EMERGENCY WATER DAMAGE – THE PROCESS TO RESTORATION
When presented with a water damage situation, after contacting SERVPRO of North West Cincinnati, here is what can be expected:
ONE HOUR: Within one hour from notice of loss, our SERVPRO professional will contact to arrange for service. Help is on the way!
FOUR HOURS: Within four hours from notice of loss, our SERVPRO professional will be on-site to start mitigation services. Quick response is the key to reducing damage and saving money!
DETAILED EXPLANATION: Our trained, uniformed, and equipped SERVPRO professional will walk through the step-by-step job process, explaining what to expect.
PRETESTING: Our SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.
EIGHT HOURS: Within eight business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person, normally the adjuster or property manager.
CLEANING & RESTORATION: Our SERVPRO professionals will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time.
FINAL WALK THROUGH: After the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction.