly to prevent further damage to your property!

Just call SERVPRO of Northwest Cincinnati (513)541-3200!

Mold vs Mildew: What is the Difference?

9/11/2017 (Permalink)

When it comes to mold and mildew, many often wonder, “What is the difference?” HGTV.com compares mold and mildew to siblings, stating that they have a few matching characteristics but they also have some striking differences.

As for similarities, they both strive in warm, moist areas and they both are able to grow on a multitude of surfaces. They are also both two types of fungi that no one is ever happy to find in their home!

Differences between mold and mildew can be seen in their appearance. Mold is usually fuzzy in appearance and can be various different colors, but it is most often black or green. Mildew, on the other hand, usually grows in a flat pattern and may appear powdery. It is usually white or gray in color. One interesting difference between mildew and mold is that there is no use for mildew. On the contrary, some molds are actually used in food production. For example, Penicillium is used in the production of cheese.

While mold and mildew definitely have differences, the methods to prevent mold and mildew in the home are very much the same. All areas of the home need to be kept dry and moisture-free. Humidity levels inside the home should be checked and controlled. Any leaks need to be repaired quickly and HVAC systems should be inspected regularly.

SERVPRO of Northwest Cincinnati specializes in mold testing and remediation. If you suspect mold is an issue in your home, give us a call today! (513) 541-3200

The SERVPRO Disaster Recovery Team Aids with Hurricane Relief

9/11/2017 (Permalink)

In late August, the state of Texas was drastically affected by Hurricane Harvey. Billions of dollars of property damage was sustained to homes and businesses throughout the state. And unfortunately, September brought Hurricane Irma to the state of Florida, also leaving a trail of devastation and destruction.

SERVPRO of Northwest Cincinnati is proud to be a part of the national SERVPRO Disaster Recovery Team to help the people whose lives have been disrupted by these natural disasters. Our Disaster Recovery Team is available 365 days a year and is always prepared for the unpredictable. When localized storms overwhelm the local restoration companies, SERVPRO’s Disaster Recovery Team is there to help manage the workload. SERVPRO has mobilization teams across the country to travel as needed, to support recovery after large storm events. With mobilized local command centers, management, crews, equipment and more than 1,650 franchises nationwide, the SERVPRO Franchise System has the ability and the manpower to relocate where needed and help make it “Like it never even happened.” 

Our thoughts are with all those affected by the recent hurricanes as well as with all those assisting with the recovery efforts! Our hope is that with everyone working together, it will be a smooth, efficient and successful restoration and recovery process.

Avoiding Fires in the Kitchen

9/4/2017 (Permalink)

According to the National Fire Protection Association, cooking fires are the number one cause of home fires and the leading cause of kitchen fires is unattended cooking!

The American Red Cross offers many helpful suggestions to help avoid fires in the kitchen.

• Never leave cooking food unattended.
• Use a timer to remember that the stove or oven is on.
• Don’t wear loose clothing or sleeves while cooking.
• Keep children away from the cooking area.
• Keep flammable items away from the stove or oven.
• Clean cooking surfaces on a regular basis to avoid the buildup of grease.
• Have a fire extinguisher on hand and understand how to use it properly.
• Make it a routine to check the kitchen before leaving the home or going to bed each night to ensure that the stove and oven is turned off.
• Install working smoke alarms near the kitchen and on each floor of the home, near bedrooms.
• Replace smoke alarm batteries regularly so that they are always in good working order.

SERVPRO of Northwest Cincinnati is locally owned and operated so we are ready and able to respond quickly to any fire damage emergency. If you find yourself in any fire damage situation, give us a call! (513) 541-3200

September: National Preparedness Month

8/28/2017 (Permalink)

It is almost September! Did you know that September is National Preparedness Month? National Preparedness is observed in the United States every September with the hopes of encouraging Americans to prepare for emergencies in their homes and businesses.

How Can You Prepare?

Disasters usually strike unexpectedly, rarely giving any warning signs. But with a little thought and planning ahead, you can be better prepared for a disaster.

Disasters in the Home

No one expects a home fire. But there are steps you can take to be prepared just in case! Do you have an escape plan? Or how about a family meeting place outside the home? Do you have working smoke alarms in your home? How about a fire extinguisher? These are all ways to plan ahead and be better prepared for a fire disaster in your home.

A flooded home can also come unexpectedly. Have you checked and maintained the sump pump? How about the gutters on your home…Are they clean? Is your roof in good condition? Do you have your insurance agent’s contact information handy? How about the SERVPRO of Northwest Cincinnati phone number? You might be in need of clean up and restoration!

Disasters in the Business

Are you prepared if disaster strikes your business? Many business owners are caught off guard when disaster strikes, but there are steps to take to be better prepared. Does your insurance policy cover the type of disasters that are most likely to affect your business? Do you have a plan in place to help continue business operations during the recovery process? Is your business data backed up? Have you contacted SERVPRO of Northwest Cincinnati to develope an Emergency Ready Profile?

Join the nation this September by making an effort to be prepared! Take action now by planning ways to stay safe and lessen the impact a disaster might have on you, your family and your business!

SERVPRO of Northwest Cincinnati (513) 541-3200

More About Our Upcoming Continuing Education Course...

8/24/2017 (Permalink)

SERVPRO of Northwest Cincinnati is offering a free continuing education insurance credit course entitled, “Understanding the Restoration Industry: Property Fire Damage Restoration.” This course is for OHIO licensed agents and will be held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on September 20, 2017 from 8:00am to 12:00pm with registration beginning at 7:30am. Please note that 100% attendance is required to receive CE credit for this course. Breakfast will be provided!

This course has been designed to teach and explain the special procedures used by professionals in mitigating and restoring fire damage claims. The purpose of the course is to provide insurance professionals a better understanding of what the insured is going through when they experience a fire damage situation as well as what is involved with the work performed by the mitigation vendor at fire damage work sites. Those in attendance will learn emergency tips which can drastically reduce the cost of the claim if performed in a timely manner and they will see examples of work performed to mitigate fire damage.

For reservations or more information, contact SERVPRO of Northwest Cincinnati at 513-541-3200.

Please RSVP by September 13, 2017!

Course Number: 43375-OH

Water Damage in Cincinnati, Ohio Home

8/21/2017 (Permalink)

A faucet was left running in the bathroom on the second floor of a home in Cincinnati, Ohio and as a result, there was water damage throughout the home. Not only was there damage to the second floor bathroom, but the first floor dining and living rooms and the basement were all affected as well. The carpet and padding was saturated and the drywall and ceilings were damaged. As part of the restoration process, the contents of the home needed to be moved into a temporary pod so that the SERVPRO of Northwest Cincinnati water technicians could perform the appropriate tasks to effectively dry the home. Once the contents were removed, the SERVPRO Water Technicians took all the necessary steps to complete the dry out process and then the contents were reset in the home. The homeowners were very satisfied with the results!

Commercial Fire Loss? We Can Help!

8/18/2017 (Permalink)

According to the U.S. Fire Administration – Federal Emergency Management Agency, from 2009 to 2011, fire departments responded to about 86,500 nonresidential building fires in the United States. These fires resulted in $2.6 billion in property losses which accounted for 22 percent of the total dollar loss from all fires (residential and nonresidential). Because nonresidential fires include commercial properties, these fires can lead to a significant economic impact on communities due to lost jobs and closed businesses.

Fire damage can be devastating for a business property. In addition to the fire and smoke damage, water damage can also occur due to the efforts of firefighters and sprinkler systems. Many times, after suffering a fire loss, businesses are forced to temporarily shut down. And in some instances, the damage is so devastating that the business in unable to recover and closes permanently. Commercial restoration presents different challenges. SERVPRO of Northwest Cincinnati has the training and expertise in both commercial fire and commercial water restoration and understands that every hour spent restoring a business to pre-fire condition is an hour of lost revenue and productivity. We offer 24 hour emergency service. We respond quickly to mitigate the damage and manage the project through to completion in order to get the business back up and running as quickly as possible.

So if your business experiences a fire loss emergency, call SERVPRO of Northwest Cincinnati for immediate response. We are a trusted leader in the fire and water restoration industry and we will work tirelessly to get you back to business.

(513) 541-3200

Did you know…SERVPRO of Northwest Cincinnati Offers Continuing Education Courses?

8/18/2017 (Permalink)

At times throughout the year, SERVPRO of Northwest Cincinnati offers Continuing Education courses. The courses are usually held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio 45240.

Offered courses are both credit and non-credit courses and they are available to insurance agents, insurance adjusters and real estate professionals. The courses are designed to provide those in attendance with valuable information to allow them to better service their clients.

Some of the common course topics include fire damage restoration, understanding mold in the restoration industry, water damage restoration, and biohazard cleanup.

These Continuing Education Courses are offered periodically throughout the year. To find out more about upcoming Continuing Education courses or to register for a class, contact SERVPRO of Northwest Cincinnati at (513) 541-3200.

Our Process to Restoration After Water Damage...

8/14/2017 (Permalink)

A homeowner can be faced with a water damage when they least expect it! A burst pipe, flash flooding, clogged gutters, an overflowing sink can all cause water damage to a home. When homeowners are faced with an unexpected water damage they want to know that their home will be back in order as soon as possible. SERVPRO of Northwest Cincinnati has a proven process to restoration after a water loss.

Within ONE HOUR from the first notice of loss, one of our professionals will be in contact with the homeowner to arrange for service to begin.

And within FOUR HOURS from the first notice of loss, our expert crews will be on-site to start mitigation services. We understand that quick response is the key to reducing damage and saving money!

Once onsite, our trained and fully equipped crew will walk through the job process with the homeowner, explaining what to expect. We know that open communication is very important to build trust with our customers!

Our water crews will begin pretesting for restorability, working from the source of the damage outward. And within EIGHT business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person.

Our professional crews will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time. And after the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction. We want to leave a job knowing that the homeowner is satisfied and happy with the results.

Water Damage – The Equipment We Use During the Dry-Out Process

7/17/2017 (Permalink)

In the event of water damage to a residential or commercial property, trained professionals and expert equipment are very important for the restoration process. Our water technicians use exceptional equipment to extract and eliminate moisture from a property.

Detection equipment is used to find the areas of the structure that are affected by water and to determine the extent of moisture absorption. This equipment is also used to verify that the environment has been dried thoroughly upon project completion.

Extraction equipment is the equipment used to actually remove water from an area. This equipment is used to clean carpets and upholstery as well as to remove water from floors.

Airmovers and dehumidifiers are used during the dry-out process to enhance moisture evaporation and reduce drying time.

And finally, to neutralize and eliminate any odors left behind after the water intrusion, deodorization equipment is used to help restore the area to preloss condition.

HAPPY JULY 4TH! Fireworks & Weather - Did you know...?

7/3/2017 (Permalink)

Fireworks displays are affected by many different weather factors. Wind, drought, lightning and rain can all have an impact on July 4^th celebrations.

Wind can really affect the quality of the display as well as pose a safety risk if not monitored closely. Calm wind doesn’t allow for the smoke to dissipate which means that the fireworks won’t be as vivid as spectators try to see them through the smoke. Strong wind affects the direction of the fallout, potentially blowing hot embers and smoke into the spectators.

A location experiencing a drought is not ideal for a fireworks show. This could be very dangerous as there is potential for fire damage when the fallout lands on dry grounds and possibly sparks a fire.

Lightning can also be one of the most dangerous weather conditions that affects a fireworks show. It is possible that lightning can strike the unlit fireworks and ignite them on the ground, which is very dangerous for anyone sitting nearby. It’s important to remember to always take shelter indoors if lightning is in the area!

And finally, while most would expect otherwise, rain is not really an issue for fireworks displays. As long as the pre-lit fireworks are protected from the rain so that the fuses are kept dry and will light, the fireworks will still burst through the raindrops and be seen without problems.

So this July 4^th, be sure to take the weather into consideration as you head to your local fireworks display!

We at SERVPRO of Northwest Cincinnati wish you a happy and safe Independence Day!

MOLD - Where does it hide?

6/26/2017 (Permalink)

Mold is a fungus that thrives in warm, damp and humid areas. It lives both indoors and outdoors and can spread quickly through a property.

Where does mold hide?

Mold thrives in moist areas. It can most commonly be found in places like showers and tubs, leaky sinks or pipes and basement walls or crawlspaces. But sometimes it hides in places you might never suspect! According to the United States Environmental Protection Agency (EPA), mold may be hidden in places such as the back side of dry wall, wallpaper, or paneling, the top side of ceiling tiles, or the underside of carpets and pads. Other possible hidden locations include areas inside walls around leaking pipes, the surface of walls behind furniture (where condensation forms), inside ductwork, and in roof materials above ceiling tiles (due to roof leaks).

Mold Cleanup

If you discover mold in your home and need professional service, SERVPRO of Northwest Cincinnati has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation.

Call Us Today for any Mold Remediation Services!

(513) 541-3200

If Disaster Strikes Your Business…ARE YOU READY?

6/19/2017 (Permalink)

SERVPRO of Northwest Cincinnati responds quickly, 24 hours a day/7 days a week if your business is suddenly hit by an emergency or disaster. We have the resources and expertise to handle any size disaster. From a small business building to a large high rise building, we can handle the situation.

According to research, nearly 50% of businesses permanently close following a large disaster. Of the businesses that do survive, the majority of them had a preparedness plan in place. We are always ready to respond when disaster strikes your business, but did you know that we can also help you set up a preparedness plan for your company before disaster strikes?

SERVPRO of Northwest Cincinnati can help you pre-plan by developing a SERVPRO Emergency READY Profile for your business. With this plan in place, the interruption of your business operations is minimized because you will have an immediate plan of action. Knowing what to do in advance of an emergency is key to timely mitigation and can minimize the damage to your company.

Call us today to find out more about the SERVPRO Emergency Ready Program! Be “ready for whatever happens.”

Three Risks To Avoid With Extension Cord Use

6/12/2017 (Permalink)

Extension cords are a very useful and common household item that, if not used with care, can pose a threat in the home. According to SixWise.com, there are three main risks presented with the use of extension cords:

1. Fires
2. Electrical Burns
3. Tripping

Fires

The Consumer Product Safety Commission (CPSC) estimates that extension cords cause about 3300 residential fires each year. These fires are caused by short circuits, damaged cords, and overloading cords. These risks can be avoided by regularly checking and replacing old, damaged cords, not overloading cords or sockets, not running cords under rugs or near heaters, and just being aware when using extension cords for overheating.

Electrical Burns

According to the CPSC, electrical burns to the mouth accounted for half of the extension cord related injuries to young children. Plugs, outlets and cords can be very intriguing to young children who do not realize they are dangerous. Keep all extension cords out of reach of children!

Tripping

The CPSC claims that about half of extension cord related injuries involve fractures, lacerations, contusions, or sprains from people tripping over the extension cords and that the elderly are the most at risk for this type of injury. The solution to avoid this risk is to simply avoid placing extension cords in areas where people walk. Instead, run cords along walls or thread them behind tables or other furniture where they are out of the way.

Most people do not consider the dangers of extension cords until something actually goes wrong. Don’t make that mistake…Use your extension cords with caution and care!

With Warmer Weather Comes Threat for Tornadoes..Be Prepared!

6/5/2017 (Permalink)

Now that the warmer months have arrived, we are seeing beautiful flowering trees, warmer temperatures and budding tulips. But with the wonderful warmer season, also comes the threat of tornadoes.

Tornadoes often appear with little warning and bring strong, disastrous winds that often cause serious damage. While tornadoes are difficult to predict, we can prepare for them by thinking ahead and coming up with a tornado safety plan ahead of time.

Dr. Greg Forbes, a severe weather expert at The Weather Channel, suggests following these tips in order to be ready if a tornado strikes:

• Figure out a safe place to ride out the storm – If caught out in a storm, get home as quickly as possible, and if that’s not possible, get to a sturdy building.


• Get away from windows and get underground – Stay as far away from windows as possible and make every effort to get underground. A basement or a storm shelter is an ideal location to ride out the storm.


• If a tornado appears while you’re on the road… Make every attempt to find a safe building for shelter. If you can’t find one, NEVER hide under an overpass. It is safer to find a ditch, get down and cover your head. Get as far away from your vehicle as possible.


• Put on your shoes and a helmet – If you are home when the storm hits, prepare for the worst. Put on shoes just in case your home is damaged and you may be forced to walk through debris. If you own a bike helmet, it could save you from life-threatening head trauma.


• Keep your pets on a leash or in a carrier, and bring them with you – Your pets are part of your family so make sure to bring them with you to your safe place. Make sure their collar is on for identification and keep them leashed if they are not in a crate.


• Don’t leave your home and try to drive away from a tornado – Tornadoes can shirt their path, and if you think you are directly in line of the storm, being in your home is safer than being in your car.

Tornadoes are unpredictable and can devastate a neighborhood in seconds. Being prepared and knowing what to do if caught in a tornado increases the chances of safety and survival during the storm.

Happy Memorial Day from SERVPRO of Northwest Cincinnati & Happy Grilling Season!

5/29/2017 (Permalink)

Memorial Day is a day set aside to honor the men and women who died while serving in the U.S. military. SERVPRO of Northwest Cincinnati would like to first take this opportunity to remember and pay tribute to those that so unselfishly gave their lives to provide us with the freedom we enjoy.

Unofficially, Memorial Day marks the beginning of the summer season. And with the summer season, comes family picnics and outdoor grilling. When raising the lid to your grill this season, you may be surprised at what you find hiding inside…MOLD!

Mold thrives in a moist environment with poor air circulation. And a covered grill is just that! If you find mold growing in your grill this spring, grillbilliesbarbecue.com offers several tips to remove the mold and prepare your grill for the grilling season.

How to Remove and Clean Mold from Your Grill:

1. Throw away any charcoal and other materials leftover in the grill.


2. Fire the grill up as hot as possible to burn off all grease and mold. (If you attempt to scrape it off or power wash it first you may inhale mold spores.)


3. Let the grill cool and then scrape and scrub every surface with a brush or a pressure washer. Don’t forget to include the drip pan and grates.


4. Wash everything down with soapy water and rinse thoroughly.


5. Fire the grill up once again to burn off any mold, grease, and soap residue.

*NOTE: If you have a ceramic grill, DO NOT use degreaser or a pressure washer to clean. For ceramic, only use a plastic scraper and start a hot fire.

So as we enter the summer grilling season, be sure to inspect your grill for mold and take the necessary steps to clean it! Happy Memorial Day and Happy Grilling!

How Often Should You Clean Your Gutters?

5/8/2017 (Permalink)

Gutters play a key role in preventing water damage to your Finneytown home. That is why it is essential that you keep your gutters clean and free of debris. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from your home.

So how often should you clean your gutters? It is recommended that you clean your gutters AT LEAST twice a year!

Clogged gutters can cause many issues for a homeowner. If water finds its way into the walls and ceilings of the home, it will cause interior damage. In winter months, pooling water around the foundation of the home can cause foundation cracks, if it freezes and expands. The paint and siding of a home can also be damaged as water overflows from the gutters.

Failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches! So before all the spring and summer rains hit, be sure to get out and clean your gutters!

Add the Office to Your Spring Cleaning List!

5/1/2017 (Permalink)

When it comes to spring cleaning, most people think of it as referring to their homes. But where do you spend so much of your time during the week? Spring cleaning shouldn’t be just for the home, the workplace can also benefit from a good cleaning!

How about those desk drawers?

Just like your junk drawers at home, filing cabinets can collect a lot of unnecessary items in a year’s time! Take the time to go through your drawers at work. Keep and organize the essential items and throw away the rest!

Are your filing cabinets in order?

After a year of use, does your closet at home stay organized? Many times filing cabinets become disorganized over time. Sort through your papers, organize what you need to keep and throw away or recycle the rest.

What is that stuck between the keys of your keyboard?

After a year of snacking at your desk and dust mites flying, computers and electronics need a good cleaning. Take some time to wipe down monitors and spray your keyboard! Get those crumbs out!

Germs are everywhere!

When was the last time you wiped down your office phone? How about the surfaces of your desk and chair? With so many employees working together, illnesses are bound to spread! Use disinfectant spray and wipes to keep those germs away!

Spring is finally here and it is time to start fresh, declutter and organize. So open the office windows, take a breath of fresh air and rejuvenate your workspace with a good spring cleaning!

Prevent Mold in Your Home!

4/19/2017 (Permalink)

Most homeowners have concerns about mold and how to prevent it. Mold can grow anywhere, indoors or outdoors, and if not treated promptly, can spread very quickly. It is best to prevent mold before it ever becomes a problem.

Tips to Prevent Mold

The key to mold prevention is moisture control. The Mother Nature Network suggests several ways for homeowners to curb moisture indoors, and the mold that thrives on it:

1. Identify problem areas in your home and correct them. Areas such as wet basements, water stained ceilings, or windows with condensation are examples of potential problem areas. Correcting these issues can prevent mold before it becomes a problem.


2. Dry wet areas immediately. Mold needs moisture to grow. Don’t leave wet areas in your home. Remove wet carpets and furniture if they can’t be dried completely. Don’t leave wet items lying around the house. Always dry the walls and floors after showers or spills.


3. Prevent moisture with proper ventilation. Make sure your home isn’t holding moisture inside by opening a winder or running an exhaust fan while cooking or showering.


4. Equip your home with mold-resistant products. If building a new home or renovating your current home, always use mold-resistant products like mold-resistant drywall or Sheetrock, and mold inhibitors for paint.


5. Monitor humidity indoors. Measure humidity in your home with a moisture meter and keep the indoor humidity levels between recommended levels.


6. Direct water away from your home. Make sure the ground around your home is sloped so that water runs away from the home.


7. Clean or repair roof gutters. Leaky roofs lead to moisture in the home.


8. Improve air flow in your home. Increase air circulation in your home by opening doors between rooms and moving furniture away from walls. Let fresh air into your home.


9. Keep mold off house plants. The moist soil in indoor plants is a perfect breeding ground for mold. Find ways to prevent mold from growing on your house plants.

If after following these tips you still find that you have a mold infestation in your home, SERVPRO of Northwest Cincinnati has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. Just give us a call!

(513) 541-3200

Have a Plan in Place to Protect Your Business

4/10/2017 (Permalink)

Many business owners are caught off guard when disaster strikes. Thinking that it would never happen to them or never even considering the possibility of a disaster, they fail to have a plan in place for their business. Unfortunately, many times, once disaster strikes, it’s too late. Many businesses are forced to close permanently after disaster because they were not prepared.

According to foxbusiness.com, there are 7 steps you can take if you are a small business owner to help protect your business from disaster.

1. Risk Assessment: Determine what types of emergencies are most likely to affect your company and then evaluate your level of preparedness. Check in with your insurance company, make sure employees are trained for emergencies, have data backed up and stored at a safe location.


2. Review Your Insurance Coverage: Talk with your insurance agent to make sure your business is covered if hit by disaster. After determining what types of emergencies your business is most prone to, make sure your policy covers those particular types of situations. Ask about business interruption insurance which helps business owners continue to pay on-going bills while operations are shut down during disaster recovery.


3. Create a Contingency Plan: Review your business operations and determine which are most important for the survival of your business. Form a process to manage these functions in the event of a disaster. Determine an alternate business location where business operations can continue during the recovery process.


4. Create a Communications Plan: Disasters create chaos and having a communications plan in place in advance will help minimize panic.


5. Back Up Your Data: Making sure all your data is backed up and stored in a safe place is critical. Cloud-based data solutions are best as they stay safe during disasters and can be accessed from any location.


6. Build An Emergency Kit: Have an emergency kit available on site including items like water, flashlights, fire extinguishers, etc.


7. Review and Rehearse You Plan: Once your plan is in place, make sure your employees know the plan and have practiced implementing it.

While disasters can be devastating to a business, preparation can definitely help in the recovery process. By taking action before disaster strikes and getting a plan in place, business owners can help protect their business in times of emergencies.

Does Your Tornado Safety Plan Include Your Pet?

3/28/2017 (Permalink)

As we enter the spring season, severe storms become more frequent and tornadoes become a possibility. In the event of a tornado, most people consider the safety of their family, but many may forget to consider the safety of their pets. The Humane Society of the United States offers several tips to help keep pets safe during severe storms.

Tornado Pet Safety Tips:

• Bring your pets inside – Any time a severe storm is in your area, bring your pets indoors. If it is not safe for you to be outside, then it is not safe for your four-legged friend!


• Make sure your pet is wearing a collar with identification or is microchipped – If you were to be separated from your pet during a storm, an identification tag or microchip will increase your chances of being reunited.


• Practice getting your pets into your safe place – When you practice your tornado safety plan with your family, be sure to include your pets as part of the practice plan!


• If you are forced to evacuate, take your pets with you – Even if you think you will only need to be gone for a short period of time, take your pets and some emergency pet supplies with you. Depending on the situation, you may be unable to come back for your pets at a later time.

These are just a few tips to take into consideration to help keep your pets safe during the stormy season. More information about tornadoes and pet safety can be found at the Humane Society website, http://www.humanesociety.org/issues/animal_rescue/tips/keeping_pets_safe_during_a_tornado.html.

What is that smell? Could that be MOLD?

3/16/2017 (Permalink)

Molds are fungi that can be found both indoors and outdoors and grow best in warm, damp, and humid conditions. According to the Centers for Disease Control and Prevention (CDC), mold can cause health effects in people with mold sensitivity.

When water invades your property, mold growth can begin in as little as 48 hours. A strong, musty odor may indicate hidden mold behind drywall or under carpeting. If you suspect that you have a mold problem in your home or business, stay out of the affected area, turn off the HVAC system and fans, and contact SERVPRO of Northwest Cincinnati for mold remediation services. SERVPRO of Northwest Cincinnati has the training, equipment, and expertise to handle the situation effectively and in a timely manner.

Once you contact us, we’re dedicated to starting the remediation process quickly. This fast response lessens the mold damage, limits additional damage, and reduces the remediation cost.

So if you suspect there may be mold in your home or business...GIVE US A CALL!

(513) 541-3200

Enjoy Your Fireplace Without Creepy Crawlers!

2/23/2017 (Permalink)

There is nothing more relaxing than cozying up near a warm, crackling fire on a cold winter day. A wood-burning fireplace, in the comfort of your own home, presents the perfect setting to snuggle up and read a book, to watch movies and create cozy memories with friends and loved ones. But firewood, while being the fuel behind your relaxing fire, is also attractive to insects as a source of food and shelter. So it’s possible that you might just be welcoming a few unwanted guests, hitching a ride on the firewood, right into your home!

KEEP PESTS OUT OF YOUR FIREWOOD!

There are a few ways you can discourage insects from camping in your firewood and then riding into your home.

• Store Wood a Good Distance from your Home: In the cold months, it is very tempting to store the wood pile close to your home, or even inside your home. Avoid this! Insects love to hide out in the pile, and keeping it close or inside your home is an open invitation.


• Cover your Wood Pile: Wet firewood attracts insects. So it is important to protect firewood from the elements and let it dry. Use a tarp or cover on your firewood.


• Elevate your Firewood: It is very difficult to keep wood dry if it is lying on the ground. Find a way to elevate your pile by using some sort of support or firewood holder.


• First in First Out: If you always use the wood that is placed on the top of the pile, the old, unused wood at the bottom will make a perfect home for pests. Make sure all the wood gets used regularly by rotating your pile.


• No Pesticides: While it is tempting to treat bug-infested wood with pesticides, this actually does more harm than good. Pesticides will cause the insects to burrow deeper into the wood to escape. Additionally, if you burn wood treated with pesticides, harmful chemicals will release into the air and cause a health risk.


• Make two trips: Who likes to run outside in the cold every time you need another log for the fire? While it’s convenient to carry in the extra wood all at once, this invites pests into your home. Leaving wood lying inside your home could result in the bugs joining your party! Avoid this by only bringing in what you need and make another trip when it’s time.

A peaceful fire in your wood-burning fireplace is a great way to stay warm and relax during the cold winter months. Avoid the threat of inviting insects into your home by taking these precautions when using and storing your firewood!

Space Heater Safety...Guidelines for Safer Use

1/19/2017 (Permalink)

The Electrical Safety Foundation International (ESFI) is a non-profit organization dedicated exclusively to promoting electrical safety at home and in the workplace. According to ESFI, heating equipment is the second leading cause of home fires in the United States.

During the cold winter months, many will turn to portable space heaters as a source of supplemental heat in their homes. Unfortunately, if not used with caution, these convenient heaters can pose significant fire hazards.

The ESFI provides the following tips to be considered when using space heaters:

• Make sure the space heater has the label showing that it is listed by a recognized testing lab.
• Before using, read the manufacturer’s instructions and warning labels.
• Inspect heaters for any damage prior to use.
• Never leave a space heater unattended.
• Install smoke alarms on every floor of your home and outside all sleeping areas and test them once a month.
• Always keep space heaters at least three feet away from anything than can burn.
• Plug space heaters directly into a wall outlet. Do not use extension cords or power strips.
• Do not plug any other electrical devices into the same outlet as the heater.
• Place space heaters on flat, level surfaces.
• Always unplug and safely store the heater when it is not in use.

Portable space heaters are very convenient and can be a great source of supplemental heat during the winter months. Safety should always be the top priority when using space heaters. Following these tips will help keep your home safe while keeping your toes warm!

Reduce Fire Accidents Caused by Candles

12/9/2016 (Permalink)

With the holidays and winter months approaching, many will enjoy enhancing their rooms with beautiful scented candles hoping to bring a calm and cozy feeling to their home. Candles are a very popular accessory to home décor, but can also cause serious damage to homes if not used with caution. As a matter of fact, according to the National Candle Association (NCA), accidental candle fires account for approximately four percent of all U.S. residential fires.

The NCA provides a list of Candle Safety Rules with the hopes of reducing residential fire incidents caused by candle mishaps. Several of these tips include:

• Always keep a burning candle within sight.
• Never burn a candle on or near anything that can catch fire.
• Keep burning candles out of the reach of children and pets.
• Trim candlewicks to ¼ inch each time before burning.
• Keep burning candles away from drafts, vents and ceiling fans.
• Never touch or move a burning candle when the wax is liquid.
• Never extinguish a candle with water.
• Never use a candle as a night light.

Burning candles can have a calming effect, bringing a sense of peace and relaxation after a long day. The National Candle Association provides many more safety tips and suggestions and can be found on their website at candles.org. Help protect your home and safety by following these suggestions when enjoying your candles!

SERVPRO of Northwest Cincinnati Participates in Operation Christmas Child

11/28/2016 (Permalink)

Megan was excited to deliver 25 gift-filled shoe boxes to the local drop off center.

Our employees at SERVPRO of Northwest Cincinnati are honored to have the opportunity to give to those in need. Our most recent project has been to work on the Operation Christmas Child Ministry Project through the Samaritan’s Purse International Relief Organization. Samaritan’s Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine.

Shoe Boxes Filled with Gifts

Operation Christmas Child is a Ministry Project that brings joy and hope to needy children around the world through gift-filled shoe boxes. Since 1993, more than 100 million shoe box gifts have been delivered to children in more than 130 countries!

When introduced with the opportunity to participate in this project, SERVPRO of Northwest Cincinnati employees were thrilled to have the chance to prepare a gift-filled shoebox for a child in need. Much thought was put into each box, shopping for items that the children will love! Boxes were wrapped in Christmas paper and then filled with small toys, hygiene items, candy and school supplies. Dolls, stuffed toys, books, action figures, balls, hats, socks and books are some of the items that went into the boxes. Some employees included a personal note and an address with the hopes of receiving a letter back from the child that receives the box. Finally, tracking labels were printed and affixed to the boxes. This enables one to see exactly where the box goes. Lastly, the boxes were dropped off at one of the local drop-off locations during collection week.

The Joy of Giving

Employees were very excited to participate in this project. Some even chose to prepare multiple boxes for children of different age groups. We are so happy to know that our shoeboxes will help bring joy to children in need during this holiday season!

HAPPY HOLIDAYS FROM SERVPRO OF NORTHWEST CINCINNATI!

Be Thankful for the Simple Things

11/11/2016 (Permalink)

A Day of Thanks

What does it mean to be thankful? Around this time of the year, people reflect on what they are grateful for. They think about the people in their lives and the things they have. They come together with loved ones and enjoy a meal together. Some families might have the tradition for each family member to share one thing that they are thankful for. What will you say this year when it is your turn to share?

Many will share the old clichés like, “I am thankful for my family.” Or, “I am thankful for my friends, home, pets, food, etc….” Of course these are all very important to be thankful for…probably the most important! But did you ever stop to think about those random little things in your daily life that make life just a little more pleasant?

10 Simple Things to be Thankful For in a Day

1. Snooze button on the alarm clock
2. Hair dryer, hairbrush, toothbrush
3. No line at the drive-thru
4. Password auto-fill option
5. Coffee
6. Light traffic
7. Garage door opener
8. Dishwasher
9. TV remote control
10. Blankets, pillows, socks and slippers

How about adding a little creativity to this year’s “What are you thankful for?” conversation…This year take a moment to think about and appreciate the little things too, the things that we have every day and don’t even really realize. These are just a few examples…What can you add to this list?

Happy Thanksgiving from SERVPRO of Northwest Cincinnati!

Remember to Thank a Veteran!

11/4/2016 (Permalink)

Veterans Day is November 11^th and it is a day set aside to honor all American veterans, both living and dead, who have dedicated themselves to the loyal service of our great country. It is a time to give thanks to the American veterans and show them appreciation for the great sacrifices that they have made in their lives to preserve the freedom of our country.

Because it is a federal holiday, some American workers and students will have the privilege of enjoying the holiday free from work or school. On this special day, how nice would it be if every veteran could receive even a small gesture that shows they are appreciated? Even the simplest act can mean so much!

There are many ways to show appreciation to veterans on this day. One of the most meaningful activities that people can do is to send notes or cards to hospitalized veterans or veterans living in retirement homes. And a brief, in person visit could be even better! Ask a veteran about his service…Sometimes just lending an attentive ear is enough to show appreciation. Other simple ways to honor a veteran on November 11^th include attending a Veterans Day event, flying the American flag, or donating to an organization that directly helps veterans in need.

So this year, on November 11^th, remember and appreciate those who have sacrificed to serve our country. Take just a moment to thank a veteran!

SERVPRO of Northwest Cincinnati Aids Hurricane Matthew Victims

10/18/2016 (Permalink)

Hurricane Matthew pounded the Southeast coast leaving a trail of devastation and destruction. The storm brought strong winds, as much as 15 inches of rain and powerful storm surges to some areas. Many homes and businesses were left without power and sustained severe damage due to the high winds and flooding.

Many people’s lives were disrupted and SERVPRO of Northwest Cincinnati is making every effort to help those in need. As part of the national SERVPRO Disaster Recovery Team, our crews have mobilized and are currently onsite in South Carolina to help provide disaster relief to affected families and businesses in the area.

The employees of SERVPRO of Northwest Cincinnati are also working locally to provide hurricane disaster relief. On Saturday, October 15^th, as part of the Contractor Connection Global Day of Service, a team of our SERVPRO employees and their families were honored to volunteer at Matthew 25: Ministries in Blue Ash, Ohio. Matthew 25: Ministries aids disaster victims and the poor by collecting, processing and shipping goods to them. To start the day, the SERVPRO group took part in a very informative tour and learned about the mission of Matthew 25: Ministries, what they do, and who benefits from their service. The SERVPRO group then contributed to the cause by unpacking and preparing items for shipment to those affected by Hurricane Matthew. It was a very satisfying experience for our SERVPRO employees to be part of such a wonderful cause!

CLOGGED GUTTERS CAN CAUSE DAMAGE TO HOMES

9/15/2016 (Permalink)

As we are gearing up for the fall season, now is the time to check those gutters!

Gutters play a significant role in preventing water damage to homes. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from the home.

Clogged gutters can cause many issues for a homeowner. Water that is blocked by the debris in gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

In winter months, if water overflowing from the gutters pools around the foundation of the home, it can freeze with the colder temperatures. When it freezes, it expands. This can cause foundation cracks that then lead to flooded basements and crawl spaces. Also in the winter months, water that is blocked in clogged gutters can freeze and cause pressure on the roof. This can lead to damage to the roof and water leaking into the home.

The weight of the rain-soaked debris in gutters can also lead to damage. When the debris absorbs the water, it becomes extremely heavy and places a great amount of stress on the gutters and their brackets. This additional weight can cause the gutters to fall from the home which leads to costly repairs.

Water overflowing from the gutters can damage the paint and siding on a home. Additionally, if the water gets behind the siding and inside of a wall, the wood becomes wet and can rot. This can go unseen behind the siding until it is too late.

Obviously, failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

The ABC's of SERVPRO of Northwest Cincinnati

8/19/2016 (Permalink)

It's Back-to-School time. And with the spirit of the back-to-school season, SERVPRO of Northwest Cincinnati would like to offer the following lesson on the ABC’s of SERVPRO…

A - Air: SERVPRO of Northwest Cincinnati inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Northwest Cincinnati is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Northwest Cincinnati has the resources and expertise to give you excellent results while minimizing the disruption to your clients. 

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Northwest Cincinnati professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Northwest Cincinnati has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet.  

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry. 

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO of Northwest Cincinnati to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster. 

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Northwest Cincinnati is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services.  

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation. 

N - National Network: SERVPRO of Northwest Cincinnati is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources.  

O - Odor Removal: As experts in deodorization, SERVPRO of Northwest Cincinnati Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Northwest Cincinnati. Customers appreciate the immediate response and should know that everything is being done to limit the damage. 

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Northwest Cincinnati provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Northwest Cincinnati Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises. 

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Northwest Cincinnati will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. 

W – Water Removal: Professionals at SERVPRO of Northwest Cincinnati are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right. 

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage. 

Y - Your Peace of Mind: The goal of SERVPRO of Northwest Cincinnati is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Northwest Cincinnati uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

SERVPRO of Northwest Cincinnati Appreciates Dedicated Employees

8/8/2016 (Permalink)

The mission of SERVPRO of Northwest Cincinnati is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. We want to provide the best service possible to our customers and we believe that having excellent employee morale in the workplace will lead to better teamwork and better production. This, in turn, will result in jobs well done and customer satisfaction!

In order to show our appreciation to our great employees and continue to build employee morale, SERVPRO of Northwest Cincinnati most recently held an employee appreciation cook-out. Our employees enjoyed a fantastic lunch of grilled burgers, hot dogs and a variety of side dishes and desserts. The casual setting of the cook-out allowed our employees to gather together, chat and build personal bonds. 

SERVPRO of Northwest Cincinnati appreciates the dedication, commitment, and hard work of all our employees. Our success would not be possible without them!

SERVPRO of Northwest Cincinnati Recognized by School District

8/1/2016 (Permalink)

SERVPRO of Northwest Cincinnati believes in giving back to the community and was most recently recognized by the Winton Woods City School District Board of Education for donating labor and materials to dry out and seal the elevator area at Winton Woods High School.

SERVPRO of Northwest Cincinnati was honored to be recognized and congratulated by the Winton Woods Board of Education at the Board’s last meeting. The Board was very grateful for the donation because “this kind act helps to free-up monies that would have been spent on this repair, to use elsewhere to better serve the students in the district.”

SERVPRO of Northwest Cincinnati strives to have a positive presence in the community and is happy to have had the opportunity to help the students in the Winton Woods School District. We value our community and are proud to support the schools and students in our area!

Time for Vacation...Avoid Water Damage While You Are Away!

6/13/2016 (Permalink)

With summer in full swing now, many families are excitedly planning summer get-aways, hoping for a stress-free vacation to relax and enjoy their time away from the hustle and bustle of everyday life.  In order to fully relax, it is important to have peace of mind that your home will be safe while you are away.  Water damage is one of the most common types of damage to homes. And what a nightmare it would be to return from a relaxing vacation only to find that your home has suffered major water damage! If a pipe leaks or bursts while you are away on vacation, water can destroy carpets, furniture and more, which can be very expensive. SERVPRO of Northwest Cincinnati would like to share some steps that you can take to help protect your home from water damage while you are out of town.

• Check your home for leaks before you leave. Be sure to look at the pipes under all sinks and inspect the water heater as well. Don’t forget to inspect the hoses that connect to major appliances such as the washing machine, dishwasher, and refrigerator to ensure that there are no kinks or damaged hoses.

• Check the exterior of your home for potential causes of water leaks. Inspect the roof and make sure there are no loose or damaged shingles. Check the downspouts and gutters and clear any blockages. Make sure window seals are in good condition and repair if needed.

• Examine your sump pump and check that it is in good working condition. Install a battery-powered backup source in case there is a power outage while you are away.

• Ask someone you trust to check your home periodically while you are gone. Make sure this person knows where the water main shut off valve is located just in case a pipe does leak or bursts.

Leaking pipes and appliances and damage caused by storms cause millions of dollars worth of damage every year. In the event that a water disaster does occur while you are away, SERVPRO of Northwest Cincinnati has the expertise to help restore your home.  But prevention is key when planning to be away for any length of time. So before leaving your home, be sure to take precautions to avoid returning home to a big expensive mess!

CELEBRATE SAFELY - Avoid Fire Damage from Outdoor Grills

5/20/2016 (Permalink)

Happy Memorial Day from SERVPRO of Northwest Cincinnati!

Memorial Day is a day of remembrance for those who have died in service of the United States of America. It is a very important holiday, established to give us a time to honor and remember the men and women who have sacrificed their lives by serving our country.

Many people consider Memorial Day to be the unofficial start of the summer season. And with the summer season, comes family picnics and outdoor grilling. According to the U.S. Fire Administration, grill fires cause an estimated $37 million in property loss each year. Patios, terraces, screened-in porches and courtyards are leading home locations for grill fires.

SERVPRO of Northwest Cincinnati would like to share the following grilling safety tips to help prevent outdoor cooking fire damage in our Northwest Cincinnati neighborhoods of Forest Park, Springdale, Mt. Healthy, Greenhills, Colerain, Wyoming and other surrounding communities.

• Only use grills outdoors

• Keep grills away from siding and deck railings.

• Clean grills often and remove grease or fat build-up.

• Make sure the gas grill lid is open before lighting.

• Always have a three foot safe-zone around grills.

• Dispose of coals after they have cooled in a metal can.

• Never leave grills unattended.

Knowing and following even a few fire safety grilling tips can help everyone have a safer and happier summer. In the event that you experience a grilling mishap and have a fire damage situation at your Northwest Cincinnati home, give us a call for quick, professional help.

For fire damage repair and restoration in the local communities of Springdale, Glendale, Wyoming, Mt. Healthy, Ross, Cincinnati, Forest Park, Finneytown, Colerain, and Greenhills…Call SERVPRO of Northwest Cincinnati – (513) 541-3200

SERVPRO OF NORTHWEST CINCINNATI SPONSORS AUTISM VILLAGE

4/26/2016 (Permalink)

In March, 2016, SERVPRO of Northwest Cincinnati became a proud sponsor of Autism Village, establishing the business as “autism friendly” and thus connecting with the autism community.

Autism Village is a non-profit organization whose mission is to apply internet and mobile technologies to provide a globally accessible platform to help the autism community manage practical day to day problems. The goal of the organization is to improve the futures of people with autism by making daily life more navigable. Autism Village produces apps which are especially designed to be useful for managing life with autism. The app is similar to Yelp or Tripadvisor, but is designed specifically for the autism community.

By sponsoring Autism Village, SERVPRO of Northwest Cincinnati hopes to connect with the autism community and create rewarding customer relationships. Our Autism Friendly certificate is proudly displayed at our reception desk for all to see!

SMOKE ALARMS & FIRE ESCAPE PLANS SAVE LIVES

4/25/2016 (Permalink)

According to redcross.org, 60% of house fire deaths occur in homes with no working smoke alarms. In the event of a home fire, working smoke alarms in conjunction with a practiced fire escape plan can save lives by allowing families to escape quickly and safely in an emergency situation.

The following are tips regarding the installation and maintenance of smoke detectors:

·        Install smoke detectors on every level of the home.

·        Smoke alarms should be installed away from the kitchen and at least 10 feet from a cooking appliance to avoid false alarms.

·        Smoke alarms should be tested at least once a month.

·        Batteries should be replaced in all smoke alarms at least once a year.

·        All smoke alarms should be replaced after 10 years.

In addition to working smoke alarms, a family escape plan is also important to home fire safety and everyone in the household should be involved in the planning process. The following are guidelines when creating a home fire escape plan:

·        Make sure that all family members know two ways to escape from each room of the home.

·        Have a designated meeting place outside for all family members in the event of a fire.

·        Practice the escape plan at least twice a year and at different times of the day.

·        Practice waking up to smoke alarms, low crawling, and meeting outside.

While home fires can be terrifying, working smoke alarms in addition to a practiced escape plan play a vital role in reducing fire deaths. 

April Showers Brings May Flowers...AND POSSIBLY SEVERE WEATHER!

4/22/2016 (Permalink)

With the spring season comes lush green lawns, colorful flowering trees and warmer sunny days. However, spring can also be the prime season for severe weather. According to the American Red Cross, there are steps that can be taken to help ensure your safety if dangerous weather is predicted in your community.

Tornadoes often occur during the spring season between the hours of 3:00 and 9:00pm. The following are a few safety steps that can be taken to be ready if a tornado warning is issued is your area:

• Know your community’s warning system

• Pick a safe room in your home for your family to meet if a tornado is headed your way. This room should be a basement, storm cellar, or interior room on the lowest floor and should have no windows.

• Prepare your lawn for strong winds by removing damaged limbs from trees and securing lawn furniture, trash cans, hanging plants, etc.

Thunderstorms are also common in the afternoon and evening hours in the spring and can produce very dangerous lightning. A few thunderstorm safety tips recommended by the American Red Cross are:

• Where there is thunder, there is lightning! If thunder can be heard, then you are close enough to be in danger of lightning strikes. Go indoors!

• Postpone any outdoor activities, such as sporting events and picnics until the storm passes. It is possible to get struck by lightning even if it is not raining.

• Take shelter in a building or vehicle with windows closed and stay clear of the windows.

• Do not shower or bathe during a thunderstorm.

Spring can also be the time of year for flooding. Flash floods occur suddenly when water rises rapidly along a stream or low-lying area. Below are some safety steps recommended in the event of flooding:

• Be prepared to evacuate and head for higher ground.

• Stay away from floodwaters.

• Do not drive on flooded streets.

• Be especially cautious at night when it is more difficult to recognize flood danger.

While severe weather can be frightening, you can help ensure your safety and the safety of the ones you love, by being prepared and taking precautions.

SERVPRO RENEWS PARTNERSHIP WITH RED CROSS

4/19/2016 (Permalink)

Since March of 2013, SERVPRO has been a national sponsor of the American Red Cross and their Ready Rating Program. This program is a free, web-based program designed to help businesses, organizations, and schools become better prepared for emergencies.

We are happy to announce that in January 2016, SERVPRO renewed our commitment to the American Red Cross. The strategy is now focusing more on their Home Fire Preparedness Campaign by supporting Disaster Responders. 

The goal of this campaign is to reduce home fire deaths and injuries across the country. Our support of Disaster Responders enables them to assist affected families quickly by providing trained volunteers, supplies, emergency response vehicles, and resources to transform community sites into shelters.

SERVPRO of Northwest Cincinnati is proud to support the American Red Cross to ensure that families and communities are prepared for disasters...especially home fires. Our goal is to build awareness about steps families can take to be prepared in their own homes.

Tornadoes, Hurricanes, Blizzards or Floods – NO DISASTER IS TOO BIG!

4/19/2016 (Permalink)

Need help fast in a storm situation? SERVPRO of Northwest Cincinnati is prepared to answer the call! The SERVPRO Disaster Recovery Team is a network of strategically positioned storm teams on standby, ready to act when disaster strikes. The Disaster Recovery Team is available 24 hours a day, 365 days a year, always prepared for the unpredictable. When localized storms overwhelm the local restoration companies, SERVPRO’s Disaster Recovery Team is there to help manage the workload. SERVPRO has mobilization teams across the country to travel as needed to support recovery after large storm events. With mobilized local command centers, management, crews, equipment and more than 1,650 franchises nationwide, the SERVPRO Franchise System has the ability and the manpower to relocate where needed and help make it “Like it never even happened.”  

KNOWLEDGE AND EQUIPMENT ARE KEYS TO RESTORATION

4/14/2016 (Permalink)

In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of North West Cincinnati professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

Detection Equipment is used to locate areas affected by water, define the extent to which the structure and contents have absorbed moisture, and verify that the environment has been dried thoroughly. Moisture sensors, moisture meters and thermohygrometers are all used by SERVPRO professionals in the drying process.  Moisture sensors detect moisture in carpets, baseboards and walls. Moisture meters determine the actual moisture content of various materials and provide readings that enable SERVPRO professionals to monitor the drying process. And thermohygrometers measure temperature and relative humidity which aides SERVPRO professionals in creating the proper atmosphere for more efficient drying.

Extraction Equipment is used to actually remove the water and moisture from the affected area. SERVPRO professionals use extractors, either portable or truck-mounted, to clean carpets and upholstery and to remove water from floors.

Air Movers are used to enhance evaporation at the surface level, thus reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

SERVPRO professionals use two types of dehumidifiers: refrigerant dehumidifiers and desiccant dehumidifiers. Refrigerant dehumidifiers work similarly to air conditioners and desiccant dehumidifiers use chemicals that absorb moisture from the air.

And finally, Deodorization Equipment is used to neutralize odors. SERVPRO professionals use either Ultra Low Volume Foggers or Thermal Foggers to eliminate odors caused by the water intrusion and restore the area to its original condition. 

EVEN THE SMALLEST OF FIRES CAN LEAD TO THE GREATEST OF LOSSES

4/14/2016 (Permalink)

Regardless of the size, a fire in one room can damage belongings throughout an entire home. Personal belongings are treasures of life representing hard work and accomplishment. Photographs, books and other life momentos have a value that cannot be measured. When confronted with a fire loss, we at SERVPRO of North West Cincinnati understand the concerns about losing such treasures and about the expense of trying to replace them. Typically, restoring an item will save money versus replacing the item and, at the same time, relieve concerns of losing the priceless treasure.

So, if faced with a fire situation, follow these tips to increase chances of successful restoration:

1.      Limit movement to prevent further damage.

2.      Place clean towels or old linens on carpeted traffic areas to prevent more soiling.

3.      Do not attempt to wash any walls or painted surfaces without first contacting SERVPRO of North West Cincinnati.

4.      Do not attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of North West Cincinnati.

Let the professionals do the work.

KEY TO CARPET CLEANING THAT WILL LAST

4/14/2016 (Permalink)

Many believe that once carpets are professionally cleaned, they tend to get dirty faster. Why is this? It seems that it takes a couple of years before new carpets need cleaning, but why, after the professional cleaning, do the carpets look dirty in a much shorter time? Are professional cleaners causing a premature need for cleaning with the hopes of boosting business?

Absolutely not! In reality, new carpet is treated by the manufacturer with soil-resistant carpet protector, which allows the carpet to go much longer between cleanings. After about two years, the protector significantly wears off in the areas of daily use. These areas then accumulate soil much faster, as if they have never been treated with the protector.

So what is the solution? Professional carpet cleaners do not cause carpets to soil faster by cleaning them, but they can definitely prevent it! It is simple. If the cleaner restores the soil-resistant carpet protector in those high traffic areas, the carpet will go much longer before the next need for cleaning. Professional cleaners are able to reapply this protector and significantly restore the soil-resistance of the carpet. Reapplication of the soil-resistant carpet protector at the time of cleaning is paramount to restoring carpet and making that cleaning last.

EMERGENCY WATER DAMAGE – THE PROCESS TO RESTORATION

4/14/2016 (Permalink)

When presented with a water damage situation, after contacting SERVPRO of North West Cincinnati, here is what can be expected:

ONE HOUR: Within one hour from notice of loss, our SERVPRO professional will contact to arrange for service. Help is on the way!

FOUR HOURS: Within four hours from notice of loss, our SERVPRO professional will be on-site to start mitigation services. Quick response is the key to reducing damage and saving money!

DETAILED EXPLANATION: Our trained, uniformed, and equipped SERVPRO professional will walk through the step-by-step job process, explaining what to expect.

PRETESTING: Our SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING & RESTORATION: Our SERVPRO professionals will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time.

FINAL WALK THROUGH: After the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction.